Benjamin Franklin Plumbing
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Based on review analysis
1 concern
Past system installation failed within one year, causing attic flooding—suggests quality control issues despite current improvements
Trust Score: 0/100 · Based on 94 reviews
Solid pickOur Verdict
#15 of 15 in Loveland, CO
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Whole-house repiping
- Bathroom and kitchen remodel plumbing
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 94 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Pricing fairness scored 0/100 in analysis but no specific cost complaints appear in these 5 reviews; unable to ground pricing weakness claims in provided evidence
Past system installation failed within one year, causing attic flooding—suggests quality control issues despite current improvements
Quality & Professionalism
Professional communication and transparency: 4 of 5 reviews mention technicians answering questions, explaining work, and meeting time estimates
Communication
Professional communication and transparency: 4 of 5 reviews mention technicians answering questions, explaining work, and meeting time estimates
Pricing
Pricing fairness scored 0/100 in analysis but no specific cost complaints appear in these 5 reviews; unable to ground pricing weakness claims in provided evidence
Customer reviews
Reviews from Google, Yelp & more
Very courteous and good at listening. He had a radiant floor manifold in place in reasonable time and the pressure test of 750’ of PEX with many connections at the manifold was immediately successful. Good technical skills.
Highly recommend! Ilija and Dylan were professional, answered all of my questions, respected my home, and were wonderful to work with. Easy to schedule and completed the work quickly - quote took place the same day I called, and they were available to start the next day.
Excellent experience with our technician Jhonatan Trejo today. Very thorough and professional work with the plumbing repairs we needed done. A+++ customer service , highly recommend him. Thank you for your help!
I had a rough start with them-my attic flooded a year after installation because the system wasn't up to spec. But they owned up to it, revamped their team, and sent folks out to fix everything in one day flat. Added overflow pans with water switches for all my units. Super thorough, no shortcuts. Now I can remodel my bathroom without sweating a repeat flood. If you had issues before, their changes are real-worth giving them another shot. Great company, solid warranties, and Joel especially? Total pro.
Joel K was knowledgeable, easy going and professional during installation of our tankless water heater. When he walked in the door he gave an estimated time frame and at the end was within 10 minutes. Took the time to explain each step and to answer my questions. Would recommend him as a reliable, trustworthy plumber.
Business details
Service area
Based in Loveland. Serves 6 nearby cities within 20 miles:
Benjamin Franklin Plumbing