911 Rooter And Plumbing
Plumber · Northglenn, CO · Open 24 hours per Google listing
Our verdict
911 Rooter & Plumbing holds 4.0★ on Google but Yelp tells a starkly different story — 32 of 43 analyzed reviews are 1-star (74%), with recurring complaints of $150+ after-hours fees stacked on top of $400-800 service charges and technicians not showing for scheduled appointments.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 43 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day availability for drain clogs documented in at least 1 Yelp review — technicians arrived and resolved a sewage backup before Thanksgiving when other options weren't available
1 cited review
“I had a backup that filled my washing machine with sewage from a plugged pipe in the basement of my townhouse. I called 911 Rooter & Plumbing. Fortunately, they were able to come same day. Thomas and Jose figured out where the clog was, gave me a fair estimate, then rooted thru it”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Stacked after-hours fees: $150 dispatch callout + $400-800 line clearing cited by multiple reviewers as predatory pricing on customers with no other late-night options
Cited in 3 of the 43 reviews we analyzed.
Red flag
Technician no-shows on scheduled appointments with zero proactive communication — dispatcher acknowledged being stuck at another job but never called customer
“Scheduled an appointment around 3:00-5:00pm, noone showed up, called them and was told they are busy at a jobsite will arrive in 2 hours. 2 hours passed and still noone showed up. I Called back and was told we will have to reschedule.”
Red flag
Vendor creditor reported non-payment of bills (Yelp) and receptionist conduct flagged as 'one of the rudest people' encountered — business accountability concerns
Cited in 1 of the 43 reviews we analyzed.
Missed scheduled appointments without notification in 2 documented cases — dispatcher promises 2-hour windows that go unfulfilled with no proactive callback (themeCounts.communication=1 negative)
“Scheduled an appointment around 3:00-5:00pm, noone showed up, called them and was told they are busy at a jobsite will arrive in 2 hours. 2 hours passed and still noone showed up. I Called back and was told we will have to reschedule.”
After-hours upcharge structure ($150 callout fee + $400-800 service fee) draws repeated overpricing complaints — themeCounts.expensive=8 across 43 analyzed reviews
“This is the most expensive rooter company in town. They charge a $150 just to show up and then charge $700 for a 20 minute job. Do not use them they have no care for customers.”
Cited in 3 of the 43 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 43 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I didn't have an issue paying the $175 after hour fee, but when the tech told me they were going to try to charge $400 to clear out a kitchen drain line, I was shocked. Absolutely ridiculously overpriced. Obviously taking advantage of people that need help after hours.”
“Call ANYWHERE else if you need plumbing work. Do not get scammed! If you have a small leak on a residential line, look up Shark-Bite fittings and YouTube videos on how to install. Called 911 Rooter around 7:55PM on a Friday night due to a pinhole leak from our hot water line from the hot water heater. They said the tech would arrive no later than 150-minutes (about 10:30PM) and immediately charged our card for …”
“Think twice before calling them. We had a mainline back up in our rental after hour, called them and said they would come out for $150 "after hour fee" since this was around 10pm, the tech that showed up said it'll be another $580-$800 ON TOP of the $150 that was already charged to clear the line!!!! He seems reluctant to do that job as if he could careless if we say yes or no. We have had to clear out mainlines …”
Positive
“911 Rooter & Plumbing was an absolute godsend from the minute I called. I host an Airbnb property in Denver and the previous guests had clogged the toilet, and I only had a couple of hours before the next guests were due to check in. I called a few other plumbers in the area who weren't able to make it over for a number of hours, but when I got in touch with Angela at the 911 Rooter office, she immediately …”
“Very reputable company. They stand behind their work and truly have a lot of integrity. I highly recommend this company.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2020.
Across platforms
Google shows 4.0★ across 552 reviews; Yelp sample (43 analyzed) shows 32 of 43 reviews at 1-star (74% negative). Significant gap between platform ratings warrants caution.
Should you hire 911 Rooter And Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own 911 Rooter And Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
911 Rooter And Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westminster · Littleton