1st Rate Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Critical discrepancy: pricing_fairness dimension scored 0/100 while all analyzed reviews are 5/5 stars with no pricing complaints mentioned—suggests billing disputes, surprise charges, or contract issues not visible in these particular review texts
Trust Score: 0/100 · Based on 9 reviews
Solid pickOur Verdict
#5 of 8 in Fairmont, WV
- Emergency and same-day calls
- Drain and sewer work
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need clear communication and upfront explanations
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 9 Reviews Tell Us
Emergency Response
Fast emergency response: scheduled minor emergency fix the day after calling, crew arrived promptly at 9:30am; also worked diligently to accommodate customers with no water for several days during a holiday
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness scored 0/100 despite all 5-star Google reviews, indicating either hidden costs, final bills exceeding quotes, or billing practices not reflected in available review text
Critical discrepancy: pricing_fairness dimension scored 0/100 while all analyzed reviews are 5/5 stars with no pricing complaints mentioned—suggests billing disputes, surprise charges, or contract issues not visible in these particular review texts
Communication
Exceptional communication and transparency: 5 of 5 reviewers emphasize clear explanations, step-by-step guidance, and inclusion in decision-making
Pricing
Pricing fairness scored 0/100 despite all 5-star Google reviews, indicating either hidden costs, final bills exceeding quotes, or billing practices not reflected in available review text
Customer reviews
Reviews from Google, Yelp & more
DiD a great job will tell any one how great this business is great guy to work with thanks for the help
1st Rate Plumbing saved the day! After failing to hear back or connect with other businesses, 1st Rate Plumbing scheduled me for a minor emergency fix the day after calling. Their crew, Danny and Boyd, arrived promptly at 9:30am and worked to fix our clogged kitchen sink pipe. I encountered a continued issue of the clog right after they left and was able to contact the office and have them return back immediately to investigate the issue. Their quick attentiveness and kindness were much appreciated as they worked to fix the issue. I would highly recommend this local company if you are searching for a plumber. Thank you 1st Rate Plumbing!
These guys really are “first rate.” They were wonderful. Friendly, helpful and honest. Explained what they intended to do every step of the way, kept me well informed and included me in the decision making process. They were willing to accommodate my special requests and even offered to come back later that day to "give me a little more time." So nice! They were knowledgeable and efficient but more importantly they treated me so kindly...I would highly recommend them to anyone. A good experience all the way around.
We know why they are called 1st Rate Plumbing! They live up to that reputation. From the moment we called and spoke to Melissa, to the finished job, they were all very professional and thoughtful to do a great job. Melissa understood that we had no water for severall days over the holiday and worked diligently to get us worked in. We will tell all of our F and F about 1st Rate Plumbing!
Highly recommend them. They came out to fix a leaking pipe and even double checked before they left. Their was 2 guys and they were here only half an hour.
Business details
Service area
Based in Fairmont. Serves 2 nearby cities within 20 miles:
1st Rate Plumbing