American Rooter Services
Plumber · Roswell, GA
Our verdict
95 of 98 analyzed reviews are 5-star. Sunday water heater replacement done in 3 hours. One reviewer reports insurance-reimbursement promise wasn't honored after a pinhole leak repair.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Sunday water heater replacement completed in 3 hours — reviewer reports being saved $1000
1 cited review
“We needed a hot water tank replaced on a Sunday.. yikes but they came right away and had it done in 3 hours.”
Sump pump repair scheduled next-morning at customer's convenience, diagnosed and repaired within 2-hour window
1 cited review
“Angel and Chris arrived promptly at 10, diagnosed and clearly explained the issue, and had it repaired for a fair price in a timely manner.”
Tech George explains water heater install process in detail — patience and education called out
1 cited review
“He took the time to clearly explain the entire water heater installation process and answered all of my questions.”
Cited in 2 of the 98 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer alleges company promised to refund the difference if insurance didn't fully cover the invoice, then did not honor that commitment when insurance reimbursed only 63%
“The person who said also said they will refund me the difference if I don't get the money from the insurance company. Took me more than a week just to get a legible invoice”
One Google 1-star alleges insurance-reimbursement promise wasn't kept after only 63% of invoice was covered — customer says it took over a week just to get a legible invoice
“The person who said also said they will refund me the difference if I don't get the money from the insurance company. Took me more than a week just to get a legible invoice”
Keep it in proportion: these concerns are cited in 1 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Showed up on time and did the job for my in wall pinhole leak which already have am insurance claim. Assured me that I will get reimbursed the total I paid this company by the insurance with the way they make their invoices. The person who said also said they will refund me the difference if I don't get the money from the insurance company. Took me more than a week just to get a legible invoice from this company …”
Positive
“George from American Rooter was very professional and knowledgeable. He took the time to clearly explain the entire water heater installation process and answered all of my questions. I truly appreciated his patience and expertise. Excellent customer service!”
“My expansion water tank went bad so I went online to Thumbtack and hired American (Georgia) Rooter Services to get it replaced. The contractor (Jay) did amazing work on the replacement tank and pex piping. He encountered a rough time accessing my main water shut off valve due to the city but handled it like the pro he is and conquered the job. Im very happy with the outcome and the customer service. Im very sure the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire American Rooter Services?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own American Rooter Services?
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