A&L Plumbing, Heating, and AC Repair
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Budget-Friendly
Fair Pricing ✓
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No significant concerns in reviews
Trust Score: 0/100 · Based on 191 reviews
Our Verdict
#4 of 11 in Marlborough, MA
- Emergency and same-day calls
- Budget-conscious homeowners
No major caveats
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 191 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses
Quality & Professionalism
Owner Paul schedules quality assurance visits post-install; customer-facing staff across multiple roles (install, project management, sales) all praised for social and technical skills
Pricing
Pricing 20% below local comps cited; gave straight talk and fair price with no upselling tactics
Customer reviews
Reviews from Google, Yelp & more
We recently had to have our furnace & A/C replaced (along with some other plumbing & electrical work) and A&L was great during the whole process. Every person (and there were many) we worked with both in person and on the phone was courteous and professional. Additionally, our initial issue with the furnace happened to leave us with no heat on one of the coldest nights of the year and A&L provided us with space heaters to make that night tolerable (and quickly got the new furnace installed the next day). I would recommend A&L to anyone and will continue to use them for any future needs.
Huge props to this company for excellent customer service, quality work, and pricing that was 20% cheaper than area comps. Brandon and Jacob were excellent. Friendly, professional, transparent, and got the job done quickly! Highly recommend. Bonus - they were so sweet to my cats.
Really happy I chose A&L for my furnace service this year. They were on time, professional, polite, and quick. Best of all, as a woman I find that often when I call for a service like this I get a lot of mansplaining, but Brandon and Lucas answered my questions without a trace of condescension. Much appreciated!
My experience with A&L Plumbing installing a new Air Conditioning system was excellent. Every employee--Tony who examined my house and quoted the job, Caitlin who managed the project, and Mike and Matheus who performed the installation--had fine social and technical skills and was a pleasure to work with. And Paul, the company owner, has scheduled a "Quality Assurance" visit to check that the system and service meets his standards. All decisions regarding equipment selection and installation details were discussed with me, and the system has a web interface. If anything goes wrong, A&L and I (on yet another app) will be notified immediately. A&L's price was not the lowest quote we received, but they were in the ballpark, and their pre and post job service can't be beat!
I wasn't a customer, and or gas furnace died (cracked heat exchanager), they owner and the salesperson came the next day, assessed our needs, and the next business day, our new furnace was installed. We got straight talk and fair price. We got emails and text about when they were coming. They did what they said. Lukas, the installer and his co-worker were fantastic. We called around and many companies said they dont service gasetc. We're very happy w A&L.
Business details
Service area
Based in Marlborough. Serves 22 nearby cities within 20 miles:
A&L Plumbing, Heating, and AC Repair