Aurora Plumbing Supply Co., Inc
Plumber · Shoreline, WA
Our verdict
Excellent responsiveness and honest advice, but a concerning product warranty dispute suggests potential accountability issues when problems arise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently responsive and easy to reach—3 of 5 reviews highlight quick communication and availability
2 cited reviews
“always easy to get hold of, very responsive”
“Appreciate the honesty and advice - I'll be back”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Staff provide transparent, expert guidance—multiple reviewers praise honesty about options and fair pricing advice
2 cited reviews
“Appreciate the honesty and advice - I'll be back”
“parts cost considerably less than we were expecting”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing competitive or below expectations for local plumbing supply—DIYer and homeowner both reported cost savings
1 cited review
“parts cost considerably less than we were expecting”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Single but severe incident: product quality concern (defective ventilation fan motor) paired with refusal to honor return, forcing customer to buy replacement elsewhere. Contractor's 30-year track record and detailed response suggest legitimate dispute.
“claimed part wasn't theirs and refused refund”
Product return/warranty process appears inconsistent—one contractor reported a clean, unused part was refused as a refund with accusation of tampering
“claimed part wasn't theirs and refused refund”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I came to Aurora Plumbing last week to purchase a part for a ventilation fan I was repairing for a client. I installed the part the same day, but it immediately made loud noises and clearly wasn’t functioning properly. Within an hour, I returned to the store with the part, clean and unused, and explained the issue. To my surprise, they claimed the part wasn’t theirs and refused to refund or exchange it. I was left …”
Positive
“Absolutely happy! Stopped in to buy a replacement shower head today. The guy at the counter (sorry I didn’t get his name) showed me the problems with my current model and described how to fix it. Did the repair and the original equipment works fine! Appreciate the honesty and advice - I’ll be back for any future plumbing needs!”
“We're a residential couple with a relatively light kitchen plumbing issue. Sean greeted us and listened to our issue. He kindly explained that he would need more information and gave us his card. When we returned a couple of weeks later he remembered us and took our faucet into the back of the store and proceeded to test and fix our faucet. He explained that there were some more expensive options but they could pose …”
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The rating picture
Small sample — we've analyzed only 5 of 232 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
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Find plumbers near you
Aurora Plumbing Supply Co., Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Lynnwood · Port Gamble · Bremerton · Duvall