Ark Plumbing Service

We were extremely pleased with our service person Omesh. He was polite, hard working and preformed excellent quality work. I would want him to date my daughter if she didn’t already have a nice boyfriend. lol. Their project manager Tom was also extremely knowledgeable and helpful. We use ARK for all our plumbing needs.

Michael was fantastic! We had a shower where suddenly the water wouldn’t turn off, so we tried replacing the broken shower cartridge ourselves, no luck. Twice. Michael came out and installed a new shower cartridge.. instant success! What a relief, I’m definitely happy with this service.

Michael was awesome! Most service people when they come to your home you can tell they’re in a hurry and they’re trying to hurry up and get out and they’re not friendly and they just wanna be left alone, but Michael took the time to explain everything that was going on with my tankless water heater gave many suggestions. He gave me an honest assessment, he was friendly and took the time to explain everything in detail.

Had a really bad experience with this company. We are looking to get our hot water heater upgraded and were interested in hearing our options, spacifically related to an electric tankless heater. The technician arrived on time, but had absolutely no helpful info to give us. He refused to even discuss the electric tankless option, and instead recommended a gas heater option...even though our home doesnt have gas. He also mentioned just getting a bigger tank, which i followed up asking the pricing for that but he couldnt answer. He needed us to pick a size. So we did and he still didnt have any pricing to show us. We waited over 45 minutes while he called several people to get quotes for things i feel he should have had going into the appointment. He answered almost none of our questions, (even basic ones like the difference between a tank and hybrid heater), something he should have just come prepared with. If you are coming to give someone a quote, wouldnt you have most of the pricing/spec information ready? Ive never had a technician be so unprepared for even basic questions. We finally got sick of waiting and politely canceled the appointment. I called a local competitor who was able to immediately give us pricing for all the options as well as recommendations for whats best for our home. Theyll be coming out to do a formal quote next week and will just go with them.

Michael Moore spent today installing my new heat pump water heater and answering all my plumbing questions, and I am thrilled. It was a very professional job on a complicated piece of equipment, and now I qualify for tax credits and a rebate. He also had a quick look at why my garage sink drained slowly and why 1 of my toilets is making noises. Michael is very knowledgeable and friendly, and he went above and beyond on this job. Very patient with helping me connect the phone app to this "smart" water heater. Also, Ark was the lowest bid I received for this job. Thank you, Michael!