Ashford Plumbing Experts
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Mid-Range
Based on review analysis
1 concern
Automated answering service described as 'creepy' by one reviewer, though call was answered immediately
Trust Score: 0/100 · Based on 18 reviews
Our Verdict
#11 of 17 in Morristown, NJ
- Emergency and same-day calls
- Whole-house repiping
- Emergency and burst pipe repair
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 18 Reviews Tell Us
Emergency Response
Fast emergency response: dispatched plumber within 1.5 hours of call at 8pm for toilet failure
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing concerns: 2 of 5 reviewers flagged costs as excessive relative to work performed, despite praising the work itself
Inconsistent pricing fairness perception: one reviewer found $369 for 9:30pm visit 'fair,' another found similar hourly rates 'way too high'
Automated answering service described as 'creepy' by one reviewer, though call was answered immediately
Quality & Professionalism
Thorough service: uses camera inspection and goes beyond minimum (cleaned backup area, tightened faucet handles)
Communication
Clear communication: 3 of 5 reviewers explicitly praised explanation of problems and upfront pricing discussion
Pricing
Clear communication: 3 of 5 reviewers explicitly praised explanation of problems and upfront pricing discussion
Pricing concerns: 2 of 5 reviewers flagged costs as excessive relative to work performed, despite praising the work itself
Inconsistent pricing fairness perception: one reviewer found $369 for 9:30pm visit 'fair,' another found similar hourly rates 'way too high'
Customer reviews
Reviews from Google, Yelp & more
The team was excellent. They replaced our sewer pipe with a warranty of 10 years. This was not an easy task. They took care of everything, from organising the inspection to getting the permits. Highly recommended. Highly recommended.
Michael and his associate were punctual and professional. They cleaned my toilet that was backed up. Michael used the camera to inspect my sewer pipe for breaks. He found the break near my property's edge and the city line, but said that it didn't matter as long I regularly cleaned it. Repair costs are more than I am able to pay for at this time. They were able answer many of my questions and explain them in a language that I could easily understand. They were patient, answered my questions clearly and told me what to do in the future. The even cleaned the area in my tub where the water backed-up. They did a great job and I would recommend them highly. I appreciate your quick response, and the work you performed for me.
Travis was great. He explained the problem with my shower drain, and gave me some suggestions. He also tightened a handle on a faucet. I thought the price for "time spent" was way too high. The company set the price, not the repairman. There may be other companies that charge the same price, but I'll definitely look around before my next service!
When I returned home at 8pm, my only toilet was not working. The call was immediately answered. It sounded like a computerized answering service, which was a little creepy. They were very efficient, and sent me a plumber that evening within an hour-and-a-half. He was fast, friendly, and professional. Although it was just a part replacement, I thought that the price for a visit at 9:30pm (was $369) was fair. Would use again if there was an emergency.
He explained the pricing upfront. He was upfront about the price. He told him what he was going to do in order to avoid paying any more. He was efficient and fast. He was professional and respectful. I would highly recommend both him and his company.
Business details
Service area
Based in Morristown. Serves 28 nearby cities within 20 miles:
Ashford Plumbing Experts