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1R

1st Rate Service Plumbing

Castle Rock, CO
4.8(19 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Budget-Friendly

Based on review analysis

RED FLAGS

1 concern

Solo operator with known capacity constraints: one review notes Travis was 'backed up for days' but still accommodated the customer, suggesting scheduling delays may occur during peak periods

Trust Score: 0/100 · Based on 19 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 19 Reviews Tell Us

Emergency Response

Emergency responsiveness: answered first call and arrived same day for faucet leak; contrasts sharply with competitor's 1.5-hour callback delay

Proactive communication: returns voicemails promptly and sends appointment confirmation texts

Emergency and same-day calls

What To Watch Out For

Not enough data to identify consistent weaknesses; all 5 reviews are 5-star ratings with no complaints about work quality, pricing disputes, or service failures

Solo operator with known capacity constraints: one review notes Travis was 'backed up for days' but still accommodated the customer, suggesting scheduling delays may occur during peak periods

Quality & Professionalism

Not enough data to identify consistent weaknesses; all 5 reviews are 5-star ratings with no complaints about work quality, pricing disputes, or service failures

Communication

Emergency responsiveness: answered first call and arrived same day for faucet leak; contrasts sharply with competitor's 1.5-hour callback delay

Proactive communication: returns voicemails promptly and sends appointment confirmation texts

Pricing

Pricing significantly undercuts competitors; one reviewer notes Travis saved 'THOUSANDS' versus a competing quote of $7K–$11K for water heater work

Not enough data to identify consistent weaknesses; all 5 reviews are 5-star ratings with no complaints about work quality, pricing disputes, or service failures

Fast ResponderGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

C
Cindee Sperry

Our water heater stopped working. We called another company that came out quickly but tried to charge us over 7K for 50 gal. water heater or over 11K for a tankless one. Just from a quick google search I knew I could buy a top of the line for much less. I called my brother who's a master electrician to ask his opinion. He told me to tell the guy to get out of my house. The guy in my house said, "Well, we have to make money." My brother gave me Travis's name/number instead... His company name is 1st Rate Plumbing Service. Travis is his own guy with no employee's so he gets very busy. He was backed up for days but he still made it to our home; Parker to DEN in a reasonable time. He saved us THOUSANDS of dollars! He even did the install on a Sunday with one of his son's assisting. He went above & beyond and we greatly appreciate it. I'd give him 10 stars if I could.

B
Billie Ann Wicks

I'm so happy to have found a plumber you can trust. First, Travis returned my voicemail in a timely manor. Scheduled an appointment to come install newly remodel kitchen. He then sent a text message to confirm our appointment time that day! Travis has gone above and beyond. Thankful for finding someone you can trust from start to finish. Thank You!

B
Brian Cox

I am completing a major bathroom remodel in 3 bathrooms. Travis was amazing to work with. His attention to detail is superb. Everything was completed better than expected. He was never even one minute late from the times he said he would arrive. Great to work with. Creative solutions to tricky problems. 5 stars on every aspect of his work!!

B
Beth Seeman

I can't recommend Travis highly enough! I had a leaky kitchen faucet and called a big company first. I left 2 voicemails and waited 1 1/2 hours for a return call. In the meantime I called Travis who answered on the first call and was able to come out the same day to replace my faucet. He went above and beyond by meeting me at the store to find a proper faucet replacement!! He also fixed an issue with our p trap and a caulking issue behind the sink. I honestly couldn't have been happier with his work ethic, professionalism, craftsmanship and his prices were extremely reasonable. I highly recommend 1st Rate Service Plumbing and Travis!

M
Michael Baird

Travis is the absolute best! He has done a few plumbing jobs for us, including replacing our hot water heater recently. He is professional, extremely knowledgeable and most importantly, does absolutely great work! I recommend him to all my clients and he always gets rave reviews! Definitely recommend him to anyone looking for a plumbing job done right.

Business details

Phone
(303) 286-1519
Address
753 Maleta Ln, Castle Rock, CO 80108, USA
Hours
Varies — check website

Service area

Based in Castle Rock. Serves 9 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
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1st Rate Service Plumbing

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