Benjamin Franklin Plumbing of Indianapolis
Plumber · Indianapolis, IN · Open 24 hours per Google listing
Our verdict
Fast emergency response with skilled technicians, but communication about pricing and service packages can be confusing and frustrating.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Indianapolis, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—water heater replaced same-day from 9:30am to 4pm, and another clog cleared within hours of morning call
2 cited reviews
“Called at 9:30 am and had it all done and replaced by 4!!”
“His explanation of the service cost was also hard to understand”
High-quality workmanship with attention to detail—technicians identify secondary issues (cracked washer), build custom solutions (dump pump cover), and provide warranty coverage
1 cited review
“He built a dump pump cover for me and I am extremely happy”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Individual technicians (Mike, Brian, Seth) praised for patience, friendliness, and clear explanations of repair work
1 cited review
“He built a dump pump cover for me and I am extremely happy”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential stress management issue: one technician became visibly frustrated and lost composure during a difficult job, stepping away to regain composure and later becoming irritated during cost explanation
“His explanation of the service cost was also hard to understand”
Communication breakdown on pricing and service packages—one reviewer found cost explanations confusing and felt pressured by upselling, causing frustration during already-stressful repair
“His explanation of the service cost was also hard to understand”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I am hesitant to review Benjamin Franklin plumbing because I think the technician that came to our home was having a very bad day. Our clog was stubborn and took a few hours to clean out. This seemed to really frustrate our plumber to the point he needed to step out to regain his composure. We felt terrible for how much he struggled with it and became a little freaked out when he lost his temper. His explanation of …”
Positive
“We had a blocked drain and Mike came to the rescue. He is one of the nicest people. He helped me understand the issue, what he was doing to fix it and was so patient with me asking so many questions. Also he was so great at cleaning up all the goo from the snake thingy. Even found a cracked washer. Also he helped me save money by changing the plan we have with Benjamin Franklin Plumbing. Lastly he gave me some bio …”
“Brian was great. He explained everything and made the changes necessary to fix the drip that had been driving me crazy forever. He was very quick and I have a 2 year warranty. Very pleased either way the service I received today.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 6,251 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Brownsburg · Indianapolis · Sheridan