Advanced Plumbing & Rooter Service
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Fair Pricing ✓
1 concern
1 of 5 reviews reports sticker shock on diagnosis—$2,200 quote vs. competitor's 'significantly lower' for minor water meter leak repair, raising concerns about pricing consistency on smaller jobs
Trust Score: 0/100 · Based on 575 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 575 Reviews Tell Us
Emergency Response
Rapid responsiveness: Bill returned calls at start of day, Maxx arrived next day as scheduled, Edgar answered questions thoroughly
Emergency and same-day calls
What To Watch Out For
Diagnostic visit fee structure appears aggressive: $460.22 charge for site visit including $125 service fee and $275 digging, leading customer to cancel when competitor quoted significantly lower for same repair
1 of 5 reviews reports sticker shock on diagnosis—$2,200 quote vs. competitor's 'significantly lower' for minor water meter leak repair, raising concerns about pricing consistency on smaller jobs
Quality & Professionalism
4 of 5 reviews praise professionalism, punctuality, and technical skill; Edgar and Maxx specifically called out by name for going extra mile
Rapid responsiveness: Bill returned calls at start of day, Maxx arrived next day as scheduled, Edgar answered questions thoroughly
Communication
Rapid responsiveness: Bill returned calls at start of day, Maxx arrived next day as scheduled, Edgar answered questions thoroughly
Pricing
3 of 5 reviewers explicitly mention honest pricing and fair work; one major sewer line replacement previously satisfied the same customer
Diagnostic visit fee structure appears aggressive: $460.22 charge for site visit including $125 service fee and $275 digging, leading customer to cancel when competitor quoted significantly lower for same repair
Customer reviews
Reviews from Google, Yelp & more
Edgar and Augusto were great from start to finish. Edgar really went the extra mile and took the time to answer all of my questions and explain everything clearly. Both were professional, friendly, and easy to work with. I truly appreciated their honesty and attention to detail. I would highly recommend them to anyone looking for quality plumbing service.
Edgar and Augost were amazing! They got the job done quickly and efficiently, and their level of professionalism was outstanding from start to finish. They were knowledgeable, respectful, and took the time to make sure everything was done right. The pricing was honest and fair, and the quality of work exceeded my expectations. I would highly recommend them to anyone looking for reliable service, honest pricing, and amazing workmanship. Thank you both for a great experience!
Advanced Plumbing & Rooter Service provided exceptional service from start to finish. The team was professional, punctual, and highly skilled, quickly diagnosing and resolving the plumbing issue. Their attention to detail and commitment to customer satisfaction made the entire experience stress-free. Highly recommend them for any plumbing needs!
Mixed Experience – Great Past Work, But Disappointed This Time I’ve worked with Advanced Plumbing and Rooter Service before and had a great experience with a major trenchless sewer line replacement. That job was handled professionally, and I was very satisfied with the outcome and pricing. Based on that, I called them again when I noticed a leak near the water meter. Bill responded promptly and scheduled a technician named Maxx to come out the next day. Maxx arrived on time, diagnosed the issue quickly, and identified a faulty union joint and another small part that needed replacement. However, I was shocked when the quote came in at $2,200 for what seemed like a relatively minor repair. To be sure, I contacted another licensed plumber who had done previous work for me, and their quote was significantly lower for the same job. I decided to cancel the work with Advanced Plumbing and Rooter Service. Unfortunately, I was still charged $460.22 for the visit, which included: $26 trip fee $60 for parts $125 service fee $275 for a small digging effort While I understand that diagnosis and travel shouldn't be free, this felt excessive for what amounted to a brief inspection and minor digging. It left me questioning the pricing practices in the plumbing industry, where homeowners often have little recourse or transparency. I’m sharing this review not out of frustration, but to help others make informed decisions. Advanced Plumbing and Rooter Service has done excellent work for me in the past, but this recent experience was disappointing and felt overpriced.
Our kitchen sink was clogged and water was coming back up. Bill returned my call at the start of the day and was very detailed with understanding our issue and layout. Once Max should the professional manner continued. Max was very thorough on explaining everything to me. He kept his working area very clean as if it was his own house. I would definitely recommend Advanced Plumbing!!
Business details
Service area
Based in Livermore. Serves 12 nearby cities within 20 miles:
Advanced Plumbing & Rooter Service