Benjamin Franklin Plumbing Tyler

Had water leak, but didn’t know where it was at. I looked and a friend looked underneath the house and out in the yard and we could not find anything. Chad from Benjamin Franklin came out and he looked. We couldn’t find anything, but we finally decided it had to be in the area where the septic tank was. Chad dug down around the area and actually found where the water was running loose underneath around the septic tank. The electrical pipe was forcing pressure down on the water pipe. He fixed the pipe to go up and over the electrical pipe so I wouldn’t have that problem again. The septic had probably settled some because of that problem. Thanks to Chad for doing all the digging and getting the problem fixed. He was very courteous, prompt, and a very good worker.

Austin was fairly quick to come out and asses the problem. I had a water pipe leaking under ground. Instead of charging me a lot of money for what felt like a hopeless attempt to get into the leak we stopped for the night. He came bacl the next day and got the leak fixed. I am very satisfied the work done will ensure the area will not be a problem again for many years.

Had a water heater leak in my garage from the ice storm and they came out and got me a new water heater, installed it, all in the same day so I didn't go without hot water. And even called the restoration service to get them out right away to help dry out any damage. Definitely 5 star service.

This was my first experience with Benjamin Franklin Plumbing. John Axford replaced my bathtub faucet system. Didn't take him long either. With original 1947 fixtures, he did an awesome job in getting rid of the leaky pipes. He cleaned up the work area after finishing; was like he hadn't been there. Would definitely recommend him to others needing help with their plumbing.

The plumber was very kind. He walked into my house that was smelling of backed up sewage. He remained professional and got the job done in a timely manner. I really appreciate how efficient and helpful he was from start to finish. Thank you Benjamin Franklin Plumbing for being prompt taking care of my needs from start to finish.