Around the Clock Service, Inc.
Plumber · Sunnyvale, CA · Open 24 hours per Google listing
Our verdict
Fast emergency response (under 2 hours documented) but inconsistent work quality and pricing disputes create significant risk—some customers pay $145/hr for 6-hour jobs while others praise value.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: technician arrived within 1 hour of call and completed repair by 2:30 PM same day
1 cited review
“By 1 PM Dylan was at door, by 2:30 done”
3 of 5 reviewers explicitly praised technician communication and technical knowledge, with one noting 'very detailed and easy to understand explanations'
2 cited reviews
“very detailed and easy to understand explanations”
“By 1 PM Dylan was at door, by 2:30 done”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Plumbing work specifically rated 5 stars by repeat customer across multiple job types
1 cited review
“misdiagnosed the issue; then finally called the manufacturer”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive sales tactics and boundary violations: technician moved customer's furniture without consent and pressured homeowner during estimate visit
“grille fell on my cabinet top and caused a dent”
Red flag
Failure to honor commitments: company promised $50 damage reimbursement but never delivered payment after property damage incident
“grille fell on my cabinet top and caused a dent”
Red flag
Lack of accountability: technician denied responsibility for damage caused by his negligence ('said it was not his fault')
“grille fell on my cabinet top and caused a dent”
Pricing flagged as unreasonable in 2 of 5 reviews, with one customer citing $145/hr rate and 6-hour job for simple pipe fracture totaling ~$870, calling pricing 'sky high'
“misdiagnosed the issue; then finally called the manufacturer”
HVAC diagnostic quality poor: technician misdiagnosed issue on multiple visits before escalating to manufacturer, and customer was charged for all failed diagnostic visits
“misdiagnosed the issue; then finally called the manufacturer”
Quality control issues: technician removed ceiling grille improperly during estimate, left it hanging unsecured, and it fell causing cabinet damage; company denied responsibility and failed to deliver promised $50 compensation
“grille fell on my cabinet top and caused a dent”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had the worst experience with this company. They sent a technician to our house for an estimate for air duct cleaning. The technician was extremely aggressive and pushy, moving my furniture without my consent to find the vents. He forced me to call my husband (who was at work) twice to sell his service. He unscrewed the metal grille on the ceiling and left it hanging while doing all these, and then, while he was …”
“We used them several times for hvac and plumbing. Prices are 1-2 stars (sky high); work on plumbing is 5 star. Work on hvac 3 stars. On hvac: they came in several times, misdiagnosed the issue; then finally called the manufacturer. They should have done that day 1. Worst of all, charged us for all times they came out, so for all their incompetence. On drainage: all good work. On fixing a pipe: took them 6 (!) hrs to …”
Positive
“I recently used ATC for some plumbing issues I had and I was very impressed and excited to find someone I can trust. The person who came out was named TJ and he was prompt, efficient and incredibly knowledgeable. Most of all the price was very, very reasonable. I would highly recommend them and intend to use them in the future.!”
“Easiest repair experience I’ve ever had! Called our friend Marianne who manages some properties for us over at Hill & Company and asked her who she uses for heating and cooling (Property Managers always have the best people) and she gave me the number for ATC. This was a little before Noon. By 1 PM Dylan from ATC was at my door and by 2:30 he was done and we were back up and running. The pice was extremely …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 35 reviews so far. Treat this as a first read.
Newest review in our sample: Sep 2025.
Should you hire Around the Clock Service, Inc.?
Best for
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Around the Clock Service, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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