Bill Rhiners Plumbing Heating & Cooling

I cannot say enough good things about Rhiner's Plumbing! They get the job done right the first time. I've been using for over 10 years and they are just wonderful.

Noah and Tyler did a super job of fixing my leaky faucets and changing out copper pipes to the water shut offs. It's nice to see some younger technicians stepping in to fill the need when so many of the repair service industry are nearing retirement.

Think twice about hiring this company. I made an appointment to have hot and cold water spigots placed in my garage. The individual showed up had no clue how to perform said work. After 3 separate visits, still couldn't get it right, the "hot" side was installed on the right and "cold" on the left. Also, the spigots were off centered about 2 inches from each other, shoddy work. Over $600.00 to install, laughable.

We called to have a leaking toilet fixed. Our home has CPVC pipes and it's over 20 years old. The plumber from Rhiners let alone any plumber worth anything should have known these pipes can get brittle and we've been told by a couple other plumbers that they just don't break on their own with a little bit of pressure. Apparently the plumber from Rhiners cranked on it to tighten it and it broke. We had water running everywhere. This was on a Wednesday...they didn't come back until Thursday into the following week so we were down a bathroom and shower during that time. My husband paid for the services on that Wednesday. About $130. Keep in mind that they broke the pipe... when they fixed it the next week they charged us $630 plus we have holes in our walls that need patching that again...had they not busted our pipe in the first place none of this extra cost would have been an issue. My husband emailed them and pleaded our case that this wasn't our doing...they refused to budge on the cost of the 2nd visit and told him they didn't charge us for labor for the first visit... WHAT??? If they hadn't broke the pipe on the first visit we would have never had a 2nd visit. This is totally ridiculous and no way to work with a customer! Needless to say...we don't have a nice review for Rhiners Plumbing in Clive!

I had an excellent experience with the technicians who came out to install our toilet. We had an issue with the toilet continuing to run after installation. When I called in to see if someone could come back out, the ladies who answered the phones made it clear that I was an inconvenience and they spent so much time talking to me about the cost that they didn’t even share an appointment window. I wouldn’t have minded that I had to pay for service. What I did mind is that the receptionists were disrespectful, rude, and made it clear they did not value my business. I did not proceed with another appointment as a result. Being respectful while communicating costs clearly should not be so difficult.