360 Plumbing Service LLC
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Mid-Range
Based on review analysis
2 concerns
Project abandonment pattern: Homeowner required constant follow up to complete basic tasks, including reconnecting outdoor spigots that were disconnected during work, Property damage during work: Review documents $400 in siding damage caused during project (appears credited but indicates careless execution)
Trust Score: 0/100 · Based on 306 reviews
Our Verdict
#18 of 18 in Richmond, VA
- Emergency and burst pipe repair
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need predictable, consistent service across every visit
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 306 Reviews Tell Us
Emergency Response
Fast emergency response: 2 reviews highlight quick response to urgent plumbing needs, including same-day service on weekends
Emergency and burst pipe repair
What To Watch Out For
Severe project management on multi-month jobs: 1 bathroom renovation took 7 months instead of 1 month with no proactive communication about inspection failures
Poor communication and accountability: County inspection failures were not reported to homeowner; homeowner discovered via independent inquiry after 6+ months
Unprofessional job site conduct: 1 review documents left construction debris, loud/unprofessional behavior from crew, and a bottle of urine left in yard
Project abandonment pattern: Homeowner required constant follow up to complete basic tasks, including reconnecting outdoor spigots that were disconnected during work
Property damage during work: Review documents $400 in siding damage caused during project (appears credited but indicates careless execution)
Quality & Professionalism
Strong workmanship quality: 3 of 5 reviews specifically praise the quality of plumbing installations and repairs
Professional individual technicians: Multiple reviews (Ryan, Zach, Brandon) mention specific crew members delivering courteous, efficient service
Communication
Severe project management on multi-month jobs: 1 bathroom renovation took 7 months instead of 1 month with no proactive communication about inspection failures
Poor communication and accountability: County inspection failures were not reported to homeowner; homeowner discovered via independent inquiry after 6+ months
Pricing
Honest pricing practices: 1 reviewer credits the company with saving them money through transparent advice
Customer reviews
Reviews from Google, Yelp & more
They have a young man, I think his name is Brandon or Brendan, but he was HONEST with me and saved me money. I WILL use this company in the future for several upcoming repairs BECAUSE of this young man who is obviously very knowledgeable. Thank you.
Super professional crew. Ryan came out twice to our location to give us a plumbing quote and came back to do the work. We needed a 3 compartment sink installed and some minor plumbing work. Ryan was efficient, kind, friendly, and extremely professional. Very grateful we chose 360 plumbing for our business needs and will be using them for any future work!
Everyone needs to have a good plumber to turn to for emergencies and non-emergencies! As a busy realtor it’s extra important. That’s why I’m so glad I met Bob and his team 10 years ago when I got into the business. They are who I turn to for my personal needs and business needs. They never disappoint and they always respond quickly. Not to mention they stand behind their work. This weekend, one of my clients moved into a house and had a leaky water valve and the Listing Agent couldn’t get anyone out and I gave her 360’s number and they came out the next day. Thanks, 360 Plumbing
Adequate work quality, but extremely poor project management and professionalism I hired this company in July 2025 for bathroom plumbing work with a rough-in inspection. Their quote was competitive with other contractors I received estimates from - this was not a budget option. The work was not fully completed and inspected until February 2026 - over 7 months for what should have been a 1 month project. Communication and project management issues: In August 2025, I called the county about an unrelated matter and discovered the rough-in inspection had never been scheduled or completed. Only then was it scheduled for August 6th The contractor requested my door code for the August 6th inspection but never showed up to provide access to the inspector, nor did they provide the inspector with the code. The inspection failed due to no access I was never notified of this failure despite being the property owner The county sent three separate failure notices to the contractor over the following months. None were communicated to me In February 2026, I called the county again about something unrelated and discovered the August inspection had failed and remained uncompleted for 6+ months When I proceeded to finish the bathroom based on reasonable assumption the inspection had passed (given months of silence), the contractor attempted to make me responsible for any drywall repairs needed for the delayed inspection Constant follow-up was required to get basic tasks completed, including reconnecting outdoor spigots that were disconnected during their work Professionalism concerns: Left construction debris and trash scattered around the property consistently rather than cleaning up daily Multiple neighbors complained about loud and unprofessional behavior Found a bottle of urine left in the yard Caused $400 in siding damage during work (appears to have been credited) What they did right: The plumbing work itself appears to be functional and passed county inspection When pushed, they did eventually complete tasks and make things right Final product works as intended Bottom line: If you hire them, expect to manage every aspect of the project yourself, including discovering through your own initiative when required inspections haven't been completed. The technical plumbing work is adequate, but you will spend significant time and energy on follow-up, oversight, and pushing for basic professional standards. I got 3 bids and they were the highest, but I went with them due to a past experience for toilet that was positive. Would not hire again despite acceptable final product.
Zach did a nice clean install replacing our shower valve. Had him back a couple weeks later to also replace the valve in our bathtub. I will definitely use 360 plumbing for future needs.
Business details
Service area
Based in Richmond. Serves 3 nearby cities within 20 miles:
360 Plumbing Service LLC