A. Mann Plumbing LTD
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Three separate reviewers report confirmed appointment with no show and no contact — in two cases, tech never arrived after day before text confirmation (51A1wnCCbUQS1gwajeKY, C4x62EoyD7lY7MjPRtic)., upselling concerns
Trust Score: 0/100 · Based on 131 reviews
Our Verdict
#9 of 15 in Westerville, OH
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 100 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 131 Reviews Tell Us
Emergency Response
fast_response=27 across 100 analyzed reviews; Sunday afternoon sewer backup answered and resolved same day (dlFT1Ug2jB30QJU6Bu03); completed jobs three other plumbers had abandoned (GlkAljvpTQm7EmQKw1LQ).
Appointment no-show documented in 3 reviews spanning multiple years (C4x62EoyD7lY7MjPRtic, K1EKhrS2NpBC7L9gE6Ip, 51A1wnCCbUQS1gwajeKY); booking lead time of 2 weeks confirmed for non-emergency (K1EKhrS2NpBC7L9gE6Ip).
What To Watch Out For
Appointment no-show documented in 3 reviews spanning multiple years (C4x62EoyD7lY7MjPRtic, K1EKhrS2NpBC7L9gE6Ip, 51A1wnCCbUQS1gwajeKY); booking lead time of 2 weeks confirmed for non-emergency (K1EKhrS2NpBC7L9gE6Ip).
2 reviews mention membership programs or upselling
Three separate reviewers report confirmed appointment with no show and no contact — in two cases, tech never arrived after day before text confirmation (51A1wnCCbUQS1gwajeKY, C4x62EoyD7lY7MjPRtic).
Upselling concerns
Quality & Professionalism
fair_pricing=7; workmanship=14 across 100 analyzed reviews; copper pipe repairs praised for craftsmanship quality; 20-year customer retention documented (NaZaUY32Xvm2XQFXbAYm, 3LMUxkZe7kyD20r4XWWs).
Communication
Strong communication from office staff (Deborah/Debbie cited by name); communicates at every step per 2yXbrxQlpgAmdaqBe28y.
Pricing
fair_pricing=7; workmanship=14 across 100 analyzed reviews; copper pipe repairs praised for craftsmanship quality; 20-year customer retention documented (NaZaUY32Xvm2XQFXbAYm, 3LMUxkZe7kyD20r4XWWs).
Customer reviews
Reviews from Google, Yelp & more
We have used Mann for 20 years and will continue. Knowledgeable, trustworthy and provided good advice with explanations. David is personable and completed the toilet repair without issue. Thanks.
We have used A. Mann Plumbing several times over the years and always have a great experience. They are prompt, courteous and competent. We recently had a leaking toilet. Ultimately, the toilet needed to be replaced - we weren’t happy with the first toilet and they promptly came out assessed our concerns and had it resolved in two days. We had to have them back bc we still had water on the floor - turns out we also had a leaky shower faucet. That was fixed promptly too. Deborah in the office is really great to work with too!
Mann completed a job that three other plumbers were unable to finish. I was very impressed with my plumber's skill and that he had the parts in his truck that my job needed. This is no small thing, since I ordered several parts for the job myself that my previous plumbers didn't have, who then didn't return to finish the job. This was my first experience with Mann and they are now my "go to" plumber."
I called A Mann for an estimate. We made an appointment. They texted the day before for confirmation and I answered and confirmed the time and date. When the time came, they didn't text, call, or show up. I called and left a message for them to text me. They didn't text, call, or show up.
The plumbers arrived maskless so we asked if they were vaccinated. One was, one wasn't. We asked him to wear a mask. He came in with a gaiter, which is the least effective mask. Sure, he has the right to refuse a vaccination, but he (and his employer) have a responsibility to not spread a deadly disease to their customers. No other delivery or service person has come to my door unmasked.
I called Mann plumbing at about 8:30am because we had a main water leak. They literally showed up at my door 15 minutes later. I am not plumber, but it was pretty obvious as to where the leak in the yard was because water was bubbling up...the reason I mention this is because we had 2 estimates the day before recommending we have some other professional come in with fancy equipment to pinpoint the leak, which was going to be an additional $300-400 cost. I told both of the men from the two different companies exactly where we suspected the leak to be and neither of the men took the time to dig maybe 4 inches down to inspect but just recommended this other service. I even asked "how can you fix the leak, but you can't find it?" in which the reply was: we can take your word for it and dig here, but if its not there its going to take thousands of more dollars. Seemed odd, and I felt like I was getting scammed by putting fear that the leak might not be in the obvious place so I would buy unnecessary services! Anyways the employee from Mann plumbing, one being the owners son, dug a few inches down and said yup! that is where it is coming from. We can fix it this afternoon and the price was 2-3 times less than the other two estimates from two main companies around Columbus that advertise on TV. The two workers were very personable, were very nice to me and my two year old daughter who had to sit outside and watch all the action. They called us over and let us see what they were doing. By the end of the day we had two additional workers at our house helping out so everyone could get the job done and go home. They all seemed happy and like they were having fun. I like that the company is family owned and operated and I think that it really showed as they took pride in their jobs. The other two companies from the day before had to confirm with "management" what they could quote the job as, which I didn't understand why you would send someone out that can't even give me a straight answer quote? and why you send someone who isn't even an actual worker? One company, Mr Rooter plumbing, actual sent out a tech to confirm what I told them on the phone was true, and then sent out another person to give a quote...no wonder their price was triple-seems like a good waste of company money to send out someone to confirm what I said on the phone to be true! I told the tech "I'm sorry they wasted your time and sent you out here. I told the dispatcher on the phone I had a confirmed water main break from the city just that morning" But apparently they didn't believe me.... Anyways, if you want a plumber to give you straight answers, have common sense that is not blinded by upper management, the actual worker being the one who also gives you the quote, the company to be family owned and operated then they are the right plumbers for you! oh, I should mention, one of the other estimates said it was going to take 8 hrs. Mann plumbing had the job done in about 3!
2/22/2025: We just witnessed something extraordinary. The two-man team from Mann Plumbing, including owner Mo, spent from 9:00 AM to 4:00 PM at our place, working their hearts out to fix our complex plumbing problem. Two of three lengthy drain pipes from the house to the septic system were blocked by tree roots, causing a backup of sewage so bad that it flowed out from under the foundation blocks when water entered the pipes from drains on the ground floor and in the basement. They made countless trips back and forth from a pipe in the basement crawl space (through which they ran a camera and a larger rooter) to a spot outside, where they had dug down to and cut into the pipe system at a critical juncture (through which they ran a camera and a small rooter). They endured temperatures in the low twenties and single-digit wind chills all day as they performed this difficult and filthy work and slowly but surely got the pipes completely unblocked. Flashback to two weeks earlier: The flow under the foundation blocks had begun and then worsened rapidly shortly before we were to be out of town for a week. Mann came soon after we called them, quickly diagnosed the problem and ascertained that a third pipe, leading from the second floor and its sinks, toilets etc. was not blocked. We were thus able to get ready for the trip, give instructions to our house sitter, and defer the major work until shortly after our return. While we were gone, Mann had the utilities marked (required since they would be digging down to the pipe), and the recent work happened as soon as possible after we came home. To say that we were very happy with the reasonable amount Mann charged for all this work would be an understatement! Our recent great experience with Mann Plumbing is just one of many. They have been our plumbers for decades. We have always been completely satisfied with their work. They are consummate professionals, as reliable as the day is long. Their workers are friendly and courteous. They are thoughtful and respectful of our property, taking pains to minimize dirt and debris and never failing to clean up after themselves. We are mindful that they are fully bonded and insured, but they have never caused any damage. We feel fortunate to have found plumbers like Mann and cannot recommend them highly enough. 3/2/25: Once again we had an A+ experience with Mann Plumbing. Jeremy installed a new hot water heater at our place, and we couldn’t be happier with the job he did. He called well before the window that had been established when we made the appointment, and he arrived minutes later. He was friendly, courteous, neat and tidy. He was very efficient. His high skill level, indeed his complete mastery of his trade, was obvious. The water heater itself is a upgrade from the one it replaced. We feel it’s price and the price for Jeremy’s labor are very reasonable. Thank you, Jeremy. Thank you, Mann.
Problem: General service call to determine what was causing water spots on living room ceiling. Date of repair: Monday, 03/21/11 Cost of repair: $142 The price included approx. 45 minutes of diagnosis/labor, new showerhead and its installation, and re-caulking shower faucet with silicone. Comments: I had called Mann Plumbing the Friday before (03/18) and I believe I spoke with the owner about my situation (I had water spots on my living room ceiling. Directly above that is my bathroom, but I had some friends over to check it out, and they thought the water spots may have been from problems with the vent/flashing, not the plumbing). Since I live in a condo, if it was indeed a roof problem, the association would be responsible for the repair, but if it was a plumbing issue, it would be on me. The owner was very understanding of the problem and suggested a couple different options (sending someone out, or marking the spots with a pencil to see if they grow in size after showering or a big rain). I opted to have someone come out, and they offered to come the next day, but I chose to wait until that Monday. They arrived right at 9:00, as promised. The owner's son, Robbie, came out, and he was friendly and helpful. He did not think the spots were a result of the ventilation or flashing, and he thought perhaps my friends may have fixed the problem by caulking the shower faucet. He did notice that the showerhead had a stray stream, and perhaps water was coming in behind the faucet from this stream, so he recommended replacing the showerhead and re-caulking the shower faucet with silicone. He checked the tub area to see if there were any other areas of concern, and he checked the toilet as well to make sure it wasn't the problem. Mann Plumbing offers a $5 discount to Angie's List members with a coupon, or $10 off with the coupon plus donation of a canned food item for a particular food drive they are help out with (love the community involvement!). I chose Mann Plumbing for several reasons: --I got their name from a coworker who has used them several times. --They have been providing plumbing services to the Columbus community for over 50 years. --They have received very good reviews on Angie's List. --They were able to give me an estimate of time and money for the job. --How the owner handled the initial phone call put my mind at ease that they took my concern seriously.
I can't yet speak to their work, but their service is top top notch. I'll find out about their work soon enough. They came out to run gas for a new stove and a dryer. The first things they did were to say hi to my pup (who was being a brat and barking), shake my hand, and put dust covers on their shoes - which I appreciated. One look at the lines coming from the basement and they showed me that it was quite risky to use the line already going to the attic to run the dryer too. They said it would likely starve the furnace, meaning I'd have to climb into the attic to relight the pilot every time we did a load of laundry. No bueno. To do it right would mean several holes in our walls and floors, equating to a ~$1500-$2000 job just for the gas. His recommendation: don't pay them anything and just buy an electric dryer. Then he looked at the stovetop and, because it's over drawers, highly recommended that we first buy the range we want, then he'd run the gas lines and install the stovetop. Although I was ready to do it today, and he was willing, he strongly advised for me to have him come back later as it could mean multiple holes in the floor and he couldn't guarantee the work once I started fussing with it. So, rather than have an efficient day with the possibility of an upset customer later, they left without any payment for nearly 45 minutes of scoping out the job and giving recommendations. IN SUM Cons: - It can be a little challenging to get the secretary on the phone right away (she calls back w/in 1-3 hours), but (big pro) you can text the main number and she's quite responsive. Pros: - Willing to sacrifice their own profit margins to make sure I was happy - Prompt. They gave themselves only a 30-minute window to arrive and showed up right on time. - Willing to fully explain the situation. Makes professional suggestions for my own good and was willing to do the work if I insisted. - Friendly and easy to chat with I'll be hiring them to do the stovetop as soon as I've got all the materials. I've never hired a plumber before but it's rare to get this level of service in anything.
My family and I have just moved to the Columbus area from Chicago and one of the hardest things when you move is trying to find good reliable services. It was actually my painter that found A. Mann Plumbing. (They were at a neighbor's house and he took the number down for me) Based on their ratings here I decided to give them a call. My father lives with us and one of the main reasons that I bought the house I did is that the basement has a large portion of it finished with a walk out to the backyard. However I did not want him to climb the stairs to the main level (where the washer and dryer are) while carrying a laundry basket. Thus I wanted a washer and dryer installed in the unfinished portion of my basement. (So NEW water line and NEW gas line) They came out - on time - to take a look and quote me a price. He took the time to walk me through how he would do it, why he chose the location for the appliances that he did, and how easy it would be to tie right into the existing gas line. (Remember - this is the unfinished part of the basement so everything was already exposed) The price he quoted was EXTREMELY good and very fair. When it came time for installation there were no issues. Everything was done that day and continues to work flawlessly. (Please note that I purchased the appliances from Best Buy so they were the ones that did the actual appliance hook up) I did have them come back to our home for sink / disposal issue. They took their time and spent about 2 hours cleaning out the drains all the way to the curb. The fee was only about 130. When it happened again about 2 weeks later they came back - FREE OF CHARGE - to correct (it was our fault). So now we know what not to do AND they fixed the issue without charting us. I would highly recommend this company to anyone.
I needed someone to come and clear out the kitchen sink drain. It was showing signs of clogging. By the time my appointment rolled around - it was clear it needed help! I looked in my files for old receipts to find out who did the work before. I recall having a good experience and wanted to have the same servicer back. I found the Mann Plumbing invoice and reached out to them via either their website, Yelp or email. I forget which. Whatever I did, they quickly responded and offered some available dates and times. I was in no hurry so I picked an appointment window that worked. It was a 4 hour time frame but I was told I would get a call 30 minutes prior to their arrival. Sure enough, I got a call almost exactly 30 minutes prior to their visit. The plumber and a helper arrived, looked at the kitchen sink set up and checked out the pipe in the basement. They grabbed some tools from their truck and went to work. I work from home so I went back to my office to continue working. They maybe worked a half hour - not making too much noise and then I heard the water running for a while. They had told me it would be one of two costs - depending on which tool they needed to use. As it turned out, the cheaper option did the trick. They cleaned up after themselves even taking the gunk they pulled from the pipes. They probably left the under sink area cleaner than when they arrived. I received the invoice and was happy to see the cost was within a few dollars of what it cost 4 years ago. I gladly paid and let them know they'd hear from me again in 4 years to clean the pipe again - if not sooner. I highly recommend Mann Plumbing as they are responsive, accountable, communicate well and get the job done as promised!
Called Mann Plumbing based on comments & ratings found on Yelp after I was disappointed in the treatment and lack of professionalism from our previous residential plumbing company. Needed Main Shut Off Valve replaced or repaired as it was starting to drip & weep after 20 years. Robbie from Mann Plumbing arrived on time and was so professional and efficient, I was floored by the exceptional service. I was expecting to just get an estimate for the work, but after Robbie diagnosed the real issue and offered a fix that would not "drain my checking," I decided to have the work done on the spot. I also felt that I could trust his opinion & honesty 100% that the work was not a band-aid, but rather a permanent fix that did not require a costly rebuild. THANK YOU! There is a marked improvement in how the valve feels now when I shut off the water to our house and no more weeping. The repair was so quick & perfect, I decided to ask about a couple of other minor issues I was having with a toilet and dripping Moen shower. Robbie did not hesitate to look at both issues for me and gave me a reasonable quote to fix both other issues. both additional issues were 100% repaired in under 30 minutes. This is a family owned local business and it shows. They care about their customers well-being. From scheduling the appointment, to getting a pre-appointment reminder, to final invoice, MANN PLUMBING gets an A+++. I will not hesitate to call MANN PLUMBING first for our future plumbing needs and highly recommend them.
Very pleased with the work that was done. Courteous and professional service. Requested service for a leaking showerhead in the master bathroom. I purchased parts myself to repair, but the screw holding the handle had corroded and I stripped it to a point where there was nothing to grab onto. Frustrated I finally decided to seek professional help and I got it with A. Mann Plumbing. Nick came out to my house about 10 minutes before the schedule appointment and was in and out within 30 minutes. He was able to get the shower faucet handle off and still keep it in tact. He was also able to find a replacement screw in his truck to put the handle back on. I was thrilled that he was more than willing to use the parts I had purchased and install them himself. I was able to save money by not having to purchase a new handle since he did a great job of removing it and I didn't have to buy new parts to fix the leak. So much thanks to A. Mann Plumbing for that. I also appreciate they were able to give me a scheduled appointment time. I had an appointment scheduled with another company, but they were only able to provide me a 5 hour window. A. Mann even called me the day before to ask if I wanted to move my appointment up to then, but I wouldn't have been able to make it home in time. A. Mann Plumbing is the way to go!
I called Mann Plumbing on a Monday, at the recommendation of a co-worker. They were able to stop by the next day, on Tuesday 7/21/11. I asked them to look at two problems- the kitchen sink had a leak underneath and the master bathroom sinks were dripping, plus one of them needed the drain fixed so it would move up and down. Robbie and Mo were awesome! They were at my house for just less than an hour. The kitchen sink was fixed with some new, rubber D-rings. The bathroom sink drain was fixed with a new horizontal rod. Robbie also called Moen and asked about new faucets and parts. Apparently Moen offers a lifetime warranty. Rather than fix the dripping sinks with new parts, Robbie was able to get Moen to send the replacement pieces. He will be stopping back to install them next week! My total for this visit was about $120, but I was able to get a $5 discount by donating a canned good. Mann Plumbing collects canned goods for a local food pantry, which I think it awesome. I will definitely be calling them in the future for any plumbing issues! Thanks Mann Plumbing for being a great, local company!
Truly awesome and outstanding service. Water heater expansion tank blew a hole on Sunday afternoon and things were not going well. Called A Mann first thing on Monday morning and was very fortunate that they had an opening that morning. They were extremely informative on the initial call and pretty sure they knew what was required 4the repair. The service technician called to let me know he was about 15 minutes out. He showed up on time and was extremely careful with covid and very knowledgeable of the situation. He checked out the expansion tank and the water heater and confirmed the initial resolution I was given over the phone. Work was completed promptly and the cost was very reasonable. They could have told me I needed a new water heater as well, but they were honest and said that it should still last me 3 to 4 more years and just replaced the expansion tank. Couldn't have asked for a better overall experience! When I need my new water heater there's no question I'll be calling them again.
Business details
Service area
Based in Westerville. Serves 3 nearby cities within 20 miles:
A. Mann Plumbing LTD