Benjamin Franklin Plumbing

A water pipe off of the main burst. BF sent Aaron Bass to get the job done. Professional, friendly, knowledgeable he made the repair in about an hour and a half, during a thunderstorm and heavy downpour. Afterwards he showed me the pictures of what he did, gave me the parts that had burst, tested the system to ensure everything was in proper working order.

Mr. Kyle is very knowledgeable for a young man. He fixed my kitchen sink without any issues. He is the best plumbers I have had the experience of meeting.

They were great. My main water line to my home was leaking 200 gallons per day. I kind of knew where it was near the meter and Randy replaced the pipes successfully in less than 1 1/2 hours. Great job and very thorough. I also had Eddie Marquez clean my sewer pipes. Recommended by Randy. He was great. My home is 10 years old and have had backups off and on. With the camera we saw firsthand the trouble spot. The power washing of your pipes is an absolute necessity if your home has lines over 80 ft. Eddie was awesome. It wasn’t cheap but it is important for the health of your home and those inside. I maintain my drains regularly but I knew more had to done. Great job Eddie. It was fun to see the camera views.

Unfortunately, I had a bad expereicne. I called at 730 AM and was told I would have a plumber at my home between 8 AM and 12 PM. Even recceived an email confirmation. I did share with the person who scheduled with me that this was an emergency and she was good with the 8 AM to 12 PM. Around 1030 AM I received a call that said I would be pushed back to to 1230 PM to 330 PM. At 230 PM I called and I was told the plumber was finishing up his job and would be on his way to my home - he was over an hour away :( I then called another plumber and connected with someone that could come to my home. I had a different company at my home at 3 PM. I received a call at 3:16 PM telling the plumber was still delayed and still hasn't left his job. I told her not to worry about it as I found someone more reliable.

First of all, let me say that on previous occasions, I used BFP , was very happy with the service (Cynthia Northrup was my tech for those calls), and thought that I had found my go-to plumbing company in this area. However, on 12/30/25, I had a service call to check why my fairly new shower had reduced pressure and the water wasn't as hot as it had previously been, and I also wanted to get a water softener. The plumber that came, Eddie, said that he would have to replace the cartridge. I explained that we had already done that, twice, with no change in the pressure or temperature of the water and, in fact, the last cartridge replacement was done less than a month ago. He insisted that he had to do that, so I said that I had a new cartridge that Moen had sent me. He replaced the cartridge, using the one that I had, and, as I had stated before, there was no change whatsoever. He then took down the shower head and exclaimed "I found it" and handed me a round piece of plastic (a flow restrictor) with an X-shape inside that was crusted with white mineral deposits (we have very hard water in Newberry, which was why I also had requested a water softener estimate). After putting the shower head back on, he informed me that my bill would be $429! When I asked why on earth taking out that flow restrictor would cost that much, he said that the bill should have been over $500 for changing the cartridge, but he "gave me a discount" because I had the part. I said that it DIDN'T NEED a cartridge, and that I had told him that before he started! He said that it was actually his "expertise" that I was paying for. It goes without saying that I was very upset! He then handed me a form on his I-Pad to sign saying that I agreed before the work was done on the estimate. When I said that he had never given me an estimate, he said that he couldn't, since he didn't know what was wrong, but that I had to sign it. Grudgingly, I signed his form and paid the bill. I called the office the following morning and spoke to Patty, explaining the previous day's fiasco. She said that she would have the manager call me back. I haven't heard from him since, even though I allowed time, knowing that it was a holiday weekend. At this point, on 1/13/26, I feel that I should have been contacted by the manager, and that to charge me $429 for miscellaneous (which was the job description on the emailed receipt) is highway robbery and downright unethical. 2/3/2026- As per the instructions received from the owner following my review, I emailed customersuccess@serviceminds.com, so that, in your words " we can address this issue and ensure you receive the service you deserve." Here we are, two weeks later, and I have not received any answer or follow up. I must conclude that your email indicating that this could be rectified was no more than an attempt to negate a bad review and make it APPEAR that you actually care about your customers.