Apple Plumbing Georgetown
Plumber · Georgetown, TX · Open 24 hours per Google listing
Our verdict
Polarized record: 70 of 100 reviews are 5-star but 24 are 1-star, with surprise-fees and unprofessional-staff complaints surfacing in multiple negative reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast response cited in 17 of 100 reviews (themeCounts.fast_response=17), including same-day arrivals after cancellations
1 cited review
“He was able to come to our home earlier than scheduled due to other cancellations. He quickly diagnosed the problem, explained it to us and then showed us exactly how to rectify it in the future.”
Transparent pricing called out by reviewers — 'never try to upsell unnecessary services' and 'clear estimates'
1 cited review
“The pricing is fair and truly fits my budget. They're transparent about costs, offer clear estimates, and never try to upsell unnecessary services.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Clear communication noted in 8 of 100 reviews (themeCounts.communication=8)
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
24 of 100 reviews are 1-star — sentiment.negative=0.28 and reviewConsistency=0.246 indicate a deeply polarized customer experience
“Dishwasher not working, paid $75.00 to Appliance Express to fix. They showed up and said they can't fix and recommended I call someone else...a total scam...Appliance Express cannot be trusted...use someone else.”
1 more cited review
“I encountered the most rude customer service imaginable ... this woman who answered their phone was confrontational ... argumentative ... mean ... zero training on proper decorum when dealing with the public.”
Red flag
Rude/argumentative phone staff cited — 'most rude customer service imaginable' caused a cancellation before service began
“I encountered the most rude customer service imaginable ... this woman who answered their phone was confrontational ... argumentative ... mean ... zero training on proper decorum when dealing with the public.”
Red flag
Service-call-only outcome with no repair — 'showed up and said they can't fix and recommended I call someone else'
“Dishwasher not working, paid $75.00 to Appliance Express to fix. They showed up and said they can't fix and recommended I call someone else...a total scam...Appliance Express cannot be trusted...use someone else.”
Warranty-repair pricing disputes — at least one customer says repaired issue recurred within a year and was refused free re-repair
Cited in 1 of the 100 reviews we analyzed.
Surprise fees and 'can't fix' service charges flagged — $75 paid for a no-fix dishwasher call
“Dishwasher not working, paid $75.00 to Appliance Express to fix. They showed up and said they can't fix and recommended I call someone else...a total scam...Appliance Express cannot be trusted...use someone else.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven (that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to …”
“Tyler came to repair an IE error on my LG washer. It started leaking immediately and still had the error. Wasn't leaking before Second tech David came out. He left me with the same issue. I was left with a bigger mess than I had to o begin with. Then I get this text. "Ms Stephenson, our service and management team have reviewed your washer repair history. Due to our inability to find any further failures during our …”
“2 stars on Yelp means "Could've been better". That's the truth here. The guy that came over to look at my microwave was awesome and nice and super honest and saved me money by some of his recommendations that I can follow for the rest of my life. That guy gets 5 stars. But I gotta ding the company itself on my score because it was like $160 or so just to have them just come out and look at it. He was at my place …”
Positive
“Clear communication and friendly service. They made sure I understood the cause of the issue and how they fixed it.”
“The pricing is fair and truly fits my budget. They’re transparent about costs, offer clear estimates, and never try to upsell unnecessary services. It’s refreshing to work with a company that delivers quality work at an honest and reasonable price.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Google rating of 5.0 (34 reviews) contrasts sharply with the broader 100-review sample showing 24 one-star reviews — Google profile understates negative sentiment.
Should you hire Apple Plumbing Georgetown?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Apple Plumbing Georgetown?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Apple Plumbing Georgetownisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Weir · Liberty Hill · Cedar Park · Schwertner