Al the Plumber LLC
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Budget-Friendly
Fair Pricing ✓
2 concerns
Selective responsiveness to repeat customers; same reviewer reports being ignored for months while family members get same day service, suggesting possible business prioritization issues, Brand confusion in market; one 5 star review warns of unrelated 'Al' in Royersford using similar business name, creating customer mix up risk
Trust Score: 0/100 · Based on 28 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 28 Reviews Tell Us
Emergency Response
Responds quickly to initial emergency calls, including weekends; 2 reviews mention same-day or 24-hour callback
Communication breaks down after job completion; one reviewer waited months for a callback after initial service and experienced complete silence on follow-up work
What To Watch Out For
Communication breaks down after job completion; one reviewer waited months for a callback after initial service and experienced complete silence on follow-up work
Inconsistent follow-through on multi-part jobs involving contractors; bathroom renovation went silent for months without status updates
Selective responsiveness to repeat customers; same reviewer reports being ignored for months while family members get same day service, suggesting possible business prioritization issues
Brand confusion in market; one 5 star review warns of unrelated 'Al' in Royersford using similar business name, creating customer mix up risk
Quality & Professionalism
Thorough workmanship on primary repairs; multiple reviewers report job completed right the first time
Communication
Communication breaks down after job completion; one reviewer waited months for a callback after initial service and experienced complete silence on follow-up work
Pricing
Charges exactly what is quoted with no surprise overages; 2 of 5 reviews explicitly praise fair pricing
Customer reviews
Reviews from Google, Yelp & more
I hope people realize there is a guy named AL doing plumbing out of Royersford who trades off the good name of AL The Plumber on Saylor's Mill Road, Spring City. They are not the same, and I do not recommend the Royersford guy at all.
Al did a great job replacing my hot water tank. Responded on a Sunday and got me back up and running in no time. Would recommend and I know who I’ll be using for any future issues
Great plumber! Al returned my initial call quickly, he was polite and professional. On my appointment day he was running late but called to let me know. He showed up later in the day and took care of our clogged drain line. Even though it was harder than normal Al charged me exactly what was quoted. Fair price, great service!
First time we used him, he was awesome. I even recommended him to my parents & he did their work right away. I called for a second repair and never heard back so we called a different plumber who said Al the Plumber retired (lied to get the business), then months later Al the Plumber finally called back. We had more work to do so he came out a few months ago w a contractor (Harris) to redo our bathroom but now it’s been months, the bathroom is already redone, and we still haven’t heard back from Al the Plumber or Harris. BUT!!! my parents called him (the day after he came out for an estimate at our house) & he was at their house within 24 hours & did the work, yet to this day he has never called me back. What happened to Al the Plumber? I really liked him. Nice guy.
Al the Plumber returned my call within 24 hours and had one of his guys dispatch to our house that same day. Our kitchen drain wasn't draining at all and seemed to be clogged where it meets the stack pipe. Thoroughly running the snake completed cleared the issue. The water drains much better and faster than it ever has in the 8 years we've owned the house. Reasonable price too! I would highly recommend Al the Plumber.
Business details
Service area
Based in Phoenixville. Serves 14 nearby cities within 20 miles:
Al the Plumber LLC