Bill Rhiners Plumbing Heating & Cooling
Plumber · Urbandale, IA
Our verdict
Inconsistent workmanship and poor phone communication undermine otherwise capable technicians—expect frustration booking service and potential quality issues on complex jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews praise technician quality and job completion when work is straightforward
1 cited review
“get the job done right the first time”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term customer retention reported by at least one reviewer with 10+ years of service
1 cited review
“get the job done right the first time”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews document damage caused by technician error (broken CPVC pipe from over-tightening; reversed spigot installation), suggesting quality control issues
Cited in 2 of the 5 reviews we analyzed.
Red flag
Company refuses accountability for damage it caused; charged $630 for emergency repair after technician broke pipe on first visit, with no service credit or discount
Cited in 1 of the 5 reviews we analyzed.
Red flag
Pricing disputes and surprise charges; one repair escalated from $130 to $760+ total after technician-caused damage
Cited in 1 of the 5 reviews we analyzed.
Rude and dismissive phone receptionists; one customer explicitly abandoned follow-up service call due to disrespectful treatment during cost discussion
“receptionists were disrespectful, rude, and made it clear”
Multiple visits required to complete straightforward installations; one garage spigot job required 3 separate visits and resulted in reversed hot/cold placement and 2-inch misalignment after $600 charge
Cited in 1 of the 5 reviews we analyzed.
Slow emergency response; one customer waited from Wednesday through the following week for callback after pipe damage caused by initial technician
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Think twice about hiring this company. I made an appointment to have hot and cold water spigots placed in my garage. The individual showed up had no clue how to perform said work. After 3 separate visits, still couldn't get it right, the "hot" side was installed on the right and "cold" on the left. Also, the spigots were off centered about 2 inches from each other, shoddy work. Over $600.00 to install, laughable.”
“We called to have a leaking toilet fixed. Our home has CPVC pipes and it's over 20 years old. The plumber from Rhiners let alone any plumber worth anything should have known these pipes can get brittle and we've been told by a couple other plumbers that they just don't break on their own with a little bit of pressure. Apparently the plumber from Rhiners cranked on it to tighten it and it broke. We had water running …”
Positive
“I cannot say enough good things about Rhiner's Plumbing! They get the job done right the first time. I've been using for over 10 years and they are just wonderful.”
“Noah and Tyler did a super job of fixing my leaky faucets and changing out copper pipes to the water shut offs. It's nice to see some younger technicians stepping in to fill the need when so many of the repair service industry are nearing retirement.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 313 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Find plumbers near you
Bill Rhiners Plumbing Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Des Moines · Adel · Bevington · Madrid