Afford A Rooter Plumbing

Thanks to Trevor for helping us out with a repair while I was out of town. He coordinated with folks locally and kept me informed via phone. They also did the job quickly and with no issues.

We had a toilet start backflowing into the shower on a Monday. If you're looking for the summary, Afford-A-Rooter has all of the customer service you expect and they keep their promises. Their plumber fixed what two others couldn't. Jason Dodge, you have saved our family visit just in time for Christmas! We had two plumbers come out to fix our issue, both failed to show up for appointments and both failed to fix the issue when they finally did show, saying that they may need to rip up the pipe for a blockage 3 feet in. When I called Afford-A-Rooter on a Friday afternoon, Brittany (apologies for misspelling) quickly answered and lined me up for Saturday service, clearly explaining the weekend rate and giving me a quote that was exactly what I paid. And a 2-hour arrival window! Jason showed up right in the middle of the window, and he listened to my story and upon cameraing the pipe, realized that due to the tight angles, he'd need a smaller snake to find and clear the blockage. Weary because the other two plumbers had done the same thing, I let him try. Sure enough, he was expert enough to bring the proper equipment, and he quickly found and cleared the plug that had eluded the other two plumbers. He reinstalled the toilet and checked the flow for a few flushes, to ensure he was leaving me working. Gave me his number in case something went wrong, too. I'll say that I've had really bad experiences with contractors and services since Covid with a very small percentage of exceptions. Afford-A-Rooter has restored my optimism. Professional, customer-minded, with a good value for the price. I will be coming back for future issues!

Incredible service. These folks were prompt affordable. We had water coming in to the house (yikes!) Trevor and team were able to replace the water line from the house to the street.. the folks were professional and clearly knew what they were doing.. No fuss.. just took care of our problem.. which was pretty complex. After they left the inside of the house and the landscaping like nothing had even happened! I will use these folks for all my plumbing needs.

I wanted to write a review updating that the company was nice enough to reach out to me and offer me a refund. So that's a step up knowing they monitor customer feedback.

Had a guy out on an emergency and he stopped the leak but had to order a part for long term fix. It's been 3 1/2 months and I can't get a return call or the work completed. Lost a customer fir sure.

BEWARE!!!! Hire this company ONLY if you want to risk being screwed over. They outright lied to us and tried to bilk $8,500 from us for replacing sewer pipes that are actually 100% fine!!! In brief, I recently hired them to do a sewer scope. I watched along with their tech as he slid the camera line in. He explained to me that every place where our original clay pipe pieces connect and are offset a bit look "really bad" and that because of that our whole pipe, going from the house to the city main line in the alley, needed to be replaced. He also told me that there was a big gap in between where the house PVC pipe should connect to the clay pipe just outside the house and that sewage was pooling in that gap (right near our foundation) and so we needed to fix that asap also. Finally, he also told us there was a tap break where our line connects to the city main line in the alley, which they would have to dig down over 10 feet to fix. He wrote me an estimate of $8,500 to fix the gap, the tap, and to do a "pipe bursting" (aka "trenchless") full replacement of our clay pipe with all new PVC pipe. As it happens, NOT ONE of these things turned out to be true!!! Fortunately, after Googling and informing myself online, I found a 2013 local news report (link below) saying that the city will watch your sewer scope video for free if you get it to them in order to give you a second opinion. After promptly watching the Afford A Rooter video I sent her, the city employee told me our pipes are currently just fine. JUST FINE!!!! WOW!!!! The offsets at the clay pipe connections, she explained, are *supposed* to be offset like that (it makes the pipes more resilient to movement). Had the connections been offset *too much* that would be an issue. But they weren't; they were offset just the right amount. She also watched a video scope they had on file of the main line and, from their vantage, she could tell that the tap connection was not an issue either. (In fairness, this one could possibly maybe have looked like a legitimate issue when seen from a camera running down our house pipe, so it's possible Afford A Rooter was being honest in their assessment on this one, but who knows). In short, the city employee told us we should do a cleaning every year or two and that so long as we did that the pipes should last indefinitely long. And when I hired another company to do a pipe cleaning, their tech watched the Afford A Rooter video and told me the "gap" wasn't actually a gap at all!! It was just a hard rubber/plastic piece that is often used to connect the PVC to the clay pipe. That's it. No gap. So in the end, Afford A Rooter tried to screw us out of $8,500!!!! And Google and the city saved us. Unfortunately, from what I've learned from researching and talking to a handful of other companies is that our experience is not so rare. It's the Wild Wild West out there as far as sewer companies go. And MANY of them are trying to screw people over (and are often successful at it - what do most home owners know about sewer pipes and offsets??). So I decided to write this review to help warn and inform others. Lesson #1: Always have the city double-check your sewer scope video if the company that makes your video tells you that you have an issue. Lesson #2: For your sewer scope, always hire a company that ONLY does sewer scopes (or that does scopes and cleaning) but NOT sewer repairs, too - this way they don't have (direct) incentive to tell you something is wrong when it isn't. Lesson #3: Always get MULTIPLE assessments and bids if it looks like you do need a repair. Before sending the video to the city, we got bids ranging from $8,500 to over $14,000!!! Lastly, here's the link to the local CBS4 news article that tells you how to contact the city for them to watch and give you a second opinion on your sewer scope video: http://denver.cbslocal.com/2013/05/15/wide-disparity-in-sewer-estimates-prompts-4-on-your-side-consumer-investigation/ Good luck!

Buyer BEWARE!! Sorry I made this mistake! We had Trevor and his "team" of rookies replace the sewer line in our 80 year old house. Trevor was mostly professional in his salesmanship, albeit typical cocky contractor attitude, but that's where it ended. I was going to write this review after the initial installation in August of 2019, but was busy finishing up the renovation we had going and then lost interest. Today however we were informed by our tenants that there was standing water in our basement. So I felt it time to let everyone know how poor the service was. The project we hired Afford a Rooter for was to replace the old sewer line and install a rough in for a basement bathroom. The sewer lines were installed, but every one of them (5) had to be adjusted tighter to the wall for a proper finish. After giving them the center lines for the toilet flange, they managed to install the flange in the wrong location - TWICE! Not only that, in the end, the flange was crooked on the floor. The drain for the shower was also not installed in the specified location. The technician's (and I use that word loosely) response was "Well, you can bend the pipe into place when you place the shower pan". REALLY?? Why should that have to be done when they had full access to the broken out floor??? As I am a professional handy man, I just fixed the location and it is working perfectly now. Our current problem is that the rough in for the bathroom sink started leaking after 17 months. The damage to the carpet, padding, walls and trim work is extensive. Easily $1000.00. Not to mention missing several days of work - which no one will pay for. I called Afford A Rooter to see what they might do since we have a 5 year "warranty" and they only offered to fix the leak on the pipe - a PEX crimp that was not checked for spec (I watched them install it) and nothing else. Their response was "We are not responsible for any damages from our workmanship, only the repair itself". THIS IS WHAT YOU NEED TO KNOW!! Afford A Rooter WILL NOT stand behind the damages caused by their shoddy workmanship. You are buying a service that involves water - some of it under pressure!! STAY AWAY from this company at all costs! Spend the extra $$ and get a reputable company that actually does a good job and has qualified staff to complete the job. It should be noted that the only time I saw Trevor the owner was for the bid. When things were going sideways during the job and I called him he would not come look at the issues. These guys hire whoever they can find to do the job. What is it to them if they have a failure? It is not their company, and I'm guessing Trevor is only paying them just enough to get the job done. I know this as I discussed the business model with one of the guys they sent to my home. He said "I have another company I need to go work for later today". So, they are not employed by Afford A Rooter but are any sub contractor they can find and in this super busy Denver market, good help is hard to find. Be sure to ask these 2 questions - "Do you actually have certified plumbers on staff?" and "Will you repair any damages cause by failures of your workmanship?" I'm certain, their response will be No to both or yes we have 1 certified plumber on staff, the rest are well, warm bodies... and as far as our liability on damages - YOU ARE ON YOUR OWN! Do yourself a favor and steer clear of Afford A Rooter! I forgot to mention that they argued with me about where to place the shower valve - had to move that too. They were EXTREMELY messy, left steel carbon dust all over the upstairs bedroom where they tied into the sewer line. Tracked mud in all over the basement, the finish on the concrete was so poor it had to be surface ground, and if that wasn't enough, they sold the extra concrete from out underneath the boss Trevor! Said "don't tell the boss"... Very unprofessional.

This was by the far the worst experience I've ever had with a septic pump and inspection. Avoid at all costs!! I scheduled a septic pump, inspection, and JeffCo use permit transfer of title in May for a real estate sale. I was told the service would be completed on a Monday and the use permit would be filed by Friday. From the get-go it was impossible to get any confirmation from the technicians about when they would actually get to the house. I kept texting random numbers that were given to me when I called, with no response. The pump technician showed up Monday evening, but the inspector refused to communicate with me in any way. He eventually showed up two days later without notice. Friday came and went while the inspector refused to respond to a dozen or so voicemails, texts and emails. Having absolutely no idea when we would get the use permit back was infuriating enough, but we had to scramble all weekend long to postpone our closing! I was out of the country at this time for family commitments and had to stay up until 2am every night to try and get ahold of the inspector; begging for any update at all as we had an entire real estate deal hinging on the septic use permit. The 6 day real estate delay cost us thousands, and cost the buyer weeks of time because of their travel plans. If the project was delayed, then that would have been manageable if the reason and the new timeline had been communicated. Without that communication, the damage they did to us was inexcusable. I had no idea if we had any repairs done to the septic system, if we were on the hook for anything, if Afford-a-Rooter was at the house....My partner and business partners and I called the central office, the Evergreen number on Google, sent emails, I even badgered the pump technician...everyone just kept sending us back to the inspector and pawning off responsibility. I finally got ahold of JeffCo directly, the next Tuesday, and they told us the use permit was good to go. The inspector texted me the same day and asked if the county had emailed me the permit. If I had heard back at ANY TIME prior to Tuesday, we could have closed our sale on time. Absolutely inexcusable. My partner then called the office and left a message requesting the invoice be sent with a discount for our immense troubles. We never heard back, as per usual with this operation, so he called again requesting the invoice and leaving all of our contact information. We didn't hear back for over a MONTH, when I got a call from the office asking why the invoice wasn't paid. They had some completely incorrect email address on file. The invoice was over $700 more than this exact same service costs with any other local septic company. They did not offer us any refunds for the garbage we had to put up with. They badgered us to pay the invoice and threatened a lein on the property. How is it that the only proactive communication they offer is when it's time to extort you for a bloated payment?? I had to move on, so I paid the invoice and put the whole experience behind me, but I'm sharing this review so that you can save yourself from this appalling, dishonest, and exorbitant company. Live a happier life by avoiding Afford-a-Rooter.

Afford-A-Rooter was recommended by our contractor. We made appt on 11/10 for 11/11 between 9-11 with an estimate of 180-200. Noon and no one arrived and no call. We left message and ended up speaking with Natalie. Blah blah new computer system let me see what we can do. Called back and said between 3-5. Great (not so much) .... I explained that I have an appt that I made in September at 4 pm. Natalie said "Let me see who is in the area." Called back and said someone was finishing up and could be there by 1. Ok, I won't have to cancel my appt. Five minutes later I received a call from Harold stating that he just got to job in Ft, Lupton, it would take an hour and then he could head down. So, he cannot make it by 1. Unless I wanted him to leave the job and come now? I said not necessary and that didn't make good sense. Oh, by the way, it's an 80.00 trip charge and then 180-200 for the service. Hmmm....that is not what we were quoted. I called Natalie back to let her know that Harold could not make it at 1 as she said. Also asked to confirm the charges. She then said that since we are in Highlands Ranch that there is a trip charge on top of the fee. I confirm all of these new details with husband who made the original appt. In the meantime, an hour later Harold calls and says he is wrapping up his call and is heading down. Husband calls Natalie to ask about the difference in what was discussed yesterday. It would have been good customer service to offer to let the fee go in light of the way the day has gone so far. She did not budge on the trip charge so he basically canceled the appointment and arranged for another company to come out between 2-3. Natalie called me after her call with husband to pretty much read me the riot act. "I pulled Harold off of a job to accommodate you!" I said that I did not believe that was the case, that she had not mentioned that trip fee yesterday. She said that since we had a referral, we surely knew that they were located in Broomfield. I said that since she took our address yesterday, SHE knew that we lived in Highlands Ranch. She also said that she did not remember speaking to my husband as she speaks to lots of people. She said that Harold was out front and why didn't I let him in to do the job. (P.S. there is no way he made it from Ft. Lupton in less than an hour.) I said that husband had another company on the way. She said "well, why didn't you think to mention that when we spoke earlier?". That was not the case when we spoke earlier. She also stated that had pulled Harold off of another job to get here. I told her that I did not think that was the case and repeated what Harold said to me. She then let me know that they would mark us down as to never take a call from us in the future. I have to say, this did not hurt my feelings. I wasted an entire day, lost 230.00 to an appt I could not keep, was lied to and then reprimanded over the phone. Bad day for everyone.

(Sept 30th) We used them in Feb 2026 and had a good experience so called them again in Sept 2026 for basically the same issue which was our basement was flooding from the drain by our furnace. However, this has thus far been a disaster. First the guy we spoke with in the evening did not give our message to their office staff so no one called us back the next day. We then called and they said they didn't get any message about our issue. We made an firm appointment on Friday, Sept 19th but then they rescheduled for Saturday the 20th which we were not happy about but managed. Adam came (he was the same technician we had in Feb 2026) and we thought the issue was fixed but today (Tuesday, Sept 30th) our basement is flooding from the same drain. My husband talked (argued) with both Melissa and Sue who are saying that Adam only scoped our drain and this is now a different issue which will cost an additional $300-$400. We are well within their 30 day warranty period and my husband told them that we basically just told Adam to "fix it" and did not tell him to only "scope it" or limit what needed to be done in any way as they are the experts. It's the same drain, the same problem, and Adam did roto-rooter it back in Feb 2026. They charged us the same $189 that they charged us back in Feb so what is different??? Additionally, their add says they have emergency response yet Sue said that Adam was not available until later in the afternoon tomorrow. The conversation got heated so now they are refusing to send anyone. I called their office back and requested from both Sue and Melissa that the owner (Trevor H) call us. Stay tuned, we'll see if he does. Lastly, right now I would not even give them a 1 Star review but that was my only choice. (Oct 1st) To his credit, Trevor did call me back this morning. Initially, the conversation was not productive and somewhat contentious but it did end well. To back up, Adam also had called us 1st thing this morning and was ready to come to our house, but I informed him that because Sue told us that she was not going to send him to our house, we called another company and paid them an emergency fee plus their normal fee to come the previous evening and they fixed the problem in about 20-25 min. This indicates an issue with miscommunication between their office and their plumbers in the field. Bottom line, Trevor and I agreed that tempers flared on both sides which ultimately resulted in a situation that did not get resolved. Our issue the entire time was that they should honor their 30 day warranty and come back and fix it. Regardless, Trevor gave me his personal cell # and said I could call him directly in the future. Also, when I informed him that I had stopped payment on the check that I gave Adam, he did not object.

Orangburg sewer pipe came with the house. It’s mostly tar paper. Seventy-one years of upstanding service, but it’s slowly collapsing (and the talk of the coffee clutch at the plumber’s). Flow was starting to slow. After recommendations and estimates and questions; we picked Afford-A-Rooter. And then it happened fast. A box truck arrived in the morning, men swarmed over the yard with various tools. Tree limbs were cut away to clear a path, iris and a butterfly bush were quickly sacrificed. Boards were laid across the lawn. The trailer had barely stopped before the excavator sprang to life, maneuvering gracefully around the tree right up to the house. A couple of huge rocks were gently pushed aside, buckets of dirt deftly cupped, lifted over the roses and piled on the boards; efficient, dexterous, amazingly delicate movements contrasted with the loud, squeaky, well-used mechanical arm. The other workers schlepped, shored, shoveled, weaved around the backhoe like a dance. I was mesmerized watching this centaur, this cyborg and his human helpers execute their task like some beautiful, purposeful ballet. A mountain of dirt grew on the boards. In mere hours, 14 feet deep, 50 feet long, an excavator-bucket wide trench extended from the house into the street. New, bright blue-green PVC sewer pipe stretched along its bottom. A small concrete drill wielded by an agile man in heavy boots and dirty jeans in the cramped, muddy hole broke the last obstacle to the city sewer line. He afixed a saddle tee joint, called out a measurement from under the large storm drainpipe and was soon handed a custom length pipe and some elbows. He called to his teammate under the storm drainpipe and they jostled and flexed the PVC just “un poco” and it slipped into place. “Beautiful!” I heard him say. A dump truck had delivered gravel minutes before and it went in and around the new sewer pipe. The inspector arrived during lunch break. Clean, sandy-colored dirt arrived in a cement truck; some of the old dirt hauled away. The remaining dirt on the lawn disappeared back into the trench. They restitched the sprinkler hoses, tidied the yard, replaced stepping stones. The only evidence is a strip of dirt from the house to the street, some missing shrubbery, a new sliver of sidewalk and a fresh asphalt patch in the street. And, of course, the immense relief one has when everything is flowing smoothly. I give 10 stars out of 5 to this amazing, choreagraphed, high-performance team!!

I can't thank Trevor, Sue, Robin and the crew enough.. They saved me a ton of money and the quality of work was excellent. Unfortunately, I had a backed-up sewer line on New Year's Day and was a bit in a panic. I originally reached out to a company who had done work for me previously, but something just didn't feel right this time. Bottom line, this "other" company was taking advantage of me, Trevor knew it and indicated that he wanted to help and that he did. Sue responded quickly to my questions, gave me Trevor's direct line and he was out to my house within a few hours to assess my situation. He also provided estimates for the work already done by the previous company. This was extremely helpful for me so that I wouldn't get overcharged for those services as well. Robin then jumped in to get "emergency permits' filed and kept me updated the entire time. The crew arrived on schedule (early actually) completed the work without "rushing" and cleaned up beautifully. Most of all Trevor and Sue really helped me when I was in a tight spot with a company who was going to overcharge me a ton . Thank you, Sue, Robin, Trevor and crew, for helping restore our plumbing. Unfortunately, these days it's not always easy to know who to trust, but as soon as Sue responded I knew this was an honest company. Once I met Trevor, and talked to Robin, that sealed the deal. This is a honest, down to earth company that does great work and I will be contacting them for future plumbing issue. Thank you!

I can’t thank Trevor, Sue, Robin and the crew enough.. They saved me a ton of money and the quality of work was excellent. Unfortunately, I had a backed-up sewer line on New Year’s Day and was a bit in a panic. I originally reached out to a company who had done work for me previously, but something just didn’t feel right this time. Bottom line, this “other” company was taking advantage of me, Trevor knew it and indicated that he wanted to help and that he did. Sue responded quickly to my questions, gave me Trevor’s direct line and he was out to my house within a few hours to assess my situation. He also provided estimates for the work already done by the previous company. This was extremely helpful for me so that I wouldn’t get overcharged for those services as well. Robin then jumped in to get “emergency permits’ filed and kept me updated the entire time. The crew arrived on schedule (early actually) completed the work without “rushing” and cleaned up beautifully. Most of all Trevor and Sue really helped me when I was in a tight spot with a company who was going to overcharge me a ton . Thank you, Sue, Robin, Trevor and crew, for helping restore our plumbing. Unfortunately, these days it’s not always easy to know who to trust, but as soon as Sue responded I knew this was an honest company. Once I met Trevor, and talked to Robin, that sealed the deal. This is a honest, down to earth company that does great work and I will be contacting them for future plumbing issue. Thank you!

This review is long overdue. I do not relish leaving negative review for businesses, but I feel it is important to warn future potential customers so they do not make the same mistake I did. Prior to moving into our house, the inspector found a broken sewer pipe. We hired Afford-A-Rooter because they were the most affordable option to replace the sewer line. Like many sewer repair companies, they state that they are not responsible for damage to irrigation lines. I did not think it would be a big deal to replace a few sprinkler heads myself after they were done. Unfortunately they did not just rip up a few sprinkler heads, they tore up the entire system while digging the trench. What really bothers me is that rather than admitting to it so that I would have a chance to have it repaired on the spot, they filled in the trench at the end of the job, thereby burying all of the severed irrigation lines. I did not realize what they had done until I tried to turn on the irrigation system a few months later. I tried to deal the lack of sprinklers in my front yard for a few years, but I eventually paid an irrigation company to repair what Afford-A-Rooter had damaged. The total cost of repairs was over $3000. For anyone needing sewer line repair, my advice would be to pay more for a company that will preserve the irrigation system (which means a lot of hand digging, ergo the increased cost) or pay for any damage they cause. It will cost you less in the end.

I'm pleased to add another 5-star review for Afford A Rooter. We had a pipe that was backing up and flooding our basement. There was no problem at all getting a plumber to our house the same day I called for an appointment. Dom came out, and fixed the problem. Dom was friendly, professional, and wasted no time getting down to the work at hand. Besides the good work that was done, I give five stars for customer service. I hadn't been in the basement when Dom finished the job, but went down there a few hours later. I saw water pooled on the basement floor, so thought the problem had not been fixed. By this time, it was after hours. I called Trevor, and left him a message saying I had water on the basement floor again. Within about an hour, Dom was back at my house to see what the problem was. To my embarrassment, the water on the floor was not from the pipe leaking again, rather it was water that got onto the floor when Dom was making repairs. Dom tested the pipe again, in my presence, and I could see it no longer leaked. Dom was very gracious when I expressed embarrassment at having had him come all the way back to my house, when there really wasn't a problem. He said it was better to check things out to be sure that everything was working properly. On top of all this, the price was reasonable. I can fully understand why Afford A Rooter consistently gets five star ratings!