Allied/All-City
Plumber · Patchogue, NY · Open 24 hours per Google listing
Our verdict
Excels at emergency response and complex jobs with specialized equipment, but surprise pricing and poor phone triage can leave you with expensive service calls that don't solve the problem.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: multiple reviewers report callbacks within minutes and same-day arrival for early morning calls
1 cited review
“Got a call back from Joe within 3 minutes. Four men arrived by 8:30am same day.”
Handles complex, large-scale jobs professionally: 4 of 5 reviews praise workmanship on major projects like directional drilling, water main replacement, and sewer lining
1 cited review
“You certainly get what you pay for. It turned out to be a bargain.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Transparent communication during service: crews explain work as it progresses and provide detailed assessments
1 cited review
“Got a call back from Joe within 3 minutes. Four men arrived by 8:30am same day.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Diagnostic fee trap on simple issues: 1 of 5 reviews documents a $95 service charge for frozen pipes that required no work, frustrating enough to warrant 1-star rating despite company's otherwise strong emergency response
Cited in 1 of the 5 reviews we analyzed.
Inconsistent phone triage: one reviewer was charged $95 diagnostic fee for a frozen pipe issue that could have been identified during the initial call, suggesting poor pre-visit assessment
Cited in 1 of the 5 reviews we analyzed.
Aggressive upselling practices: $550/hour space heater offer to customer with frozen pipes, despite issue being resolvable with standard equipment
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called for a service appointment and was informed of the service charge for a technician to arrive and assess my boiler. There was a description of the issue at hand which was frozen pipes and explained on the service call in making the appointment. Once the technician arrived, the technician looked at the pipes for 30 seconds and said there is nothing they can do till the pipes thaw out due to being frozen. This …”
Positive
“Allied All City installed a brand new service line for us after failure of our previous line. It involved horizontal directional drilling 6 feet underground over a distance of over 200 ft. John responded promptly to all inquiries and gave a clear assessment and quotation. It was a big job, but they handled it in one day as promised with attention to lots of details. I was very happy with their work and the entire …”
“I called yesterday morning at 5:55am and left a message, got a call back from Joe within 3 minutes. Had frozen pipes at my rental property from the bitter cold we've been having and by 8:30am, the same day, four men arrived with equipment who diagnosed the problem and had the water flowing within 1 hour. Very grateful that I called them first. The crew was nice, helpful and communicated everything they were doing …”
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The rating picture
Small sample — we've analyzed only 5 of 217 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Find plumbers near you
Allied/All-Cityisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Ocean Beach · Central Islip · Long Beach · Glen Oaks