Benjamin Franklin Plumbing of Gaithersburg
Plumber · Gaithersburg, MD · Open 24 hours per Google listing
Our verdict
4.8 stars across 187 reviews, with 74 of 85 analyzed at 5 stars but 5 one-star complaints. Reviewers praise techs like Israel and Ira Miller by name, including a Sunday water-heater repair, but multiple customers flag high per-valve pricing (e.g. $557 each, $455 toilet pull-and-reset) and one botched water-meter ins...
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 85 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Repeat customers request named techs like Israel and Ira Miller, including one Sunday water-heater diagnosis and full reinstall
1 cited review
“He came on a Sunday to check out my leaking water heater.”
Cited in 3 of the 85 reviews we analyzed — 2 cited reviews not excerpted here.
22 of 85 reviews highlight fast response — one tech replaced a leaking 80-gallon water heater quickly in a tight space
1 cited review
“He came on a Sunday to check out my leaking water heater.”
Cited in 3 of the 85 reviews we analyzed — 2 cited reviews not excerpted here.
Customers cite advance text with the technician's photo and bio before the appointment
1 cited review
“He came on a Sunday to check out my leaking water heater.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two techs left a family without working water after a meter install they admitted to figuring out via ChatGPT and YouTube
“Two technicians arrived to install a water meter, but spent the duration of the visit consulting ChatGPT and YouTube videos to figure out the process.”
Red flag
Pricing-fairness pattern: $557/valve, $455 toilet reset, and a ~$2,000 shower repair flagged as exorbitant across separate reviews
“Only gripe is the price for two valves were $557 each. Seemed really high.”
Cited in 3 of the 85 reviews we analyzed.
Red flag
One toilet repair leaked again within an hour of the tech leaving
Cited in 1 of the 85 reviews we analyzed.
Multiple complaints about high per-job pricing — $557 per valve and $455 for a toilet pull-and-reset both called out
“Only gripe is the price for two valves were $557 each. Seemed really high.”
Cited in 2 of the 85 reviews we analyzed.
One reviewer's shower repair stretched two weeks at close to $2,000, with techs borrowing the homeowner's tools and cutting supporting wood beams
Cited in 1 of the 85 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 85 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I am extremely disappointed with the service we received today. Two technicians arrived to install a water meter, but spent the duration of the visit consulting ChatGPT and YouTube videos to figure out the process. Not only did they fail to finish the installation, but they actually broke our previously functioning water system. We are now unable to use our showers or bathrooms, and the service desk informed us …”
“All would be good if all goes well. When things don’t go as planned, it can get ugly. I had a toilet leak last Wednesday and Franklin Plumbing responded to my request posted on Google. Technician Josh came in the afternoon. A great guy. He inspected the leak and determined it’s the gasket underneath the toilet that needed to be replaced. He quoted a price of $455 for a pull and reset. Expensive, but I wanted to get …”
“We called them for a shower leak issue. The first technician they sent out didn't fix the issue, and the second technician took a whole week to do a repair that he said would take 4 hours. We were basically without a working shower for 2 weeks. The price they charged was close to $2000. They didn't come prepared and had to borrow our tools. After cutting our dry wall, they told us they wouldn't be repairing our dry …”
Positive
“I was out of H20, Jerry and his assistant were right on time and did a superb job in restoring a vital supply. I commend their efforts and wish the "Yankee best in show." His tattooed man showed admirable skills and left a pristine work space. Jesus love them for their attentiveness to task. I”
“Israel has been my technician for years, I always ask for him. He's installed a new sink, disposal, takes care of maintaining the house water filter and any other plumbing ing needs. He's always on time, informative, knowledgeable in assessing any issue. He's simply the best.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Benjamin Franklin Plumbing of Gaithersburg?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Gaithersburg?
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Find plumbers near you
Benjamin Franklin Plumbing of Gaithersburgisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Ijamsville · Cooksville · Tuscarora · Unionville