Apex Plumbing & Sewer Inc.
Plumber · East Chicago, IN · Open 24 hours per Google listing
Our verdict
4.6 stars across 249 reviews but 23% negative sentiment in 100 analyzed; expensive theme in 8 reviews, slow_response in 5 — camera inspection priced at $395 vs $225 competitor; repair misdiagnosis left one customer without working disposal.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and emergency dispatch confirmed repeatedly: 11PM burst pipe fixed same evening; water-in-basement emergency handled same day at 1/3 the cost of a competing estimate
1 cited review
“I use Apex for all of my plumbing needs and last night reminded me why. Like many others experiencing this deep freeze in Chicago I had a pipe burs Sunday evening. Luckily I caught it right away and called Apex. They knew who I was as a loyal customer and got Alec out to my house the same evening.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Professional theme in 37 of 100 reviews — dominant positive signal; technicians noted for explaining plumbing systems and educating customers on-site
Cited in 2 of the 100 reviews we analyzed.
Water heater install quality cited as 'almost like a piece of art' — parallel plumbing of two new heaters completed in one day including removal and purchasing
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Disposal declared 'fixed' then immediately failed after technician left; owner unreachable after two callback attempts — reviewer flagged warranty and support failure
“Our disposal broke and we called Apex who did the initial install. The plumber came out and cleared the drain, told us we had put too much in and said it was "fixed." After he walked out the door I turned on the disposal to find it was not fixed yet... I have called to try and talk to the owner twice, with no calls back.”
Red flag
Flat-rate pricing called 'BULLSHIT' in a 1-star Yelp review citing unreasonably high flat rates and a quote given before customer had coffee or chance to decline
Cited in 1 of the 100 reviews we analyzed.
Red flag
1-star Yelp review cites repair that caused water pressure loss throughout home after technician dismissed galvanized pipe concerns — system-wide impact from an isolated drip repair
Cited in 1 of the 100 reviews we analyzed.
Expensive theme in 8 of 100 reviews; sewer camera inspection charged at $395 vs $225 from a competitor for the same scope of work
“They charged me $395 for a camera inspection of my sewer lines outside....the same type of inspection (for looking at a different section of my sewer) cost me $225 from Xpert Flood Control just a few weeks earlier.”
Slow_response in 5 of 100 reviews and unprofessional in 3 of 100 — not isolated to old reviews; pattern worth noting given 23% negative sentiment
“They charged me $395 for a camera inspection of my sewer lines outside....the same type of inspection (for looking at a different section of my sewer) cost me $225 from Xpert Flood Control just a few weeks earlier.”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a small drip leak on a fitting connecting two pipes for my hot water supply together. I have galvanized pipes and know that those pipes may cause water pressure issues due to sediment. I asked the plumber if there would be any issues with the galvanized pipe or from the galvanized pipes due to this repair, and if I should consider completely replacing the pipes altogether. They assured me there was no need to …”
“"Notes to self" / Here is what I learned from my experience with Apex: 1) ALWAYS Read the Yelp reviews before booking any service ever; 2) Don't book yourself super early in the morning, because you'll be too tired to back out when they give you an unreasonably high quote for the work; 3) Flat rate prices for plumbing are BULLSHIT unless you have a plumber who is capable of coming up with fair flat rates. …”
“My wife and I have, unfortunately, hired Apex Plumbing and Sewer three times. The first time was when our pipes froze in early 2015. This was our first time meeting their technician Jay. Their work helped our problem; we were able to get our house back up and running. We paid a lot for this work; around $2,000 dollars. Having read some of the other reviews here about Apex overcharging, I am worried we may have …”
Positive
“We had a plumbing emergency at 11PM! Our unit’s main water pipe started to leak and wouldn’t stop. We weren’t sure if it was leaking inside the wall. We called several companies with no one willing or available to come out. Luckily, Joey and V at Apex Plumbing were willing to come out and help. They made sure the emergency was handled, and came back asap to fix the issue. They were super personable, and willing to …”
“Chaz is the man! I highly recommend him and all his plumbing services. He was recommended to us through a mutual friend and I’m so glad we now have him as our go-to plumber. He’s helped us with everything from installing a new hose spigget outside, removing an old water heater and installing a new water heater. He’s so personable and knowledgeable about plumbing and treats your home like his own. For all your local …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Google 4.6 with multiple Yelp 1-star complaints about pricing and workmanship — Yelp reviews show stronger negative sentiment than Google aggregate suggests.
Should you hire Apex Plumbing & Sewer Inc.?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Apex Plumbing & Sewer Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Apex Plumbing & Sewer Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evanston