Boulden Brothers
Plumber · Newark, DE · Open 24 hours per Google listing
Our verdict
Exceptional responsiveness and communication with skilled technicians, but pricing is steep and quality control gaps have surfaced in complex installations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Newark, DE · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently fast response and availability—multiple reviewers praise next-day service and early arrivals, critical for emergency situations
1 cited review
“next day installation completed in less than five hours”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong communication and explanation of work—4 of 5 reviews highlight technician professionalism, transparency, and willingness to walk through repairs step-by-step
1 cited review
“ran the water several times to make sure work well done”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Thorough workmanship on straightforward jobs—technician verified repairs by running water multiple times; furnace and sink work praised as high-quality
2 cited reviews
“ran the water several times to make sure work well done”
“next day installation completed in less than five hours”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential for creating problems to justify follow-up work—one customer alleges technician deliberately cut a temperature sensor during maintenance to generate repair charges; includes photographic evidence of cut wire
Cited in 1 of the 5 reviews we analyzed.
Pricing significantly above market—one detailed review notes $3,100 for 6 hours of labor-heavy work in northern Delaware; reviewer explicitly flagged as 'excessively high'
Cited in 1 of the 5 reviews we analyzed.
Quality control gaps on complex installations—plumbing work missed required P-trap for septic gas seal, only caught by second contractor; issue was never mentioned during original quote
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a perfectly good unit, had maintenance service done by Joe.G at BB and the first Visit went fine, 2nd visit this past August/Sept he came and how convenient after he serviced I had a temp sensor error showing on my thermostat. After a few attempts to locate and find out I noticed our temp sensor was cut, which when Joe.G sent us a picture of our model number unit when I asked for it when he serviced (pic …”
Positive
“The technician, John who came out to help us with under the sink leak did an amazing job. It took him very little time to figure out what was leaking and reassured us that he was going to take care of it. He did. He ran the water several times to make sure the work was well done. He was professional, kind and explained every detail of what he was doing. He is knowledgeable and amazing person.”
“Once again, the Boulden team did a phenomenal job in my home. This was next day installation completed in less than five hours. They removed my old furnace and replaced it with a high efficiency two stage variable speed furnace. They were neat, polite, friendly, and most importantly, they were Highly skilled and experienced professionals. Great job!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,581 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Boulden Brothers?
Best for
- Drain and sewer work
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Boulden Brothers?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Newark · Middletown · Cochranville · Hancocks Bridge