All Star Plumbing & Rooter Inc.
Plumber · Santa Clarita, CA
Our verdict
Delivers excellent work and customer service with strong emergency responsiveness, but one severe quality failure raises consistency concerns across a small sample size.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise fair pricing and cost-saving solutions; one explicitly noted epoxy pipe lining saved hundreds versus replacement digging
1 cited review
“Jose pulled up...with his family in the car to get my issue handled”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Strong emergency responsiveness: owner Jose diverted family time on Saturday to address weekend sewer clog when regular plumber unavailable; crew arrived within 40 minutes on emergency call
1 cited review
“Jose pulled up...with his family in the car to get my issue handled”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 5 reviewers highlight professional communication and explanation of work; technicians use inspection cameras to show customers the problem in real-time
1 cited review
“Jose pulled up...with his family in the car to get my issue handled”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Advanced diagnostic equipment: Ridgid inspection camera system and modern trenchless repair technology mentioned in detailed work
1 cited review
“Jose pulled up...with his family in the car to get my issue handled”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews (20% of sample) alleges serious workmanship failures including backward pipe installation and damage to unrelated areas; with only 5 reviews analyzed, this represents a meaningful quality consistency concern
“loose fittings, cheap materials, entire section of pipe installed backward”
Red flag
High score variance (39 points) across dimension ratings suggests inconsistent performance or reviewer expectations; corroborated by dramatic gap between 4 five-star reviews and 1 one-star review
“loose fittings, cheap materials, entire section of pipe installed backward”
1 more cited review
“Jose pulled up...with his family in the car to get my issue handled”
One 1-star review documents critical installation failures: loose fittings, cheap materials, entire pipe section installed backward, and secondary damage caused during work
“loose fittings, cheap materials, entire section of pipe installed backward”
Customer service refused warranty/callback without additional payment after defective work in the same 1-star review
“loose fittings, cheap materials, entire section of pipe installed backward”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“DO NOT HIRE All Star Plumbing & Rooter This company is an absolute nightmare. I brought them in to fix a simple leak, and they managed to turn it into a full-blown plumbing disaster. Not only was their work completely shoddy, but it also caused more damage than what I originally called them for. Their so-called "technician" showed up late, reeking of cigarette smoke, and clearly had no clue what he was doing. He …”
Positive
“I can’t say enough good things about All Star Plumbing and Rooter. Hire them Need more? One day my ‘regular’ plumber hydro-jetted my drain and had very bad news for me. He was seeing mud come out. I had a broken drain/sewer pipe under my slab. At my request my plumber jack-hammered a hole in my floor and got me ‘functional’ again. I had Franken-Pipe sticking out of my laminate, but water drained again. My plumber …”
“Fantastic plumbers I’ve ever worked with they saved me hundreds of dollars in my repair I had a Major drain pipe that had a lot of cracks and instead of digging up my whole dining room to replace the pipe they use a new high-tech technology of epoxy. They’re able to rescale and coat the inside of the pipe and not spend the money and labor cost of trying to replace the pipe. It turned out fantastic. This plumbing …”
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The rating picture
Small sample — we've analyzed only 5 of 23 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Find plumbers near you
All Star Plumbing & Rooter Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Santa Clarita · Acton · Panorama City