Bjelland Plumbing Inc.
Plumber · Marshalltown, IA
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Our verdict
Excellent workmanship and same-day responsiveness, but inconsistent follow-through on scheduling and staff attitude are serious concerns for a 2am emergency call.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise professional workmanship and fast completion, with specific mention of water heater replacement and sewer line emergency handled skillfully
3 cited reviews
“Jeff did awesome, fast and professional job replacing water heater”
“Punctual, courteous, and thorough with A+ job”
“Great people honest and fair priced, came same day”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviews highlight same-day or rapid emergency response, including dispatch callback within 2 minutes of initial busy signal
2 cited reviews
“Great people honest and fair priced, came same day”
“Jeff did awesome, fast and professional job replacing water heater”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing and honest dealings confirmed in 2 reviews, with customers noting no surprises
2 cited reviews
“Great people honest and fair priced, came same day”
“Punctual, courteous, and thorough with A+ job”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Staff conduct issue: 1 reviewer reports unprofessional behavior including 'awful attitude and dirty looks' from technician during service call
“Never called or showed up, gave awful attitude and dirty looks”
Red flag
Scheduling reliability concern: 1 of 5 reviews shows pattern of changing arrival windows ('morning' then 'noon') without communication before no-show
“Never called or showed up, gave awful attitude and dirty looks”
1 of 5 reviews reports complete no-show after multiple rescheduled time windows, resulting in customer missing 2 days of work
“Never called or showed up, gave awful attitude and dirty looks”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible said they were going to be here in the morning, then said they were going to be noon time. Never called or showed up. Now when they showed up this morning a short pudgy guy gave some awful attitude and dirty looks. I do not recommend this service. Missing two days of work now because of bad service.”
Positive
“Bjelland Plumbing and Heating was very fast to get my water heater replaced. Jeff did a awesome, fast and professional job! Thank you very much! Answered some questions I had, and gave me friendly advice. I highly recommend Bjelland Plumbing and Heating. A very professional, honest and friendly company. Thank you!”
“Bjelland Plumbing did an A+ job on our projects we needed completed. They were punctual, courteous, and thorough! We will definitely call them again!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 20 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2023.
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