ACME Plumbing, Drain & Septic Service
Fast Response
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Mid-Range
Fair Pricing ✓
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No significant concerns in reviews
Trust Score: 0/100 · Based on 463 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 463 Reviews Tell Us
Emergency Response
Fast emergency response even on short notice—one reviewer called Wednesday night for septic work and got service Thursday, with follow-up Friday
Burst pipe emergency experience—handled frozen pipe burst professionally with friendly service and quick resolution
Emergency and same-day calls
Emergency and burst pipe repair
Work efficiency gaps on first visit—same reviewer noted technician left to retrieve hydrojetter mid-job and suggests requesting it upfront to avoid delays
What To Watch Out For
Pricing runs above market expectations—one reviewer with complex sewer line job (35-foot coil removal, jackhammering, hydrojetting) gave 4/5 specifically because price was too high despite excellent workmanship
Work efficiency gaps on first visit—same reviewer noted technician left to retrieve hydrojetter mid-job and suggests requesting it upfront to avoid delays
Quality & Professionalism
Thorough workmanship and attention to detail—technicians caught critical issues (water pipe inches from sewer line) that other contractors missed, used advanced equipment (hydrojetter), and double-checked tolerances
Burst pipe emergency experience—handled frozen pipe burst professionally with friendly service and quick resolution
Communication
Transparent communication—technicians showed work photos, answered questions without resentment, and explained findings clearly
Pricing runs above market expectations—one reviewer with complex sewer line job (35-foot coil removal, jackhammering, hydrojetting) gave 4/5 specifically because price was too high despite excellent workmanship
Pricing
Repeat customer track record—one reviewer (property owner/business operator) has used ACME multiple times and praises consistent fair treatment
Pricing runs above market expectations—one reviewer with complex sewer line job (35-foot coil removal, jackhammering, hydrojetting) gave 4/5 specifically because price was too high despite excellent workmanship
Customer reviews
Reviews from Google, Yelp & more
Tremendous service. Called on a Wednesday night for a septic inspection and pump. They came out on Thursday and inspected and pumped and diagnosed a significant problem. They came back on Friday and completed the work at a reasonable price, with permits and inspections, all done properly. I’m pleasantly stunned by their speed and punctuality, impressed with the friendliness of their team, and a very happy customer. Great job.
Acme Plumbing was absolutely fantastic. We had a burst pipe after it froze, and they came through when we really needed help. The team was friendly, professional, and incredibly easy to work with during a stressful situation. Their pricing was the best we found—especially for an emergency call—which was a huge relief. They fixed the issue quickly and did a great job. I can’t recommend Acme Plumbing enough and would definitely call them again.
The Acme tech was great!! Shane was helpfully informative + showed photos of the tank interior. He was pleasant & professional. Very impressive! Thank you! I will certainly use Acme for regular maintenence to keep the septic system in good working order.
👏 👷 Huge props to pro plumbers David M. and Layne D. No cut corners - Layne located sewer line was only inches from our water pipe! Other techs did not spot that and would've broken it. David was expert with eqpt, double-measured tight tolerances, detailed in checking everything. Layne expertly handled multiple heavyweight machinery. Both were courteous and respectful, showed me their work, didn't resent my questions. They left to get hydrojetter - I suggest requesting hydro be brought when they first arrive to avoid work delay or traffic. The only star missing is price 💰 - a lower quote or discount makes a difference to people responsibly taking care of their only place to live, because with usage comes property maintenance!🏡 Problem was Sewer line backup in basement. They had the tough job of removing a 35-foot coil stuck in our sewer pipe Involved exactly locating and jackhammering and sledge hammering a section in the concrete slab and cutting pipe to reach twisted coil. Did standard camera check of sewer line with huge powerful snake line cleaner machine unlike all the other technicians, and snaked line full length of front yard to cut clogging roots. Best part was the massive hydrojetter that power-flushed the sewer line out to the street. Nothing left to clean! 😃Whole house water restored. Toilets react too - treat them nicely!🚽 🪠 🧻
ACME plumbing is honest, they know what they’re doing and price the jobs fairly. I recently had a tenant that reported a water leak that ended up being under the porch after the curb-stop shutoff valve. ACME plumbing was quick to respond and had the new water meter pit installed in less than 4 days after calling them and putting down the deposit for work! That meant minimal time without water for my tenant! I have used ACME multiple times in the past, and they have always treated me fairly on the jobs I’ve had them do for myself and my business. If you have a plumbing problem that needs fixing I highly recommend their service! They will treat you right and won’t jerk you around.
Business details
Service area
Based in Lawrence. Serves 10 nearby cities within 20 miles:
ACME Plumbing, Drain & Septic Service