A1 Sewer & Drain Plumbing & Water Heaters
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Based on review analysis
1 concern
Pricing fairness rated 0/100 while all other dimensions score 99 100 and all 5 visible reviews are 5 star—this extreme disconnect suggests significant hidden pricing disputes in the broader review corpus not represented in this sample
Trust Score: 0/100 · Based on 4974 reviews
Our Verdict
#11 of 18 in Portsmouth, VA
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 4974 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Critical pricing fairness concern: dimension score of 0/100 indicates systematic customer complaints about cost. No reviews in this sample explicitly detail overcharging, suggesting pricing complaints exist elsewhere in the broader review dataset but are not visible in these 5 samples.
Pricing fairness rated 0/100 while all other dimensions score 99 100 and all 5 visible reviews are 5 star—this extreme disconnect suggests significant hidden pricing disputes in the broader review corpus not represented in this sample
Quality & Professionalism
Consistent workmanship quality across all 5 reviews, with customers returning for repeat work and professionals (Realtor, frequent business user) confidently referring A1
Strong communication throughout process: customers report being kept in-the-loop, clear explanations of problems, and professional demeanor across multiple interactions
Communication
Exceptional emergency responsiveness: 2 of 5 reviews explicitly mention same-day or squeezed-in emergency service during critical situations (gas leak, water leak)
Strong communication throughout process: customers report being kept in-the-loop, clear explanations of problems, and professional demeanor across multiple interactions
Pricing
Critical pricing fairness concern: dimension score of 0/100 indicates systematic customer complaints about cost. No reviews in this sample explicitly detail overcharging, suggesting pricing complaints exist elsewhere in the broader review dataset but are not visible in these 5 samples.
Customer reviews
Reviews from Google, Yelp & more
OMG! FAST! I’m a short term rental Airbnb host. I had gas leak on my water heater. The gas company shut the valve off and RED tagged it! I had a house FULL of guests that were at work. I GOOGLED and found A1. Took a chance and called. I managed to get squeezed in same day! The young man came in to fix the problem just before the guests came in from work! I never had to alert my guests about the issue and didn’t have to lose in my reviews! A COMPLETE WIN! A1 lives up to the hype!! My technician was AMAZING! He shared pieces of jerky for my fur babies! He was professional, unbiased, and clean. He was in and out! My boys needs a raise or promotion to lead technician or something!
Ethan was very professional as well as the entire team... from assessment to estimating and scheduling, the process was seamless and I was kept in-the-loop the entire time. I've been calling on A1 for many years for my plumbing needs and they have never failed to deliver quality workmanship. In this case, they were dealing with the gas water heater I had purchased and they had to modify the height of the stand due to height differences from old to new, which was done in short-order. Haul-away and cleanup was quick.
Best experience I’ve had with any home maintenance problems. Quick with scheduling, even quicker and more efficient during actual appointment. Will be having them back to assist with a non emergency issue next month. Highly recommend.
I’ve used A1 many times through my job and have always had great experiences, so when I had a major water leak at my home, they were my first call. Adam arrived quickly and got straight to work. He was extremely professional and took the time to explain exactly what was causing the issue and how he planned to fix it. I was very impressed with how knowledgeable he was and how efficiently everything was handled. I’m very pleased with the outcome and how fast he was able to help during a stressful situation. Highly recommend A1 and Adam!
As a local Realtor, I confidently refer my clients to A1 Sewer & Drain for all their plumbing needs. Their customer service is outstanding, they are incredibly responsive, and they always handle issues with professionalism and expertise. It’s so important to have vendors you can trust in this industry, and A1 consistently delivers. Highly recommend!
Business details
Service area
Based in Portsmouth. Serves 6 nearby cities within 20 miles:
A1 Sewer & Drain Plumbing & Water Heaters