Apex Plumbing
Plumber · Largo, FL · Open 24 hours per Google listing
Our verdict
4.9★ / 148 reviews, BBB A+ accredited; 92 of 100 analyzed at 5-star; water heater same-day replacement under an hour of calling documented, but 6 Yelp 1-star reviews cite surprise fee escalation, rude tech, and an unfinished 5-month shower remodel.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Water heater replaced same-day under 1 hour of call (review cites under-hour arrival) with price undercutting other quotes.
1 cited review
“Kyle M and Mark came out to our condo to replace our water heater. They arrived less than an hour after we called for a plumber. After getting outrageous quotes from multiple companies Apex and crew offered a very fair price and same day replacement.”
Emergency after-hours response praised; owner described as kind; communication rated above expectations in 5 weekend_or_emergency mentions.
Cited in 2 of the 100 reviews we analyzed.
Exterior sewer line relocation handled with 24-hr quote turnaround and on-schedule arrival; 14 fast_response mentions in 100 reviews.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Senior citizen misled on drain clearing result; plumber billed for work that did not resolve the issue, then left without fixing toilet.
Cited in 1 of the 100 reviews we analyzed.
Red flag
Tech (Sergio) cited smoking on-site and rude/disrespectful behavior in a 1-star review.
Cited in 1 of the 100 reviews we analyzed.
Price escalation after work starts: water heater originally quoted $1,700, raised to $2,100 on arrival; another company charged $1,100 for same install.
Cited in 1 of the 100 reviews we analyzed.
Shower remodel stalled for 5+ months — missing grab bars, repeated errors including step added to a roll-in shower, trash left throughout home.
“DO NOT USE THIS COMPANY FOR PROJECTS OR LET THEM NEAR YOUR ELDERY PARENTS. My mother signed a contract with Apex on 5/2/2025 (It is now Sept) to remodel her shower after a large surgery. Apex has screwed up the remodel multiple times, adding a step for a roll in shower.”
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Two clogged drains in the master suite cost me $285. I called Monday and they got there the next day at exactly 1pm. Lady on the phone said the plumber/tech would call before arrival. He didn't; when I told him this he apologized for that failure. So I showed him what needed doing and that was that. After cleaning out the p traps, taking apart the pipes etc. we once again have appropriate drainage. I also told him …”
“Apex claims to be part of Garrett plumbing but they are NOT. They might have the same manager but NOT the same company. Garrett was able to take care of my needs but I was only off on Saturday so I reluctantly I scheduled an appointment with "their sister company Apex" after being assured that they were the same. I just had the professionals with Garrett from Garrett a few weeks before where he was able to …”
“Mother and I are senior citizens. A week ago I contacted APEX Plumbing to fix a clogged bathroom sink and toilet. I know we need cast iron pipe replacement. Had a different Plumbing company come out to give me quote and even did a complimentary camera job. I viewed it and realized we need a new cast iron pipe replacement. That company was quite high, though, in pricing for anything and so I naively believed BBB and …”
Positive
“Austin and Vin came out to do a big job. This company hires some great guys! They were thorough, attentive, explained the entire project to me and my wife and waht to expect, and stayed longer to give us the comfort it was all tested and multiple checks. Gave us some maintenance tips for other areas so we can avoid big problems in the future. Overall great guys, great work.”
“Great technician. Fast response time and excellent customer service. I spoke with Marlo and she was extremely helpful, friendly and made a difficult situation easy. I'll definitely be using Apex plumbing again. Awesome teamwork!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ vs Yelp showing multiple 1-star reviews citing price escalation, elder mistreatment, and rude techs — Yelp negative rate materially higher than Google 8% negative sentiment.
Should you hire Apex Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Apex Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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