Armstrong Plumbing Inc

I called Armstrong Plumbing after another company failed to resolve a main line backup in my home. Carlos arrived, listened carefully, and immediately understood the layout of my older 1954 home. He used the correct cleanout (the kitchen cleanout), cleared the clog quickly, and then ran a camera inspection to confirm everything was flowing properly. He explained that my home was originally built with only one cleanout and that there was no second cleanout under the patio, which contradicted what I had been told earlier. He also confirmed there was no pipe damage and no tree root intrusion on my property. His knowledge of older homes was obvious, and he took the time to show me the camera footage and explain what I was seeing. Carlos was professional, honest, and extremely thorough. I finally felt like I was getting accurate information. I highly recommend Armstrong Plumbing, especially for older homes.

Carlos was outstanding! 4th guy to run a camera through my sewer line first guy to spot two cleanouts that no one knew about. Dug up one of them with his partner. This was all on a visit to give us a quote. Very impressed.

We had a great experience with Armstrong. Peter was able to troubleshoot the issue with our shower diverter and order the part from Germany. He was promptly scheduled to perform the repairs as soon as the part came in and he quickly finished the installation. We’ll definitely use Armstrong in the future to support our plumbing needs.

Over promised and under delivered. I called about a leak on Saturday. The guy reading the script said he could schedule an emergency visit. Since the leak was under the house in the crawl space. I agreed. I was called back by dispatch saying that no appointments were available Saturday but I could get an appointment for Monday. Not ideal but fine. I received a text confirming the appointment for between 4:30 and 6:30 Monday. After rearranging my schedule they didn't show up. I called the number and despite the fact that I had texts showing that the it was confirmed for Monday all they had was excuses.

Got a bid for some drain line work in my crawl space. It was 4x the competitors price. The technician dodged stating the price of the work by front loading his speech with bells and whistles that only a fool would fall for. Go elsewhere. Parts were $52 at HD and Labor was estimated at 2hrs. Armstrong wanted $1795, got their competition to do it for $450 and it took them 1hr and 6 minutes. They did exactly as I needed and proposed. Although Armstrong has done work at my house in the past I will never use again.

This was the worst experience we've ever had with a plumbing company. Jorge and his assistant came out to our house (with a random boy in a car that met them before they entered our house that drove off moments after) to fix a backed up shower/toilet that would not flush. He checked the main line and said it was clear. After finding no problems and avoiding the issue where water was coming he insisted to look at a toilet to snake. He said we needed a special seal and would not take our toilet off because he didn't have a special seal and that he's seen our type of toilet before. We've had a plumber come out when our children flushed a toy down it, remove The toilet from the ground and successfully place it back without a problem. Jorge simply did not want to do the extra work it would take to remove the toilet to find any sort of solution. He was unsuccessful in finding any problem so then suggested he snaked our shower where he found a small clump of hair. He then offered to show me with a camera that water will be running through the main line clearly for a piece of mind. There was no water running through the main line in which he was extremely confused and had no idea why. He then suggested to look at the sink we told him we had in the garage where there was another source of water that is used. He opened up these pipes and tried to snake it and told us he couldn't go past a certain distance. Then he told us he needs to Crawl under our house to check for pipes after he insisted we most likely had no source of piping underneath our house. He did not find any pipes underneath our house... After 3 hours of not being able to provide a solution, he sat in his car for another hour to write up the service or lack there of. He came back to knock on the door with an $877 charge and if we wanted him to run a camera down from our roof it would be an additional $350 the next time he came out. He said because he had to use a camera and snake and crawl under our house that it was an expensive job. I told Him there is still no water running through our main line and he responded with, "That's not my problem, that's your problem." Absolute insanity to call for a clogged drain that prevented water to flow through the main line and to be told it's not his problem it isn't fixed, it is ours...when that's what we called about. The fact this guy did not take the toilet off and lied to us about needing a special seal over the span of four hours and not snake the actual pipe of the toilet is out of this world on top of the outrageous fee he tried to collect. However, tonight I took a shower and what do you know, it is clogged again. Simply put, over a four hour span with the plumber in our house we paid for a snake that has done absolutely nothing. Water is still stuck somewhere in our pipes which he was unsuccessful in clearing. This is by far the worst service we have experienced in a long time with any sort of maintenance that has been needed. We called Ritz Plumbing and the gentleman mentioned he was extremely concerned the man (Jorge) was there for over three hours without providing a solution. Steer very clear of Armstrong and find yourself a reliable thorough company. Attached are pictures of the time frame for proof of how long he was actually here for with no solution whatsoever.

I wrestled with leaving a review but it's now been about 60 days and every time I look at my kitchen sink I get more irritated knowing I'll probably have to call someone to fix what they did. So- to start, things were pretty great. Armstrong responded pretty immediately and was able to send someone out pretty quickly. My initial call was for a leaking pipes under the kitchen sink. I couldn't find the leak but my cupboard was always wet. He comes out and in 5 mins says it's my faucet. I thought that was weird because the faucet was relatively new- but hey, it was an inexpensive faucet maybe that was why it was leaking I figured. So I arranged for them to come out and replace that faucet and two faucets in the master bathroom (those were for aesthetics). They come out and replace the faucets, leave behind screws and a sundry on other repair items. But guess what? The pipes under the sink are till leaking. You would think I'd decide to go elsewhere at this point right? Nah, I double down. Call them back. They say it's something else. So I ask to get that repaired but also ask to replace my kitchen sink- for aesthetics because a different sink would look better with the new faucet I bought (one that I'm still wondering if it was even needed). They tell me what size to get- saying too big is not a problem but too small is. So I do that- and they send a team of completely different guys to install the sink- ones who won't speak to me but are giving me every impression the sink won't work. I call the office and speak with Gabriel and ask for the original team who has been working in my house to come out and install the sink I bought based upon their specifications. They come out... attempt to install the sink- tell me they have to cut the cupboard adjacent cause of the size (also damaging glassware in that cupboard because they didn't bother to ask me to remove it) so I'm starting to think- perhaps these dudes for Armstrong Plumbing really don't know what they are doing. He caulks up my sink and goes. Then the caulk is cracking and yellowing. I call them back and he accuses me of touching the caulking prematurely like I'm a 5 year old. He caulks some more. Runs out of caulk. (By the way the caulking is still cracking and turning colors) Then this faucet, this brand new faucet, is loose and not secured and leaking. I call for them to come back out. He accuses me of jerking on the faucet to loosen it (granted they were just here a week ago so I managed to man handle it to this point- not that he just had shoddy workmanship). So, I have a sink installed, ugly dirty caulking around it (that I'll probably need to go to another company to repair) So to summarize: I probably never needed to replace my first faucet and frankly I'm unhappy and would prefer to never deal with them again

This morning I did dishes and my drain "blooped". Thought nothing of it until I went back in the kitchen 30 minutes later to find my laundry water backed up into the kitchen sink. I hit the grinder to get rid of it, and the pipe under the sink explodes off, water everywhere, including last nights food remnants and laundry water :(. Crafty as he is, my husband says "go rent an auger, I will clear it out". Hmmm..Note: I wanted to call a plumber. Long story short: I rent the auger for $25, my husband has to open two pipes, TRY to snake them (before work), breaks the cable (which costs me an extra $60 to replace when I return the darn rental) , can't get through...goes to work and leaves me with the broke auger to take back. I call Armstrong Plumbing because of their excellent reviews here on Yelp. I cringe at the prices, but then I have no idea what a plumber costs. Call two other places that are a bit cheaper, but very iffy about when they can come out. Remember, I have two open pipes in my house, and it is getting ready to storm. I call Armstrong back, and Michelle dispatches someone IMMEDIATELY. Steve calls me a few minutes later to tell me they are on the way. When he assesses the problem and my "creative" pipes (we are also dealing with the water pipe from the washing machine now, since hubby decided to remove it too), he suggests just replacing the pipes. Honestly, since this is the 3rd or 4th time the pipe has busted, I don't even ask what it costs, I just ask if I have to give him my first born. Steve says: "we work quickly and efficiently!". Well yes, they do. Steve and Victor finished the job quickly. Everything is clean. Whatever clogged my pipe is gone, Steven even unclogged the tub for me. My new pipes look great and sturdy. Though it was a bit pricey and unexpected, I feel confident that it is a job well done. And I still have my first born. UPDATE! I already have an update, not a day has passed. I ran my washing machine, and when the water pumped out, it flooded my pantry :(.....yuck. I called Armstrong AGAIN, and Brooklyn sent Steve back. He was literally here in 20 minutes. He and Victor checked all the lines, ran the water to make sure the pipes weren't clogged. My washing machine was a mystery. Steven ran another line into the pipe and pulled out a clog of gross grease :(. He ran the machine, made sure the water was going where it was supposed to. No charge. Definitely good customer service. Running another load now, cross your fingers!

Since you will not respond to my email, I am contacting you through here. After using Armstrong, we feel very distraught and for lack of a better term "ripped off". Why are we being charged for time your technician Jon spent to call Rheem technical support, when your company's number was given to us by the Rheem support Center as a Rheem certified plumber? This means that Armstrong Technicians should be familiar if not experts in dealing with Rheem water heaters. So I feel that I had just paid for your UNTRAINED technician to learn on the job how to do his job, which he should already be trained for. Furthermore, he did not find any new information that was different from what the Rheem tech support had told me last year in October 2020 which was to replace the gas valve and vapor sensor. And I did have someone install a brand new OEM Gas valve and vapor sensor in Oct but it was still flashing lights. That's when Alex came to take a look and it miraculously began to work when he turned it on. We mentioned to both Alex at that time, and to Jon this time that the gas valves and vapor sensors are only a few months old. I was hoping your technician Jon could have done an actual repair rather than call Rheem Tech support, or just straight up tell us he didn't know how to fix it. Overall Jon was polite thus the one star. It's your fee charging system setup that is unreasonable. I don't mind to pay if it's an actual repair, but I shouldn't pay for something which you guys should already be experts on or for information I already got myself. I was told Your tech was on the phone for a long time with tech support and he was at the store almost an hour on Friday 1/8/21, so he must have been on the phone with Rheem for about 45 mins then? We are all going through a tough time right now and I hope that I can trust you to charge me appropriately. At least not charge me for time your tech was on the phone with Rheem. 1st 30 mins (on 1/7/2021) - ok reasonable 15 mins x 3 = 45 mins - rheem tech phone 15 mins x 3 = 45 mins - ??? (Please explain - I don't think he was on the phone with my husband for more than total of 10 mins x 2) Please hold true to your caring slogan.

Armstrong Plumbing was the answer to ALL of our plumbing issues. We originally called them out because our water was mixing in our sinks and showers. Kyle (extremely nice and professional) came out and identified the problem and had it fixed within a few hours for a fraction of what a competitor had quoted us. We were so pleased with the work he did we decided to have him look at a larger plumbing problem we had. We had a leaking shower for years in our master bathroom which had leaked into our downstairs ceiling. We hadn't used the shower for 3-4 years because of the leak. Kyle cut a whole in the dining room ceiling to investigate the source of the leak, almost positive it was the drain. They discovered a lot more than we expected. I was then introduced to Mike Schlumpf the remediation manager, great guy who I got to know very well as he held my hand through what became a very complicated project. Mike has an excellent team of guys who came and did the demo on my shower and ceiling. Nick is extremely nice and does great work. Mike had referrals for tile and dry wall contractors that he had established relationships with. They turned out to be great guys who did excellent work. It wasn't easy or fun, but Armstrong Plumbing got the job done. They were friendly, professional, fair and honest. I will definitely use them again in the future and would recommend them to anyone needing plumbing or remodeling done. Yesterday, Kyle and Nick came and changed out the shower trim which completed the remodel/restoration of our shower. Today, I took my first shower in it. It was wonderful! Kyle installed a huge 12 inch square rainfall shower head and new handle and not only are they beautiful compared to my old calcium stained gold shower trim, but they work great! I feel like I am at a spa. My shower is just so beautiful! It's a total transformation that without Armstrong Plumbing and remediation would not have been possible. Thank you Mike, Kyle and Nick for giving me back my master bathroom shower and making it ten times better than it was before.

We had a plumbing emergency on Sunday 6/11, and both of our bathrooms and hallways flooded. I immediately called Armstrong because they had served us well for a less serious issue a couple of years earlier. I received a call back from Cody within minutes who explained pricing up front. We opted for him to come out right away and he was at our doorstep within about 30 minutes. He was able to clear the mainline promptly and showed us the issue, which was excess toilet paper at the bridge. Next. he recommended remediation for the water damage and briefly explained the process through an insurance claim. He put us in touch with Mike from Armstrong Remediation who started the process right away. We were given the option of having his team come out that day (again it's Sunday), or to wait until the next morning . We opted for the next morning. He sent me an email immediately of what to expect. Early the next morning, Mike and Nick came with all the equipment to mitigate the water damage. Nick was extremely considerate of our needs, making sure the equipment was not any more intrusive than it needed to be. Nick returned the next day to check the progress and another day to do some demo work. After the remediation, we had Jorge and Cory from Armstrong here to do a thorough check and hydro jet of our system. We were involved in the process as we could view via camera our system. Jorge explained everything we were seeing. Today we finally had our visit with our insurance adjuster. As promised, Mike and Nick were here to explain the damages and our insurance adjuster was very receptive. Mike has been especially responsive through the whole process, answering all my questions via text or email within minutes. Mike has walked us through this whole process. He made a very unpleasant situation not as stressful as it could be. I'm so glad that we reached out to Armstrong Plumbing and Remediation and would not hesitate to contact them again if needed.

Update: And here's another update for you. Armstrong got back to me after I pestered their poor receptionists a few times. They ended up sending a tech out the day after the incident and that tech rigged up the drain such a way that this shouldn't happen again. I guess time will tell. Their Service Manager and main dispatcher/scheduler, were really helpful and very apologetic. Not thrilled with how this went down and I'm still looking at some damage to my kitchen cabinetry where I didn't slather on the silicone quite well enough, but hey. I can use my sink again and it's dry. =============== In the five months since Armstrong installed my kitchen sink drains in my new house, they have been out more than 3 times to fix a pipe that keeps coming off of another pipe. My newly installed kitchen cabinets have been drenched at least 6 times as a result. This is completely not ok. Do the job right or don't do it at all. I can't have water everywhere because my plumber installs things in a way that is failure prone. And honestly, this isn't rocket science. After the first two failures you'd think someone would consider that maybe the way things were installed needed to change, but nope. Just keep reattaching things and hoping for the best seems to be the tactic here. When I called to speak to leadership, I was told I had to wait for a callback. When I asked how long that would be, I was told that they didn't know but that it would be flagged as "urgent." It's been over 40 minutes and nothing. I've done at least 5 or 6k in business with this company in the past, but I don't know what's going on with Armstrong right now. In any case,I'm not satisfied and will avoid using them in the future. Here's hoping I can get them to make a definitive fix whenever their management deign to call me back.

I wanted to pay a huge compliment to Nate and his team Beto and Adrian. I have a big tree in front of my home with the roots running by the main sewer line. This has caused me distress as my neighbor had the roots from her tree break her line, causing a backup and damage to her home. I'm not experiencing any issues with the drainage or backups for mine but I wanted to avoid what happened to my neighbor and be as proactive as I could. I called about ten plumbing companies with high ratings. Armstrong was among the few that actually had a live person answer. Not only that but as I explained the situation, Nate was very agreeable, answered my questions with confidence, tried to find me the best pricing possible, and assured me I would be taken care of. He extended his work cell phone number so that I could text him with any questions. When I found out he was the office manager who answered calls and scheduled technicians accordingly, I felt confident Nate could help. On the day of the appointment, Nate and his team (Bento and Adrian) showed up on time as Nate had said. They were able to run the camera down and welcomed the countless questions I had. I appreciated Nate coming out because he not only wanted to make sure the team performed the job well, he also wanted to learn from them. At the end of the appointment, all my questions were answered and my concerns alleviated. As a real estate agent, I will refer Armstrong to my clients and other realtors because of Nate and his team. I wanted to work with someone who had my best interest in mind regarding the price, situation, and quality of customer service. Nate and his team could not have been better. Thank you for having such a great reliable company!

Very unhappy with this company. They sent a guy out to repair the hot water in my shower who didn't seem to know what he was doing (although very nice) and he forgot to turn the water back on to my front yard when he left. The water in all the outside faucets worked, just not to the auto sprinklers in front, so I didn't realize the problem for two weeks. I couldn't tell what was wrong because there's more than one shut off valve and one of them was not moveable at all. So I thought it was the sprinkler system and spent $125 just to have the sprinkler guy turn the water back on; nothing was wrong with the sprinkler system. He said it was shut so tight he was afraid he'd break it trying to get it on. I think it really depends on who they send out. One guy who installed a new sink for me had to come out three times to get it right--he put it in just off so that it leaked. So I ask to make sure they don't send him. Same with the guy who plumbed my gas fireplace. I don't think he had ever done it before and it took him twice as long to do--worse, he left airspace around where the pipe entered the fireplace which the inspector said was very dangerous (could draw sparks into the wall where there's wood) and he had to come back and plug It. This company had been pretty responsive and generally nice so I've used them a lot but this is the last straw. I called to complain about this last episode and the woman said she'd investigate and get back to me but she sounded highly skeptical and of course hasn't called me back. Hence this review.

We recently had a sewer line issue at our house and I was referred to Armstrong Plumbing by a neighbor of mine. Knowing nothing myself about how my sewer line works, my complete trust was in them. I called at 3:15 pm on a Tuesday and was informed by a friendly dispatch agent that service would arrive later that afternoon. They informed me of the hourly cost which comparing to others sounded reasonable. Evan Dobrowski arrived at my door at 4:30 pm with a smile and a handshake. He inspected the issue, explained to me what he thought the problem was, then immediately began to work on it. Within minutes my sewer line was clear and water was flowing to the city line! *sweet--we can take showers and use the toilet*. Evan dropped a camera down the pipe and showed me on a monitor that a tree root had caused the backup in the line-- which was pretty freaking cool to see. The snake that he used was able to push through the clog and shave back the root so that the line would be temporarily clear. Evan explained to me what the long-term solution would be and drew me up a quote on the spot so that my wife and I could make a decision on how to approach it. The quick work and thorough explanation, in language I could understand, made me feel like I called the right folks. As I mentioned, I don't have very much plumbing knowledge and so like most, I put my complete trust in to those that I hire. Because I trust my neighbors, I trust those that they recommend, and I'm very happy with decision I made to call Armstrong Plumbing.