B & B Plumbing and Heating
Plumber · Saratoga Springs, NY
Our verdict
Extremely fast to respond and shows up reliably, but may struggle with complex system troubleshooting and customer service recovery when problems persist.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 12 plumbers we've reviewed in Saratoga Springs, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness—4 of 5 reviews explicitly mention quick appointments, same-day service, or late-night email replies
2 cited reviews
“Their quote was the lowest of the 3”
“They actually show up when they say they will”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Competitive pricing—lowest quote among 3 competitors on major system, plus maintenance plans described as bargains
2 cited reviews
“Their quote was the lowest of the 3”
“They actually show up when they say they will”
Technician professionalism and courtesy consistently praised across all 5 reviews; installation quality and workmanship noted as thorough
1 cited review
“Their quote was the lowest of the 3”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Willingness to absorb costs—replaced thermostats at no charge when system issues emerged
1 cited review
“Their quote was the lowest of the 3”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One of 5 reviews (20%) describes unresolved equipment behavior and defensive communication from management on a high-value install; homeowner had to independently solve problems after dealer involvement
“Their quote was the lowest of the 3”
Limited technical depth on complex equipment—major mini-split system experienced persistent programming and functionality issues; dealer and distributor could not diagnose root cause, only speculate
“Their quote was the lowest of the 3”
Customer service dismissal during escalation—when homeowner reported ongoing system problems, response was 'I'm not going to question why' rather than sustained troubleshooting
“Their quote was the lowest of the 3”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I got 3 quotes for a whole-house mini split heat pump system. B&B did the most thorough review and I had confidence in the system they specified. Their quote was the lowest of the 3. The representative was extremely responsive, I would get answers to my email questions late at night and early in the morning. They worked with me to place the equipment where I wanted it, the technicians were courteous and helpful and …”
Positive
“Highly recommend - always excellent customer service and they have done a great job on every job. The annual maintenance plan for the HVAC systems is a bargain compared to some of the other companies in the area... plus they actually show up when they say they will.”
“Mike was very thorough in his review of my existing HVAC system and was communicative about how to best go about updating our system. The entire process was smooth and the estimate was transparent about cost. Each of the installers (Bob, Ryan, along with Mike) were courteous and professional. I couldn't be happier with the outcome!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 139 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Saratoga Springs