Blue Mountain Plumbing, Heating & Cooling
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Mid-Range
Based on review analysis
1 concern
Hidden diagnostic fees: 1 of 5 reviews shows service call estimate ($129) more than doubling after on site inspection ($279)—relevant for budget conscious homeowners calling at 2am
Trust Score: 0/100 · Based on 660 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 660 Reviews Tell Us
Emergency Response
Rapid emergency scheduling and on-time arrival: 2 reviewers specifically praise quick tech dispatch and punctual service even for urgent issues like broken shut-off valves
Emergency and same-day calls
What To Watch Out For
Service call fee structure lacks transparency: 1 reviewer was quoted $129 for a maintenance check but charged $279 after inspection, citing concern about the price jump despite satisfaction with the technician's work
Documentation gaps: 1 reviewer reported not receiving an email receipt after service despite requesting one
Hidden diagnostic fees: 1 of 5 reviews shows service call estimate ($129) more than doubling after on site inspection ($279)—relevant for budget conscious homeowners calling at 2am
Quality & Professionalism
Professional installation work and same-day service capability: 3 reviewers highlight quality hot water tank/heater replacements and ability to complete multiple jobs in one visit
Thorough communication and technical transparency: 2 reviewers note patience in explaining options and demonstrating knowledge before committing to work
Communication
Thorough communication and technical transparency: 2 reviewers note patience in explaining options and demonstrating knowledge before committing to work
Service call fee structure lacks transparency: 1 reviewer was quoted $129 for a maintenance check but charged $279 after inspection, citing concern about the price jump despite satisfaction with the technician's work
Pricing
Service call fee structure lacks transparency: 1 reviewer was quoted $129 for a maintenance check but charged $279 after inspection, citing concern about the price jump despite satisfaction with the technician's work
Customer reviews
Reviews from Google, Yelp & more
We had an issue with a toilet running...and the shut-off valve broke. Blue Mountain got a tech scheduled quickly for us. Scott, the tech, arrived on time and took care of the issue quickly. We use Blue Mountain for our HVAC and plumbing issues and have never been disappointed in their service!
Jared , Scott , and David did an excellent job taking out the old hot water tank and installing a new one. I am very pleased with their professional performance It was a blast talking to those guys too.
Their extensive knowledge and experience is impressive and their patience to answer questions and explain multiple options has me leaning strongly towards choosing this company to do the job. So far I’ve only got an estimate but I believe I’ll be calling them soon to get the ball rolling and get the work done. A good friend from out of state that works in plumbing says it’s a good price for the job and they’ll be replacing my tankless water heater with one that can provide about twice as much hot water per minute as my current one.
Josh and Jonathan installed our new water heater today. They came out to service our old one and the internal components were rusted, not to mention it was 11 years old. We decided on replacement and the techs ran and got the new water heater today and installed a new shut off valve as well. We had our routine HVAC maintenance today too. We were glad they could do both jobs at once, and replaced our Water heater same day! Pricing was great. Technicians were super friendly and knowledgeable!
Wonderful Tech he really checked out our heating unit very well. I was told what for tech to come out it would be 129.00 dollars but after he checked our unit it was 279.00 dollars. He did a maintenance check. The price was rather concerning to me But he found everything to be ok. Also can you email me a receipt, we didn't get one. Everything else we were satisfied with.
Business details
Service area
Based in Waynesboro. Serves 2 nearby cities within 20 miles:
Blue Mountain Plumbing, Heating & Cooling