AZ Super Plumber - The Plumbing Store
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship, but pricing complaints suggest costs can run significantly above estimates—call them at 2am for speed, but get a quote first.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Prescott Valley, AZ · compare all →
Our opinion, based on the 151 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency responsiveness: 6 reviews specifically mention same-day or next-day service, with one customer reporting arrival within 2 hours during septic emergency
Cited in 4 of the 151 reviews we analyzed.
Consistent workmanship quality: 8+ reviews praise professional installation and repair work, with customers noting attention to detail (avoiding damage to carport posts and landscaping during major work)
Cited in 4 of the 151 reviews we analyzed.
Strong staff communication and expertise: 7+ reviews highlight technicians (especially Anthony, Tim, Brian, Matthew) who explain problems clearly and walk customers through options and maintenance needs
Cited in 5 of the 151 reviews we analyzed.
Warranty and follow-up: One customer notes the company stood by a previously installed valve and replaced it at no charge when it failed
Cited in 1 of the 151 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing disputes with pattern of overcharging: 3 separate reviews (12% of analyzed set) allege charges far exceeding reasonable labor + parts, with one involving elderly customer and one resulting in work deemed unfixable despite payment
Cited in 3 of the 151 reviews we analyzed.
Red flag
Refusal to provide phone estimates: One reviewer reports company refused to quote pricing over phone, leading to surprise $101 charge for incomplete work
Cited in 1 of the 151 reviews we analyzed.
Pricing transparency and fairness concerns: 3 detailed complaints about unexpectedly high bills—one for $565 disposal replacement (later partially refunded $85), one $101 service charge with no repairs completed, and one $1200+ bill for 2 hours 15 minutes of digging with no guarantee on the fix
Cited in 3 of the 151 reviews we analyzed.
Inconsistent service quality on complex jobs: One review describes technician who spent time on phone, refused to make requested repairs (hose fix requested 5+ times), and left job incomplete without hot water restoration
Cited in 1 of the 151 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 151 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely ridiculous! My grandma called them for a garbage disposal replacement and was charged $565!!! The half horse power disposal was billed as a 3/4, and regardless the labor could not possibly be $400!! Parts could not be more than $120 (retail), and for a hour of work? Elderly people should not be taken advantage of or defrauded!! Shame on you!! Oh - they did refund $85, nice try, but this is an issue …”
“VERY EXPENSIVE!!! Called with no hot water and problems with previous repair. Refused to give pricing over phone. Plumber found leak in hose, turned the water off and removed roots which had grown into the house. He also shop vacced the standing water. He recommended replacing the year-old hot water heater. He plugged in my fan to accelerate evaporation, I asked him to fix the hose no fewer than five times, …”
“I called AZ Super-Plumbers, and they sent Tim out, who installed a bidet toilet seat on one of our toilets. Then I called the following week, and Anthony showed up, removed our kitchen Reverse Osmosis filtering equipment, and broke our new ( Amazon ) hot/cold water appliance he was booked to install. He told me he would book a Monday appointment ( about a week later ) to install the new hot/cold device after I told …”
Positive
“I used another Septic company for 11 years. They got too big. AZ Super is just what their name says. SUPER. Service was great. Real pros. Would recommend to everyone. Thank you AZ Super…”
“They were prompt at responding to my septic tank problem and sent someone out within a couple hours. Anthony was great and very informative. He got us all squared away in short time and was literally finishing up when my guests arrived from out of town. Everything worked out perfectly. Thank you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Significant gap: Google 4.8/5 (1094 reviews, mostly recent 2025) vs. Yelp 4.0/5 (61 reviews, includes older 2012-2016 complaints). Yelp contains detailed billing dispute narratives absent from Google praise; suggests potential review curation or that negative experiences cluster on older review platform.
Should you hire AZ Super Plumber - The Plumbing Store?
Best for
- Water heater install/repair
- Whole-house repiping
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own AZ Super Plumber - The Plumbing Store?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Prescott Valley, AZ
Affordable Plumbing SolutionsHIRERanked #3 of 15 in Prescott Valley · Dave shows up on time with the right tools, charges fair prices, and does quality work—but…Miracle Man Plumbing Inc.CONDITIONALRanked #5 of 15 in Prescott Valley · Excellent emergency responder with same-day fixes and strong workmanship, but expect 15-25…See all 15 plumbers we've reviewed in Prescott Valley, AZ →
Nearby: Prescott Valley · Skull Valley · Chino Valley