Ace Emergency Plumbers Golden CO
Plumber · Golden, CO · Open 24 hours per Google listing
Our verdict
77 of 100 analyzed reviews are 1-star with 78% negative sentiment; slow_response cited 17x and unprofessional 12x, despite a 5-star Google badge from just 2 reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
The 2 recent Google reviews describe quick fixes and a disciplined crew
1 cited review
“The drainage problem was fixed quickly. The plumber also gave useful maintenance tips.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Overwhelmingly negative record: 77 of 100 reviews are 1-star and sentiment runs 78% negative
“No one will return any calls, do what they say, or provide any form of acceptable customer service!”
1 more cited review
“Stay away from this place. Rude counter sales people. It's like you are disturbing them to help you find something.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Reviewers report being billed above the agreed price and then ghosted (surprise_fees theme x2)
“the price on the contract was $5000 over the agreed upon price. I contacted the manager Scott and he told me he would see what happened.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Unresponsiveness pattern: multiple reviewers say no one returns calls or follows through
“No one will return any calls, do what they say, or provide any form of acceptable customer service!”
slow_response is the top theme (17 of 100 reviews), with reviewers reporting calls and texts going unanswered for weeks
“the price on the contract was $5000 over the agreed upon price. I contacted the manager Scott and he told me he would see what happened.”
1 more cited review
“No one will return any calls, do what they say, or provide any form of acceptable customer service!”
unprofessional conduct flagged 12x, with reviewers calling staff rude and dismissive
“Stay away from this place. Rude counter sales people. It's like you are disturbing them to help you find something.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We bought a 2016 GD Momentum 397TH in March of 2024, Craig was our sales person. It had snow all over the unit and was really clean inside.. the slides were out and everything worked. I specifically asked Craig if there were any previous issues with this unit and was the roof properly sealed and taken care of. He said yes of course. We made the deal! We pulled this camper twice.. well 3 times if you count the pull …”
“DO NOT GO HERE they only care about screwing you over on a sale! I got an RV from here and after I signed the papers they will not return my phone calls. I then realize after I get home and calling the finance company they got me interest charges more than they sold the RV for. Who does business like this. I was told 13% finance BUT find out it's actually 113% finance. I was also told under the bed was the …”
“Cross posting from Google Reviews... About as close to an abusive experience with their Service Department as it gets. Sam Morgan (Customer Service Manager) should be fired for his conduct towards my family. Our $100K RV has sat in their shop for 11 weeks pending repairs under warranty - which was a $13K package we were sold by your Sales Rep to cover any and all interior mishaps - and not one thing has been …”
Positive
“This was one of the most reliable plumbing experiences I’ve had. The team was disciplined, well-trained, and focused on quality work. They resolved the issue quickly and made sure everything was in proper working condition before leaving.”
“I recently traded in my travel trailer and ordered a class B Winnebago Travato. My experience with my salesperson. Nick A, was very good. There was no pressure to buy a class B on the lot as I wanted very specific items on my unit. He checked for units around the country to find one, but we decided to order my unit to fit my needs. He was very knowledgeable and careful on my order before we signed. The price, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: May 2026.
Across platforms
Google shows 5★ from just 2 reviews, but the 100 analyzed (mostly Yelp) skew to 77 one-star ratings and 78% negative sentiment — the badge is not representative.
Should you hire Ace Emergency Plumbers Golden CO?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Ace Emergency Plumbers Golden CO?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Ace Emergency Plumbers Golden COisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Evergreen · Westminster · Littleton · Rollinsville