Benjamin Franklin Plumbing of West Richmond

Service was exceptional. The plumber, Mike was able to respond to our main sewer line backup at the end of shift on Saturday. He was courteous, very thorough in investigating the issue, and honest with his recommendations. He presented me with two very detailed options and the path forward I scheduled a high pressure jetting service for the coming up Monday. That Monday morning, the owner, Chris Jr.and Mike showed up to my house at 8 in the morning. They immediately setup the jetting system and started cleaning and blowing out the main sewer line. When the jetting was complete they deployed the sewer camera. They located a 3” main line separation about 75’ down the line. I was extremely impressed that the owner, Chris stayed during the whole jetting process and was very hands on during the work. They were able to get water flowing through the main line temporarily. We discussed the options and I wasn’t pressured on the higher cost process. I did choose to replace the main sewer line, since it was over 60 years old. Mike was very helpful in finance options that was available. Approval was quick and easy. Chris and his team were able to schedule the digging, the replacement on that Wednesday, 2 days after the jetting process. Chris showed up on Friday morning about 7:30 and he completed the grading, debris removal, and sidewalk prep for the sidewalk section that was removed. Again, having the owner taking pride in his company’s work and seeing him showing up shows me that he cares about his customers and how the finish product looks. They put down grass seed and all the work was completed Friday about noon. I have used both 24 hour HVAC and Benjamin Franklin Plumbing and I highly recommend any of their services. I am looking forward to utilizing Mister Sparky Electrical for a service upgrade in the near future. Thank you, Chris Jr, Mike Brock, and Matthew Clingan for your professionalism and hard work.

Five Star is the only plumbing service I will call. I have called on them at least 5 times and every service is performed professionally and quickly and with a reasonable cost. I don't dread having to call them out. I trust this company completely.

I got 2 estimates for fixing a water pressure problem in my house. The first company recommended a very expensive whole house filtration and softener system and said it would take a couple of months to see a difference. Michael came for the second estimate and was great! He was on time, friendly and very courteous. He found the problem immediately and had the repair scheduled and completed exactly as discussed for thousands of $$ less than the other company. He left the area totally cleaned and tidy. I will definitely use Michael Brock with Benjamin Franklin plumbing for all my future plumbing needs, and so should you!

Just got a bathroom reptile completed and I am pleased with the service and the work. They have financing options that helped me pay for the repair. Matthew was great, explained what he was doing and why, prepped the area, and was tidy during the process. Doug also came to help with the repair and he was courteous too. Only reason not 5 stars is that my original quote for repair doubled in price and I felt a little blindsided.

The company was quick to respond to our needs. Our plumber, Mathew, was personable and very informative. He made sure we were set for our replacement water heater the same day. The work looked neat and professional. Would recommend their company.