Benjamin Franklin Plumbing of West Palm Beach
Plumber · West Palm Beach, FL · Open 24 hours per Google listing
Our verdict
Excellent emergency response and communication with strong workmanship on standard plumbing, but significant concerns about diagnostic competence on complex jobs like water heaters.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response—multiple reviewers report same-day or next-appointment arrival with technician Ivan described as 'prompt' and 'professional'
1 cited review
“Ivan arrived promptly, was very personable & Professional.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear pre-work communication and options presented before repair (4 of 5 reviewers mention this pattern)
2 cited reviews
“Everything was explained to me before and with options.”
“They communicate perfectly and never miss an appointment.”
Reliable appointment-keeping—contractor with 30 years' experience explicitly notes 'never miss an appointment'
1 cited review
“They communicate perfectly and never miss an appointment.”
Fast execution on faucet and fixture work (multiple reviews cite 1-hour completion on installations)
1 cited review
“Ivan arrived promptly, was very personable & Professional.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews documents a 1-star experience with elderly customer left without hot water for a week, compounded by upselling logic ('next on the checklist') rather than proper diagnosis—critical trust issue for complex appliance work
“Completely incompetent when working on a gas water heater.”
Severe diagnostic failures on gas water heater repair—incorrect parts prescribed ($290 igniter), extended downtime (1 week without hot water), and tendency to follow checklist rather than root-cause analysis, ultimately requiring competitor intervention
“Completely incompetent when working on a gas water heater.”
Poor parts logistics (ordered part 'got lost' after overnight shipping, delaying resolution by one week)
“Completely incompetent when working on a gas water heater.”
Pricing concerns—charged $290 for a diagnostic that competitor completed for minimal cost; low fairness score (20/100) suggests systematic overcharging
“Completely incompetent when working on a gas water heater.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We found this company to be friendly, well intentioned, and completely incompetent when working on a gas water heater. My elderly mother went a week without hot water as they used a "checklist" and a "process of elimination" to fix her water heater. They sold her an igniter for $290 and told us they couldn't guarantee it was the problem but they were "80% sure". The part got "lost" after paying for overnight …”
Positive
“Ivan did an excellent job. Everything was explained to me before and with options. I highly recommend this establishment. Thank you so much”
“Ben Franklin plumbing was recommended by One Hour AC, and I’m so glad that they did. Ivan arrived promptly, was very personable & Professional. He diagnosed the problem and installed a new faucet within an hour.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 443 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
Benjamin Franklin Plumbing of West Palm Beachisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Delray Beach · Jupiter