American Air, Plumbing, and Electrical
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Based on review analysis
1 concern
Major install failure documented: customer paid for new A/C, unit replaced twice, still failed — saved $4,000 by switching to a smaller competitor; 'factory trained means young inexperienced techs'
Trust Score: 0/100 · Based on 9447 reviews
Our Verdict
#7 of 11 in Sanford, FL
No standout specialties
- You're highly price-sensitive
Hire if: You need clear communication and upfront explanations
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 9447 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Installation quality inconsistent: one reviewer had a new A/C unit installed twice by the company, both failed; ultimately filed a Wells Fargo dispute and had unit removed
Major install failure documented: customer paid for new A/C, unit replaced twice, still failed — saved $4,000 by switching to a smaller competitor; 'factory trained means young inexperienced techs'
Quality & Professionalism
Installation quality inconsistent: one reviewer had a new A/C unit installed twice by the company, both failed; ultimately filed a Wells Fargo dispute and had unit removed
Communication
Water heater installs handled with detailed patient education: Francisco explained each option clearly, installed in 'record time', and made the process stress-free
Multi-technician team approach: Chris evaluates, Brendon and Ishaq install, then Brendon explains system operation at handoff
Customer reviews
Reviews from Google, Yelp & more
Francisco was absolutely amazing. He was extremely patient with us and took the time to clearly explain each water heater option and how they work. You could genuinely tell he wasn’t just trying to make a sale — he truly wanted us to make the best decision for our home and our family. He guided us through the entire process, answered all of our questions, and made sure we understood everything before moving forward. Once we decided, he installed our new water heater in record time and made the whole experience smooth and stress-free. It’s rare to find someone who is both knowledgeable and so customer-focused. We are very grateful for his help and highly recommend Francisco to anyone needing water heater service or installation.
Chris came to our house and did a thorough evaluation of our system. He did an outstanding job of educating us on our option and worked with us so come to a solution. Brendon and Ishaq did a fantastic job of remove old system and installing new system. Everything was cleaned and Brendon explained system operation.
Eric was wonderful. He was thorough and gave us great advice as to what we needed to do regarding a Freon leak with our A/C unit. He immediately got us an appointment with their cost estimate department. We appreciate all that he did. I highly recommend this company.
I'm usually not a review writer, but I wanted to share my experience in hopes of saving someone the headache. My opinion would be to save $4,000 and call another company. I originally paid for a new a/c through this company, long story short, after them coming to my house probably 5 times, installing a new unit twice, the result was me filing a dispute through wells fargo and having them rip out their unit. I ended up calling a smaller company, put in a better unit and saved $4,000. I've had no issues with my new unit since. Just so you know, factory trained means young inexperienced techs that received a paper and turned loose to install a $13,000 unit that would typically cost $7,000. I will never reach out to this company for any service.
They removed the old system and installed the new system. Cleaned up when finished. Fantastic job start to finish. Fabian and shak make a great team They work well together. Exceeded my expectations. Well done.
Business details
Service area
Based in Sanford. Serves 13 nearby cities within 20 miles:
American Air, Plumbing, and Electrical