1-Tom-Plumber
Plumber · Brandon, FL · Open 24 hours per Google listing
Our verdict
BBB A-rated franchise (132 reviews / 5.0 stars on Google) with named techs Brian, Daniel, JJ + Kyle — Saturday and after-hours dispatch confirmed, but $89 trip fee + $500 to swap a customer-supplied disposal is documented.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Brandon, FL · compare all →
Our opinion, based on the 99 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours and Saturday dispatch confirmed — Brian + Ryan came for 3 issues on a Saturday, copper ceiling leak fixed during an after-hours call
1 cited review
“Brian and Ryan came out for us on a Saturday to diagnose 3 issues for our property”
Cited in 2 of the 99 reviews we analyzed — 1 cited review not excerpted here.
Two-week ongoing leak diagnosed in under 10 minutes by Brian after other plumbers missed it
1 cited review
“We had been dealing with a leak for two weeks and he figured out the issues in less than ten minutes!!!”
Pair-dispatch model (two techs per job) noted across multiple visits — JJ + Kyle, Brian + Daniel, Brian + Ryan
1 cited review
“JJ and Kyle were fantastic - really appreciate the fair price and quick service. They did a great job and left a clean work area”
Cited in 2 of the 99 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Phone-quote refusal + $89 onsite-quote fee pattern — homeowner who supplied their own disposal was still quoted $500 for installation
“Tech shows up and quotes $500 for replacement. I had to pay $89 for him to tell me he was charging this insane amount”
Won't quote over the phone, then charges $500 to install a customer-supplied garbage disposal — $89 trip fee charged just for the in-person quote
“Tech shows up and quotes $500 for replacement. I had to pay $89 for him to tell me he was charging this insane amount”
One reviewer flatly notes 'It was expensive, but they did the job'
Cited in 1 of the 99 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 99 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They have a great little scam going on here. I wanted my garbage disposal replaced. I bought the replacement already. They wouldn't give a quote over the phone. Tech shows up and quotes $500 for replacement. I had to pay $89 for him to tell me he was charging this insane amount. Great way to make money. Quote a ridiculous price, collect $89 and go.”
“Update: they sent a guy out again and he didn’t repair the damage to the child safety lock their employee destroyed. He gave me $75 in gift cards to hire them again but those gift cards won’t buy more child safety locks to replace what they broke. So I’m still stuck without baby proofing under my kitchen sink. They don’t/won’t clean drains and estimates are not free. I was leery about using them because they have …”
“They don’t/won’t clean drains and estimates are not free. I was leery about using them because they have all five star reviews and there’s always somebody who’s not perfectly happy. The first guy showed up and fixed my toilet great five stars to him, but when I asked him to check the sink he said he didn’t smell anything and there’s nothing wrong. I called the company and the guy said they’ll send somebody else out …”
Positive
“Brian Winters has been an absolute delight! I couldn’t have asked for a better plumber. I highly recommend him.”
“Brian was great!! Fast, clean service!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire 1-Tom-Plumber?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own 1-Tom-Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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