615 Plumbing

Max did a great job of diagnosing the problem and providing a great solution for the fix. I would recommend Max and 615 plumbers for my next plumbing issue.

Extremely positive and helpful. He knew his job very well.

Caleb came out quickly and did an amazing job. Fixed our broken toilet flange!

I decided to do some renovations in my kitchen and the plumber quoted a little over $1800 to put in a new sink and garbage disposal. The cost was extremely pricey but I could not wait a week for the most reasonable plumbers to come out. Now today a couple of weeks later on Christmas day, the piping comes loose and flood the kitchen. We called the facility that states they are 24/7 and are told that they cannot get to us until Tuesday and notified us that we may have to pay a diagnostic fee. A diagnostic fee really??? In addition the rep seemed like she was frustrated because I questioned it. she stated she has a blurb to read and does not have access to warranties or anything that could put my mind at ease. But sitting in my shoes for just few minutes. $1800 is nothing to thumb your nose at, and for that kind of money I spent nothing better not come loose and if it does we damn sure better not have to pay any fee let alone a diagnostics fee. i understand that it is the holiday but if faulty work is an issue then should the company not do what is necessary to right the wrong. As now my holiday is ruined with a busted pipe, wet floor and cabinet, and $1800 gone that I will never get back. My mistake for not waiting the darn week.

Highly overpriced. Do not call them. The owner is obnoxious and has zero respect for his customers. ~$750 for a simple garbage disposal replacement! The service and parts are as expected - nothing extraordinary that will justify the price gauging! Do not believe a word the owner says to justify his prices. He seems to have his talking point well memorized judging by the responses below and my personal interaction.

Used 615 plumbing back in July to fix a leak in the faucet in my bathroom. This is partially my fault for signing the papers before asking for a breakdown, but after the technician left to get the part, I couldn’t help but feel that the price given to me was very high for a simple faucet leak fix. (Over $600) I called a couple of friends/ family members who are in the business to ask if this was a standard price for this job and they each told me what I was being charged was unreasonable. When the technician returned, I asked to see a breakdown of what exactly I’m being charged for and he said they didn’t have one. It’s just one standard price per job. I think that’s entirely unethical and unfair to the customer to not even have transparency on what everything costs and what I’m actually paying for. I told the guy that was there that I had asked around and that price was really high, so he called his manager to see if they could lower the price for me and from my understanding, the manager basically said because I already signed the papers he wouldn’t lower it. My options were to pay them $250 for him to put the broken prices back onto my faucet without fixing the leak or pay the full amount to actually get it fixed. I am a young, single, first time home owner and I feel like I got taken advantage of big time. I went with this company because they had mostly positive reviews but maybe things have changed since those were posted. I want to emphasize that the technician himself, Max, was great. Friendly, professional and clearly felt really bad about the situation. I know it’s not his fault and that he doesn’t make the prices or make the call on lowering it when they are called out for gouging people, so I don’t fault him at all. But it definitely sucked to be taken advantage of.

I would like nothing more than to add an additional star or two based on the kindness of our installers; however, with a handful of mishaps along with the pricing coming in at $3-5K north of many of its competitors, I can only bestow three (3) stars to 615 Plumbing. The Good: Our requested job of having the entire plumbing of our one-story home (~2,100 sq. ft.) replaced was completed successfully within what I'd estimate to be an average duration of time (one week). The pipes have not proven to be problematic since their install. The installers were quite friendly. The Not so Good: During install, the lid covering our master bath toilet's tank was inadvertently damaged (however... I should note that 615 quickly replaced and installed an entirely new toilet for us, which was of slightly better quality than the original). Another hiccup came in the form of leaving an unfinished pipe protruding the wall behind the toilet at its base. Lastly, there were seemed to be an instance where time was a bit mismanaged by our installers. ________________________________::: UPDATE :::___________________________________ Within the last week, we were phoned by the owner of 615 Plumbing, Tyler, who wanted to discuss and potentially improve our experience. After relaying the hiccups we experienced during install (see above), Tyler offered to remedy (or otherwise address) any work we felt was unfinished or unsatisfactory, free of charge. His offer was warmly received and appreciated on our end. As for pricing, Tyler explained his practice of offering competitive wages in the interest of securing an experienced and tenured team. In considering the owner's generous offer to remedy our concerns (and stellar customer service), I've decided to bump my rating to 4 stars. :)

DO NOT CALL THIS COMPANY They will scam you! I had a clogged bath tub. Was told by tech he could unclog it for $450 and I had to sign agreement to pay that before work was done. Tech went into the crawlspace and worked for a while. Then came back to the bathroom to tell me he could barely get his snake into the trap. He said the only way he could unclog it was to replace the old trap with a new P trap. And that was going to cost another $500! Only having one bathroom I agreed on that, I just wanted to get it fixed and him out of my house at that point. So I had to sign another agreement for the additional work. He went back to the crawlspace and replaced the trap. Then low and behold he comes back in the house with a snake to use in the tub! He said it would be easier to use it inside the house! Why did he not try that in the first place! For $450 you think he would have at least tried! Obviously that was all part of his plan to rip me off! The tech also said whoever worked on the old trap last, put duck tape around it to hold it together. I find that really hard to believe. Hiller unclogged the drain about 14 years ago for $270. I wish I would have called them or anybody else.. So yea, I paid $950 to unclog a tub!!! I am sure the response from the owner will be the same BS he puts on all of his other bad reviews. When I first thought about calling them, I saw the 4.7 rating and thought thats not bad. But I failed to read the bad reviews. I am not the only one who has been ripped off by these crooks! Read the other reviews and dont get taken..

The work that they did was good, however it was not what we requested. I called to get an appointment to fix some minor leaks. Technician came and convinced my elderly unknowing husband that we need a whole new water softener and that the one we had and never used was outdated. 1. I didn't call about the water softener 2. You made it seem like that a New water softener was the only option 3 you quoted us a price and said you would give us an $800 discount (that was never taken off the total price! 4 . I left messages with Jennifer at least three times for management to call me and get me a detailed invoice of everything that was none along with cost and labor never received. I strongly believe they took advantage of my husband knowing we did not need a brand new water softener. Our total price was $4800 for something that should have not been. I know they try to talk people into other items because the very first time we used them they said we needed a whole new kitchen sink. After I told them To just fix the leak and I didn't have money for a new sink and we went back and forth the leak was fixed and never another problem with the kitchen sink. Where are the morals of this company is this how you run a professional business getting over on hard working everyday and elderly. I want the next person to ask questions and don't just go with what they say if it do t sound right it's not right So how do rectify the $800 discount and me wanting a complete and full copy of the invoice with the charges?

615 Plumbing charges for an attempt, not a service guarantee. I had a leak in my laundry room and they wanted to charge $500 to unclog a washer line. It was going to be that or several thousands of dollars to build in some features that could help prevent leaks in the future. Not being able to justify the expense to renovate the area, I settled for the unclogging of the line. After not being able to clear the line on their initial attempt, 615 Plumbing left the job with no return to attempt again. They left my washer lines clogged and would not come back to try again. I asked on three different occasions if they would try again, and they said only if I would pay for the renovation with thousands of dollars would they deduct the cost of unclogging the line like originally implied. Please understand, you're paying for an ATTEMPT at a service, not the COMPLETION of a service with 615 Plumbing. EDIT: Though they've replied below with information regarding this job with details on a 'collapsed line', that was not communicated to me as to why they apparently couldn't clear it. They had told me they could use a camera wire to scope out exactly why it seemed to be clogged for an extra charge.

In the aftermath of the winter storm that enveloped Nashville in late January 2026, one of our pipes broke. We called two plumbing companies we had used regularly in the past, and in both cases were greeted by AI answering bots, which informed us we could schedule an appointment four days from then. After being out of power and living from our suitcases for ten days, waiting another four to move back home after getting our power back was not an attractive option. We called 615 Plumbing randomly, were greeted by Shelby (a real person), who kindly and professionally processed our request, indicating they would do their best to come out that day or at latest the following morning. Later the same day, Drake came out and took care of the problem. I've seen reviews of 615 Plumbing noting high prices. I don't know if other companies would have charged us less or more for the same work, but I do know that 615 Plumbing was the only company who responded to our problem quickly - and that to us was worth every penny we paid them. We recommend them warmly and will be using them going forward for our plumbing needs.

Caleb came out to service my home and I am beyond grateful for him! He first started with a full diagnosis of the quality of my pipes which was amazing! I love that now I am fully aware of the integrity of my plumbing system. Next, he got down to the root issue of the call: a clog in my main line! Within an hour, Caleb had resolved the issue. I never once felt like I was being pushed to buy… Caleb showed professionalism and patience with me during the whole process. While I decided what to do, he patiently waited for me and never once pushed me to make a decision. Seriously can not say enough good things about this technician. He could have rushed our appointment as it was his last call of the day but no, he literally addressed every issue with pure knowledge and interest. I am truly shocked at how lucky I got to have Caleb as my tech. Thank you 615 plumbing and Caleb for taking a huge weight off my shoulders.

I called them to find a leak in my irrigation system. The lady on the phone confirmed their advertised $79 diagnosis fee. I asked specifically if that was to find the leak and she said yes and they use sound leak detection equipment. They would give me an estimate of the cost to repair once they found the leak. They came out very quickly and the guys were nice. They looked at the situation and said they would have to go get the leak detection equipment and it would be $500 to find the leak... I quickly conveyed that I thought that was a misleading way to do business... Why would I want to pay $79 to get someone to come out and tell me it would be $500 to find the leak? I feel stupid for falling for a trick. I did what I always do when I feel tricked... I sent them home... In their defense, they did not charge the $79.

Max had good communication instincts and manners. He always called ahead, door knocked on arrival to discuss the day's work, brings the owner into key discoveries or decisions to be made. His solution approach to diagnosing, then designing and installing a new 65 ft of sewer line to replace the circa 1940s collapsed line was always shared aloud, thought of the homeowners wallet and near/long term life spans if the new system. He and his team member worked hard to get the job done in a day, gven the occupants were without water / sewage until the new line in place. Max came back to further clean up, grade the site, and verify our fence was replaced correctly. He shared images of the work done for our homeowner file. Personable, high integrity and technical knowledge.

I called 615 plumbing to come to my house for some toilet issues. Caleb came and perform a diagnostic test and also a bucket test. He presented us with 4 options. We customized our own option using the info of his expertise. He did not pressure us and gave us time to discuss all the options. He was friendly, outgoing, knowledgeable and professional. We asked several questions and he explained the pros and cons. He was at our house approximately 4 hours. He had to go to the supply house and get the needed supplies. As he was installing the new toilet he notice the sink facuet was leaking and rebuilt it. I cannot say enough about Caleb. I will definitely use 615 plumbing and Caleb in the future if I have any plumbing needs.