Black Tie Plumbing
Plumber · Grand Prairie, TX · Open 24 hours per Google listing
Our verdict
4.4 stars from 240 reviews, BBB A+ accredited — strong slab leak and complex drain expertise, but 23 of 100 analyzed reviews are 1-star with documented deceptive pricing and no-show patterns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Slab leak work praised as thorough and patient — team explained every step, coordinated city inspector, and all contractors were respectful (eokk7Axx4LScUyLctNjo); professional=43 across 100 analyzed reviews.
1 cited review
“No one wants to hear they have a slab leak but Black tie made it bearable. Pedro and Ruben were very nice and explained everything very well. Michael, who fixed the leak and Joshua, that helped with the city inspector were both great and patient with me and all my questions.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
After-hours call-back confirmed: Matt responded at 9:30 PM, tech onsite by 9 AM next morning (js9p3olIRKrVr84Eos1J); fast_response=11 across 100 analyzed reviews.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Deceptive pricing documented: Ruben verbally quoted two separate price tiers, then sent combined quote doubling the cost by thousands — acknowledged he 'misspoke' but refused to honor original quote (wPN8FzRMGBgXjG4z2fil).
“After foundation work from their partner company resulted in four sewer leaks, we met with Ruben on December 22nd to verify the leaks and work needed. He explicitly confirmed twice that two quoted figures were for different levels of work. The next day, the quote arrived with the costs combined, effectively doubling the price by several thousand dollars.”
Red flag
Upsell fraud documented: quoted $10,000 to replace pool drain; customer fixed it in 2 inches of digging with a hand shovel — reviewer calls it 'intentional scamming' (YlJTjV6nA9L044EfrVG5).
Cited in 1 of the 100 reviews we analyzed.
Red flag
Sewage backup recurred within 2 years of paid foundation repair — company refused to honor warranty and demanded full re-charge (wAeIxttCGs1m5V4QiAM4); surprise_fees cited in 3 of 100 analyzed reviews.
Cited in 1 of the 100 reviews we analyzed.
slow_response=6 across 100 analyzed reviews; scheduling delays documented multiple times alongside promised but undelivered timelines.
“After foundation work from their partner company resulted in four sewer leaks, we met with Ruben on December 22nd to verify the leaks and work needed. He explicitly confirmed twice that two quoted figures were for different levels of work. The next day, the quote arrived with the costs combined, effectively doubling the price by several thousand dollars.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I am not The only one look at there reviews idk who is driving that suv but he drives crazy he almost hit me in the back please do better. I took a pic so you guys can see not making this up”
“If you value clear communication and competence, avoid Black Tie Plumbing. Our experience was a catalog of errors, from deceptive pricing to a botched timeline. After foundation work from their partner company resulted in four sewer leaks, we met with Ruben on December 22nd to verify the leaks and work needed. He explicitly confirmed twice that two quoted figures were for different levels of work. The next day, the …”
“If I could give them 0 stars, I would. Terrible service. On 11/13, we had water back up in the house. I contacted our home warranty company, and they gave me Black Tie's information. I called and explained the situation, and the representative said it would be 2 days before someone could come out, so we scheduled for 11/15, 12-4 window. Still no tech, no phone call after 5. When I called, she said it might be …”
Positive
“Josh & Ben are professional and knowledgeable. They took care of a major drain problem in a large complex without disturbing the tenants. What great guys. What a great company.”
“Matt Wise was super helpful and very informative on explaining exactly what repairs were needed.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Black Tie Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Black Tie Plumbing?
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Find plumbers near you
Black Tie Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arlington · Fort Worth