Birmingham Plumbing and Drainworks
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Premium
Based on review analysis
1 concern
Owner reliability concern: 1 of 5 reviews reports owner explicitly breaking callback promises and describes him as 'not a reliable person' and 'not responsive'
Trust Score: 0/100 · Based on 6 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 6 Reviews Tell Us
Emergency Response
Same-day response capability: 2 reviews mention rapid callback or same-day service
What To Watch Out For
Inconsistent owner communication: Owner (Brandon) praised as responsive by one repeat customer but criticized by another for promising callbacks and not following through
Owner reliability concern: 1 of 5 reviews reports owner explicitly breaking callback promises and describes him as 'not a reliable person' and 'not responsive'
Quality & Professionalism
Strong technical execution: 3 of 5 reviews explicitly praise quality of work, professionalism, and knowledgeable technicians
Communication
Inconsistent owner communication: Owner (Brandon) praised as responsive by one repeat customer but criticized by another for promising callbacks and not following through
Customer reviews
Reviews from Google, Yelp & more
Colin and Scott installed a new AC and we are very satisfied. We recommend Bham plumbing and heating and Scott / Colin.
I can't say enough good things about Brandon and the rest of the team! I called, and they responded the same day.
Great company with professional employees. They should be your first call if you need help with your plumbing.
I called Brandon the owner, he said. Always busy which is understandable, however he promises to call back and doesnt if he answers. Not responsive, Not a reliable person. Poor business. Would not recommend 😕. Would give 0 if I could.
I have used Birmingham Plumbing many times over the last few years. The owner is always very responsive when I’ve reached out for service requests. When on site, the team is always very knowledgeable and timely about making any needed repairs. They also offer suggestive advice on repairs that could improve the overall quality of my water system. I highly recommend them for any of your plumbing needs and I will be using them again in the future.
Business details
Service area
Based in Vestavia Hills. Serves 13 nearby cities within 20 miles:
Birmingham Plumbing and Drainworks