Beastbay Plumbing

A friend recommended Beastbay Plumbing for tankless water heater installation. The system works flawlessly and our energy bills have improved. Excellent plumbing contractor in Benicia CA.

After noticing low water pressure throughout our home, we called Beastbay Plumbing. They quickly found a hidden leak and completed the plumbing repair without tearing up our entire yard. Excellent leak detection service in Benicia CA.

Beastbay Plumbing replaced our old water heater with a new energy-efficient unit. The installation was smooth, affordable, and done with great attention to detail. Best plumbing service in Benicia.

Zero Star. Made and confirmed appointment. After the appointment window has elapsed, asked what's the technicians ETA. No response though text was read. Make sure to line up other plumbers--can't rely on them.

$4600 for a standard 50 gallon water heater!! Crooks, when most charge $2500?

While out of town in early August, a neighbor alerted me to a water leak in my backyard. I called around for local plumbers and BeastBay was more than willing to help, even same day! I was elated that this potentially catastrophic issue would be taken care of nearly immediately. After a diagnosis, the technician notified me that the galvanized pipe was shot and would have to be replaced. Over $2,000 later, it was fixed. Except it wasn't... The technician, James Riggins, failed to properly mate the new copper pipes up with each other, leading to another leak. This required another visit to my property to have his fix fixed. But wait, there's more! In order for the hose bib to work, a valve has to be turned on. This valve also causes one of my planter sprinkler boxes to run infinitely. So if I want to use my hose spigot that James replaced, I have to flood my planter, which is how we found out about this issue in the first place. This isn't even the only issue after this whole ordeal. James must've done something else to throw off the equilibrium of my property's irrigation system, as I've lost a whole Zone of sprinklers on my property. The landscaping is now dying unless I manually water it. Thanks to James, we fixed one problem and introduced a few more. But hey, at least my property isn't flooding, right? I reached out to Beast Bay management when returning home in late September about the issues that I noticed. I sent the email on September 27th. No response. On October 23rd, I reached out again for a follow up, asking for an update... Again. No response. On November 2nd, I asked for a THIRD update... To my surprise, Janea Williams reached out and said "I can send a technician out first thing Monday from 12-2" (November 3rd). Finally! Monday rolled around and I cancelled meetings and an appointment so I could meet up with the technician. Naturally, 2pm rolled around, and nobody from Beast Bay had showed up. Unreal. I would say it was unbelievable, but at this point, I wasn't even surprised. On Monday afternoon, I reached out to Jenea and the Beast Bay management team to notify them that nobody had arrived in that window we agreed on. To no surprise, I have heard nothing yet from anyone at Beast Bay. Beware of this shady company. They're fantastic at bait and switching you. Not only did I pay an astronomical amount of money to have my initial issue fixed, but I was ghosted and left with even more issues than what I started out with. I reached out to other plumbers and they all said the price I paid was highway robbery and they would've been able to do it for far less money and wouldn't have left me with the issues that Beast Bay did. I should have known when James was on the phone with his boss, he begged and pleaded for this job. It's almost like he knew what a simple job it was and how much he could charge me for it. Despite it being such a simple job, he managed to make so many mistakes. Oh and the cherry on top? James told me neighbor, who was housesitting for me, that James was planning on starting his own plumbing company. HA! Good luck with that. Plus I'm sure Beast Bay loves their own employees telling their customers about their future rogue endeavors. Oh, and in order to access the job site, James had to move my Mini-Split's compressor. He damaged it in the process and it had to be repaired and readjusted. Never again, Beast Bay. Never again.

While out of town in early August, a neighbor alerted me to a water leak in my backyard. I called around for local plumbers and BeastBay was more than willing to help, even same day! I was elated that this potentially catastrophic issue would be taken care of nearly immediately. After a diagnosis, the technician notified me that the galvanized pipe was shot and would have to be replaced. Over $2,000 later, it was fixed. Except it wasn't... The technician, James Riggins, failed to properly mate the new copper pipes up with each other, leading to another leak. This required another visit to my property to have his fix fixed. But wait, there's more! In order for the hose bib to work, a valve has to be turned on. This valve also causes one of my planter sprinkler boxes to run infinitely. So if I want to use my hose spigot that James replaced, I have to flood my planter, which is how we found out about this issue in the first place. This isn't even the only issue after this whole ordeal. James must've done something else to throw off the equilibrium of my property's irrigation system, as I've lost a whole Zone of sprinklers on my property. The landscaping is now dying unless I manually water it. Thanks to James, we fixed one problem and introduced a few more. But hey, at least my property isn't flooding, right? I reached out to Beast Bay management when returning home in late September about the issues that I noticed. I sent the email on September 27th. No response. On October 23rd, I reached out again for a follow up, asking for an update... Again. No response. On November 2nd, I asked for a THIRD update... To my surprise, Janea Williams reached out and said "I can send a technician out first thing Monday from 12-2" (November 3rd). Finally! Monday rolled around and I cancelled meetings and an appointment so I could meet up with the technician. Naturally, 2pm rolled around, and nobody from Beast Bay had showed up. Unreal. I would say it was unbelievable, but at this point, I wasn't even surprised. On Monday afternoon, I reached out to Jenea and the Beast Bay management team to notify them that nobody had arrived in that window we agreed on. To no surprise, I have heard nothing yet from anyone at Beast Bay. Beware of this shady company. They're fantastic at bait and switching you. Not only did I pay an astronomical amount of money to have my initial issue fixed, but I was ghosted and left with even more issues than what I started out with. I reached out to other plumbers and they all said the price I paid was highway robbery and they would've been able to do it for far less money and wouldn't have left me with the issues that Beast Bay did. I should have known when James was on the phone with his boss, he begged and pleaded for this job. It's almost like he knew what a simple job it was and how much he could charge me for it. Despite it being such a simple job, he managed to make so many mistakes. Oh and the cherry on top? James told me neighbor, who was housesitting for me, that James was planning on starting his own plumbing company. HA! Good luck with that. Plus I'm sure Beast Bay loves their own employees telling their customers about their future rogue endeavors. Oh, and in order to access the job site, James had to move my Mini-Split's compressor. He damaged it in the process and it had to be repaired and readjusted. Never again, Beast Bay. Never again.

We had a bit of an urgent situation in a detached Guest Unit of less than 400 sq ft. Our Guest left unit with toilet clogged and backing up into shower, the bath sink not functioning & kitchen drain leaking . Beastbay was 1st to answer and the only company able to come out same day & within 3hrs of call. The pricing is what diminished my star rating. We're on Septic and was afraid the issue could end up affecting our main house. On top of that it was the weekend (Saturday). There was no mention of "weekend pricing" but we needed issue fixed so gladly pd to have issue resolved. The fix for $1000 included removing toilet, snaking line w/ camera and flushing (via running water) for approx 10-15 minutes. Seeing no backup drains cleaned & toilet replaced. A second appointment was suggested and scheduled for Monday following. However after careful consideration we cannot (at this time) take on the additional $2500 debt quoted for installing a 2-way clean out; to tie in the kitchen drain into the 10ft of replacement pipe running less than 2ft deep along the side of our small (less than 400 sq ft) unit and removing the existing external pipe drain for kitchen sink. Even with the wonderful "interest free" payment plan offered - The $1000 we've paid for lifting our toilet and snaking the line w/ camera was already more than we could afford. The 2 Gentlemen that responded were exceptionally pleasant. We appreciate their skills and knowledge of their trade which included information on comparative pricing and their willingness to give us a great deal reducing the added work from $4500 ultimately down to $2500... We unfortunately had to cancel that work (for now). Again We certainly appreciate their swift response and resolving our immediate issue. Thank you BeastBay! Iris Winn

We had a bathroom sink faucet that needed to be replaced. It was more than 30 years old and was showing advanced signs of wear. I went through the standard Yelp drill on a Friday evening, and quickly had multiple automated messages in my Inbox from providers who had finished for the week and promised to get back to me on Monday. Janea from BeastBay got back to me immediately. I sent a video detailing the issue, and explained that I would be tied up all day on Monday. BeastBay was happy to accommodate me by sending a technician out on Saturday for a free estimate. The estimate was just a little higher than I had expected (and a bit higher than a competitor's estimate), but as it turns out, it was well worth it: For one thing, the price was all-inclusive, so I didn't have to go to a supply store and shop for the unit myself. Jared C, the technician who provided the estimate and did the job, would source and purchase the faucet unit, come right back, and install it immediately. And the warranty included in the price was very reasonable. Jared was professional, courteous, and thorough. I could see that the job turned out to be far more frustrating than he had foreseen: The existing drain and faucet were old and corroded, requiring far more work than Jared had envisioned. In fact, Jared actually had to go back to the hardware store for additional parts because some of the legacy parts broke as Jared was removing them. Still, Jared remained calm and professional throughout, and kept to his original estimate despite the extra work and extra trip. We are extremely happy with the result, and strongly recommend BeastBay and Jared for any household plumbing job. Well done! You guys saved my weekend.

Without Daniel I'd sever my relationship with this company completely. In years past I've gotten great service. Not the experience from the last 2 times I've had to use BeastBay. The tech name Miles was a horrible experience to have in my home. I had to supply him with protective plastic as well as a shop vac. He asked me at one point if I wanted the job to be completed (because he didn't bring all the needed parts with him), when I responded "do you want all the money for the job?" He replied with "oh I don't care, doesn't matter to me." Getting this kind of attitude from someone you're paying for a service is completely out of line. He made no attempt at any clean up except to wash all the Sheetrock dust and tile down the bathtub drain. My wife had to stop him and vacuum up all the debris herself. He left the house mid job to go on a parts run then still never completed the work. On top of that all, Miles put a nice size chuck into my fiberglass tub basin. The supervisor Daniel had to come finish the job on a different day. Overpriced, poor customer service, attitude, messy. That's how I feel about my recent experiences with BeastBay Plumbing. It's very unfortunate as I'd love nothing more than to have a solid, local plumbing company that I can count on. The only way I'll do business with this company in the future is by reaching out to Daniel the supervisor directly. It's sad to see that they've gone down hill in recent years. Contract at your own risk.

On Wednesday 8/13/25 at 830p I watched a Beastbay Plumbing Box truck barrel down first street in Benicia doing 40+ MPH in the dark and only just BARELY miss hitting a pedestrian crossing the street. The driver did not brake, only swerved at the last possible second, I was certain the pedestrian was going to die, and then the driver immediately got right back on the gas and sped off without pausing to apologize or check that the pedestrian was OK. I immediately called Beast Bay, received a call back the next day from someone claiming to be the office manager who said they have GPS on the trucks and they would be able to tell which truck it was and therefore who was driving it. I asked for follow up from the owner to be sure this was dealt with- never got a call back again. Clearly this business doesn’t care about accountability or community. The behavior of that driver was dangerous and abhorrent, and it’s possible the driver was drunk (I can’t imagine why an unaffected person would just speed off from such a near-miss without either extremely low morals or an altered state of mind). I was told they have the tools to get to the bottom of it and do something about it, but have no evidence that any such action was taken- just as dangerous and abhorrent as the behavior of the driver himself. Give your money to a business with morals and follow-through instead, as this one can’t be counted on to do the right thing.

So I should start by saying, I have been using this company for years for various work, including major plumbing work, toilet installations, and running a gas line. With that said, on a Saturday evening, I accidently broke the water faucet/hose outlet connected to the main water shut off. So water was going everywhere. I was confused, as we had just spent a lot of money running a new line to the street 2 years ago. So I called BeastBay to see if they could come fix it, as I had no running water. The dispatcher told me they didn't have anyone available until Monday! I told her I had an 80 year old senior citizen in my home (my mother). After I took my Monday appointment, I tried calling 2 other companies. One well known company told me they don't service Vallejo, while the other one *ahem* rooter pretended they couldn't hear me on the phone. Jerks!! Next thing you know Ron, the owner from BeastBay called me directly and he sent one of his employees out that night to patch my water line. No questions asked! Turns out they had connected the new waterline to my 40 year old pipes with the original job. Either way, I am happy customer as we have running water again, and no leaks. I highly recommend this company, especially for Vallejo since those other companies think they are too good to come out here!

Know going into an emergency situation you feel rushed to take care of an issue as fast as possible. That was the case here. Not to drag out the story I will just state the issue. The plumbing under the tub had some sealant fail and it started to leak into the drywall. They were the highest rated and available immediately to come and fix. They removed the drywall and located the issue and needed to replace an elbow and drain in the tub. The technician damaged the drain surrounding in the tub and we did not notice until later that it was still leaking. They came back out 2 days after telling them the issue. The technician that came showed me the damage and said that is why it was leaking. I called their office and the manager was very hostile telling me they couldn't have damaged it. Point being that if it was damaged before how was this not pointed out when they replaced the parts. So they sent the original technician back and he explained how he had a lot of difficulties removing the drain and how it broke when removing the old one. He put silicone all around the drain and plumbing under. This is not what you would expect from a highly rated company as well as expecting more professional standards when speaking to your customers about a problem. Furthermore I would not recommend them based off of my experience.

Scammed by BeastBay Plumbing. No response after confronting them. ( my email below). Seemed honest and straightforward at first. And a hurry to get this shut off installed for insurance. They took advantage of that. They told us "this is just how much they cost". Complete lies. Sent them the email below and they never responded. THEY RESPONDED BUT GHOSTED ME AFTER THE EMAIL BEFLOW. Hello, thank you for sending this over.(hadn't received the detailed receipt) I'm writing regarding a recent service provided by your company. There are some concerns I'd like to address about the charges: 1. Daniel quoted and charged us $2,200 for the service. 2. Upon further research, I found that the device itself costs approximately $500. 3. Assuming a 100% markup on the part, which would bring it to $1,000, it appears we were charged $1,200 for labor. 4. Your plumber was on-site for only 90 minutes. Given this breakdown, I'm struggling to understand the justification for the $2,200 total. The labor charge seems disproportionate to the time spent on the job. Could you please review this charge and provide a detailed breakdown? I believe we may have been overcharged. Thank you for your attention to this matter. I appreciate any clarification or assistance you can provide. AVOID THESES HUSTLERS

Giving these guys another 5, even after a miscommunication this morning. I needed 2 bathroom faucets replaced and was price shopping this time around. Money is tight these days with inflation and all. I spoke to their office/sales guy on the phone and he promised a price cheaper than another provider so I went ahead and scheduled the appointment. Upon arrival, the quote was hella off and almost double what the guy on the phone said. I was HOT, but the guys who came to the house were understanding. They got their owner, Ron, on the phone and he quickly made it right and took care of me. I got my faucets replaced plus some old valves as well as they were seizing up pretty bad. Shout out to Claudio and Daniel for being super thorough, efficient and understanding. The work they performed today was solid. I'm taking this moment to apologize to them for getting angry this morning but understating where I was coming from. It's hard dealing with upset customers and they handled it well. Mistakes happen. Miscommunication happens. At the end of the day, it's how situations are handled and that's what separates good businesses from bad ones. I appreciate how BeastBay handled this one. They didn't lose a customer today, they reassured one's trust.