Apollo Plumbing, Heating & Air Conditioning - WA
Plumber · Vancouver, WA · Open 24 hours per Google listing
Our verdict
Excellent workmanship and individual technicians, but significant communication breakdown at the management level has left at least one customer without resolution for four weeks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise individual technician quality and professionalism—specific mentions of Mitch, Dan, Steven, John, and Zander for thoroughness and personable service
3 cited reviews
“Great prize of workmanship, very thorough”
“Responsive, same-day scheduling, and Dan was excellent”
“mindful of our limited budget throughout the conversation”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast scheduling and responsiveness on routine jobs—same-day scheduling and 20-minute advance notification mentioned
1 cited review
“Responsive, same-day scheduling, and Dan was excellent”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Budget-conscious approach—project manager took time to address cost concerns and explain options at different price points
1 cited review
“mindful of our limited budget throughout the conversation”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews documents severe communication breakdown and complete management non-response lasting 4+ weeks despite certified letter to owners—highly concerning for dispute resolution
“four weeks without a response, miscommunication amongst too many people”
Internal coordination failures on complex projects—one customer reported a 2-day job stretched to 10 days over 8 weeks due to miscommunication between team members and loss of original project manager contact
“four weeks without a response, miscommunication amongst too many people”
Management unresponsiveness to escalations—customer sent two emails, a certified letter to owners, and waited four weeks without any response or acknowledgment
“four weeks without a response, miscommunication amongst too many people”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“UPDATE 5/25 The brothers (owners) claim in their commercials that they care. It has now been four weeks without a response! ORIGINAL POST 5/15 We would never recommend Apollo plumbing heating and air-conditioning. Unfortunately we feel the need to post on social media, because we sent two emails, and finally a certified letter, addressed to the owners, Ryan and Derek, expressing our concerns and issues. That was …”
Positive
“So glad I found Apollo air conditioning took care of me and fast forward super timely. Great service very friendly option to consider but mostly not being pushy. Mitch was great. He actually called his Dr. Mitch very thorough And obviously has Great prize of workmanship wouldn’t hesitate to recommend . Apollo Is my go to”
“I had a bathtub drain seal fail and flood my basement, destroying a bunch of ceiling drywall. Apollo was great to work with from the start. Responsive, same-day scheduling, and Dan was excellent. He was personable, professional, and thorough. He gave me a few options, explained the fixes clearly, and got the work done quickly. I was happy enough with the experience that I signed up for the membership. Big relief.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,352 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
Apollo Plumbing, Heating & Air Conditioning - WAisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Brush Prairie · Boring · Beaverton · Scappoose