Bob Tolsma Plumbing
Plumber · Holland, MI · Open 24 hours per Google listing
Our verdict
Answers emergency calls at 1am and arrives within 30 minutes, but communication gaps on repeat issues may leave you without clear explanations of what went wrong.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—answered at 1:00 AM with 30-minute arrival and weekend/after-hours availability including holidays
Cited in 2 of the 5 reviews we analyzed.
5 of 5 reviews praise pricing as fair or competitive
Cited in 4 of the 5 reviews we analyzed.
Proactive troubleshooting—attempted FaceTime diagnosis before charging for service call
Cited in 1 of the 5 reviews we analyzed.
Personal follow-up and friendly demeanor noted across multiple reviews
Cited in 3 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing/invoice tracking inconsistency—failed to send invoice on first service call; customer had to call to request billing, creating documentation gaps that complicated follow-up diagnostics on identical second issue
Cited in 1 of the 5 reviews we analyzed.
Documentation and communication gaps on repeat issues—second identical problem (towel-wrapped pump) a year later went unexplained until pump returned to shop; customer received little explanation after first service, making it hard to prevent recurrence
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We’ve hired BT for two jobs now and both times were exceptional- fast, professional, and reasonably priced. Easy to communicate with and everyone we dealt with was incredibly warm and friendly. We won’t use any other plumber!”
“We’ve had to call Bob two times for emergency services regarding our downstairs pump. He was prompt both times and fixed the issue (both times right after Christmas!!). He was extremely helpful and FaceTimed attempting to troubleshoot the issue before charging for a service call. I truly appreciate that. I should also add both times were on a weekend and after hours, of course. Each time he provided multiple options …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 40 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Bob Tolsma Plumbing?
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