Bluffton Plumbing Co
Plumber · Bluffton, SC
Our verdict
Fast emergency response with excellent pricing, but owner's temperament and follow-through issues create significant risk.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—technician arrived in 15 minutes for late-day call and completed work in 8 minutes; another emergency water heater replacement completed same-day within service window
1 cited review
“Tyler arrived in 15 minutes, fixed in 8 minutes, outstanding”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing fairness consistently praised—customers described charges as 'totally reasonable' and received upfront pricing options before proceeding
Cited in 1 of the 5 reviews we analyzed.
Professional, polite technicians—multiple reviews highlight courteous, knowledgeable field staff (Tyler, Dylan) who explain work and stay efficient
1 cited review
“Tyler arrived in 15 minutes, fixed in 8 minutes, outstanding”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner's unprofessional conflict response—screamed at customer, used name-calling and insults, refused reconciliation attempt (1 of 5 reviewed interactions)
“Owner screamed, called me names, insulted my family”
Red flag
Unresponsive follow-up on incomplete work—2-month stall on simple backflow install with non-responsive service representative after payment collected
“Job unfinished after 2 months, not responsive, failed inspection”
Project completion and follow-through failures—backflow preventer installation left unfinished after 2+ months, failed town inspection, customer paid in full with work incomplete
“Job unfinished after 2 months, not responsive, failed inspection”
Communication breakdown during disputes—owner became verbally abusive and insulting when customer questioned charges, refused to resolve issue professionally
“Owner screamed, called me names, insulted my family”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Owner got mad when I simply questioned a charge and proceeded scream at me and call me names, insult me and my entire family, and refused to apologize and make things better. They are clearly judgemental and they discriminate, even w/o knowing you. Bad business on that end. Sad, but true.”
“stay far far away.. one small job is not finished yet after 2 months.. maybe more. not responsive, abrupt service rep. we paid the bill and work is not approved by Town Inspectors. Simple job.. install a Backflow preventer.”
Positive
“I called Bluffton Plumbing late in the day and Shannon dispatched Tyler to show up within 45 minutes. Tyler arrived in 15 minutes and replaced a broken (running) outside spigot and unblocked a dribbling bathroom sink faucet within 8 minutes. He was outstanding, polite and hustled throughout the repair. I am thrilled with Tyler and Bluffton Plumbing!”
“The Bluffton Plumbing Co. team was FANTASTIC! I went into my laundry room yesterday afternoon about 4pm, and found water all over the floor. It was seeping through the wall from our water heater 😳. I called them for help, and not only did they answer right away, their guy was onsite within 20 minutes! He evaluated the situation and gave pricing options to us right then. He answered all of our questions quickly and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 71 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Own Bluffton Plumbing Co?
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