A-1 Rooter Guy Plumbing & Septic
Plumber · Bristol, TN · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Fast emergency response (1-2 hour arrival) with excellent sewer work, but billing practices are inconsistent—some customers praise fair pricing while others report surprise charges and inflated faucet repair costs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews highlight rapid emergency response times, including after-hours availability (6 PM calls answered, 1-2 hour arrival)
2 cited reviews
“Terrific response, quick, and efficient”
“They just saved us thousands in sewer line replacement!”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Effective at handling major sewer issues—one reviewer credits them with preventing thousands in additional sewer line replacement costs
1 cited review
“They just saved us thousands in sewer line replacement!”
2 of 5 reviews explicitly mention fair or reasonable pricing
1 cited review
“Started adding extras that were never mentioned”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two 1-star reviews (40% of sample) cite price gouging and billing disputes—one customer reported the incident to the Better Business Bureau
“Started adding extras that were never mentioned”
1 more cited review
“Charged $450 to replace a faucet for 30 minutes work”
Red flag
Significant discrepancy between 5-star Google reviews and older 1-star reviews suggests potential ownership or operational changes; reviews span from 2015 to 2026 with no recent negative feedback but unresolved historical billing complaints
“Charged $450 to replace a faucet for 30 minutes work”
2 of 5 reviews report significant billing issues: undisclosed additional charges added after work completion without prior customer approval, and a $450 faucet replacement charge for 30 minutes of work
“Started adding extras that were never mentioned”
1 more cited review
“Charged $450 to replace a faucet for 30 minutes work”
Communication gaps documented in at least one review where extras were added and charged without mention before the work was performed
“Started adding extras that were never mentioned”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I don't usually rate companies, however, this one was so bad I feel I need to say something. I called and asked for the price to empty my tank and was told a reasonable price. So I had them do the work and after he was done he started adding extras that were never mentioned. He tried charging me another $100. If you're going to charge a customer extra talk to them before you do the work that way they can decide to …”
“Mike is the owner/operator and is a complete rip off!!!! DO NOT HIRE. I called him to come to my rental property to check out a faucet that was not working. He ended up do the work without giving me an estimate first and charged $450 to replace a faucet and was only at the house for 30 minutes!!! I'm reporting to the better business bureau.”
Positive
“Terrific response, quick, and efficient. Highly recommend.”
“Excellent service. Called them on a dark rainy night and they showed up in an hour, fixed our clogged sewer line, charged a fair price, and had a great disposition. I say, use them first. 🥇”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 8 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire A-1 Rooter Guy Plumbing & Septic?
Best for
- Emergency and same-day calls
- Drain and sewer work
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own A-1 Rooter Guy Plumbing & Septic?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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