Backlund Plumbing, Heating, & Cooling
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Budget-Friendly
Based on review analysis
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No significant concerns in reviews
Trust Score: 0/100 · Based on 19 reviews
Our Verdict
#4 of 12 in Lansdale, PA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
No major caveats
Hire if: You need clear communication and upfront explanations
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 19 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
Quality & Professionalism
Staff professionalism and courtesy consistent across named technicians (Bill) and dispatcher (Danielle), with multiple mentions of respectful conduct and sensitivity
Communication
Exceptional emergency responsiveness: 3 of 5 reviews explicitly praise rapid callback and same-day/next-day arrival, including one Sunday evening call resolved Monday afternoon
Respect for Your Home
Staff professionalism and courtesy consistent across named technicians (Bill) and dispatcher (Danielle), with multiple mentions of respectful conduct and sensitivity
Customer reviews
Reviews from Google, Yelp & more
We’ve used Backlund several times. They respond quickly to service calls, and the servicemen are professional, efficient and effective. Would not hesitate to continue using and to recommend.
Bill has been very good and efficient in addressing our heater issues recently. Thank you, heating is very important in this crazy winter.
Highly recommend Backlund. Technician was prompt, pleasant, and efficient. My faucet issues were resolved. Will continue using this company in the future.
Today was my first time using Backlund Plumbing and I couldn’t have been more pleased. When I initially called to make an appointment for a problem with my toilet, Danielle was professional, polite, accommodating and very sensitive to my anxious desire to have someone come out as soon as possible. Danielle arranged for “Bill” to come out the next day. When Bill arrived, he too was professional, polite, and VERY respectful of my home. He was thorough and efficient and made sure that I had no other plumbing concerns. Though my appointment was for the repair of one toilet, Bill GRACIOUSLY assessed the other 3 toilets in my home and ended up replacing worn parts on 2 of the 3 other toilets. What I paid for the service and parts that I received was good. The customer service that Backlund Plumbing gives is OUTSTANDING!! Thank you, Bill! Thank you, Danielle!
I left a message on Sunday about loud pipes and received a call back first thing Monday morning. Bill came out that afternoon, quickly found the issue, and fixed it. A few hours later I noticed an unrelated leak in our basement, Bill returned right away and had it repaired in minutes. Excellent service— responsive, professional, and highly recommended!
Business details
Service area
Based in Lansdale. Serves 21 nearby cities within 20 miles:
Backlund Plumbing, Heating, & Cooling