Advanced Drains And Underground Solutions
Plumber · Springfield, PA · Open 24 hours per Google listing
Our verdict
Google's 4.8 rating masks a pattern of diagnostic failures and poor damage control—2 of 5 reviews describe catastrophic mistakes that caused additional water damage, unprofessional behavior, and customer complaints to management.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Clear pricing and honest communication when things go right; one reviewer praised transparent cost estimates and trustworthy technician (Mark) during a major sewer line replacement.
1 cited review
“clear pricing, honest and clear communication from office and techs”
Willingness to work with insurance and warranty companies through complex, multi-visit repairs.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews describe technicians causing NEW water damage (ceiling leaks, basement flooding) where none existed before—directly contradicting the purpose of calling a professional plumber.
“water is draining into ceiling instead of not draining at all”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Management defensiveness and unprofessionalism when confronted with failures; dispatch was 'condescending,' and office manager 'Melissa' was described as 'rude & unprofessional,' with one customer anticipating litigation.
“water is draining into ceiling instead of not draining at all”
Cited in 2 of the 5 reviews we analyzed.
Red flag
High variance in review quality (4.8→1 star swings) and low sample size (5 reviews) masks serious reliability issues that Google's 745 reviews may not reflect—possible review older or from different service lines.
“water is draining into ceiling instead of not draining at all”
Cited in 3 of the 5 reviews we analyzed.
Poor diagnostic accuracy on first visit; two separate reviews describe wrong initial diagnosis that required return visits and caused additional property damage (drywall openings, ceiling water damage, floor water damage).
“water is draining into ceiling instead of not draining at all”
Cited in 2 of the 5 reviews we analyzed.
Lack of responsiveness to customer distress during emergencies; one technician stood silent while water leaked into ceiling, and dispatch was dismissive rather than sympathetic.
“water is draining into ceiling instead of not draining at all”
Slow follow-up on caused damage; after initial failures, customers faced multi-day delays waiting for repair appointments while water damage worsened.
Cited in 1 of the 5 reviews we analyzed.
Additional charges for access fees ($450+) despite company error being root cause of extra drywall openings.
Cited in 1 of the 5 reviews we analyzed.
Incomplete job cleanup and unsafe property conditions; one review reports dirty boots on carpet with no drop cloth; another describes ground left as a liability hazard requiring customer to hire separate landscaper.
“water is draining into ceiling instead of not draining at all”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Beware if these are the folks that come out if the home warranty company placed the call. We moved in in February, and the tub was always quick to clog. In September we get a clog we can't resolve, no amount of weaseling or snaking was helping. We looked into it and it was probably due to the outdated drum trap. We asked the warranty folks that the trap be replaced, since the trap was over the living room ceiling …”
“The experience with Advanced Drains and Plumbing Repairs was disappointing! The first technician wrongly diagnosed the problem as leak in the draining pipe in the kitchen sink, asked us to wait over the weekend till he gets the parts while the leak in the basement continued. Monday when drywall was opened to change the pipe, it was realized it was not leaking. So a second diagnosis was that toilet on second floor …”
“If I could give zero stars I would. We had a waterline leak (street to house), went through our Home Serve warranty. Advanced came out, started digging, couldn’t shut off the water. Started digging in a second area to turn off water from street. Meanwhile, 1st hole filling with water. Needed to dig trench to reroute water out of hole. After finally fixing leak, they dumped the same dirt back in the holes, didn’t …”
Positive
“Amazing company with clear pricing, honest and clear communication from the office and techs! Mark was a godsend. Update: After getting quotes for a replacement sewer main, the ADvanced Drain team was who in could trust. They did great! Highly recommend?”
“I had a major problem with my sewer system. It was completely clogged. This was a nightmare. It took weeks to find someone to come and take the job. Major construction was needed. Advanced Plumbing came out several times to remove the clog. Unfortunately, I had to remove a tree to fix the problem for good. The process took a while, and they worked with my insurance company to get it done. What I like most about the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 745 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
Own Advanced Drains And Underground Solutions?
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Find plumbers near you
Advanced Drains And Underground Solutionsisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Philadelphia · National Park · Concordville · Harrisonville