Benjamin Franklin Plumbing
Plumber · Bethlehem, PA · Open 24 hours per Google listing
Our verdict
Benjamin Franklin Plumbing (Bethlehem) scores 4.8 on 47 Google reviews; 41 of 45 analyzed are 5-star. After-hours dispatch under 20 minutes is documented, but a maintenance-plan no-show complaint raises reliability questions.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 45 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours emergency dispatch in under 20 minutes documented: plumber arrived within 20 min of call on 4th-of-July eve per 1 review
1 cited review
“Within 15 minutes we had a plan and a plumber on his way. Daniel showed up at my door within 20 minutes of the initial call and was professional.”
6 of 45 analyzed reviews cite fast response (themeCounts.fast_response=6); scheduling described as easy with clear communication in multiple reviews
1 cited review
“Within 15 minutes we had a plan and a plumber on his way. Daniel showed up at my door within 20 minutes of the initial call and was professional.”
Cited in 2 of the 45 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Phone system appears intermittently unreachable — 1 reviewer failed to reach anyone across multiple numbers over two days; with only 47 reviews, even 1 such incident is a reliability signal
“I tried every phone number. I waited on hold multiple times during a two day period. I finally made an appointment online and they never showed.”
Maintenance plan honored poorly: one reviewer waited on hold for two days across every phone number, made an online appointment, received confirmation, then was never shown up for
“I tried every phone number. I waited on hold multiple times during a two day period. I finally made an appointment online and they never showed.”
1 of 45 analyzed reviews flags outrageous pricing for incomplete work — plumber insisted a new sink couldn't be installed and drain remained clogged after the visit
Cited in 1 of the 45 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 45 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A 12 yrs experience plumber arrived 2x an stated he was unable to install my newly purchased sink. He insisted that it couldn't be done and insistes for me to purchase a facet along with a amother new sink. So today the drain remains slow exiting and clogged. The price that was paid was outrageous for the service that was supposed to be completed.”
“Initially, I was very satisfied with this company for a hot water heater they installed. I’m now trying to set up an appointment for “Ben Franklin maintenance plan“ I purchased when I bought my hot water heater, but there’s no answering of the phones, at all. I tried every phone number. I waited on hold multiple times during a two day period. I finally made an appointment online and they never showed. I received a …”
“BEWARE OF THIS COMPANY Absolutely impossible to reach anyone at this company. I scheduled an appointment via their website and no one showed up despite a confirmation text. It’s as if the entire company has taken off for summer vacation. Every single number you can possibly find associated with them is immediately answered by an answering machine claiming the mailbox is full and hangs up on you.”
Positive
“Great young man,Cory was very helpful,solved our problem.will contact Benjamin Franklin in the future.”
“They came to my home did a excellent job polite courteous”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Across platforms
Should you hire Benjamin Franklin Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Benjamin Franklin Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Bethlehem · Bath · Little York · Parryville